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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,724 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

July 15, 2022

Really good customer service. Fast and convenient. I like the car wash would’ve loved a vacuum. More

by pastorsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
Report | Print
July 14, 2022

Charged me and arm and a leg to change out a flat with my spare tire. More

by Jana Corning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Jul 14, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Corning, Thank you for your feedback regarding your service. These days it seems like everything is too high. It is my understanding that not only did we fix your flat but you choose to change out your lug nuts from a key lock system to a standard lug nut. While this seems like a simple change, and frankly it is, there is a charge for the new lug nuts as well as fixing the tire and then you add sales tax on that as well. It all adds up. We do appreciate and thank you for your business. If you have additional comments or questions please call me at 479-695-5807 or if you prefer email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 14, 2022 -

Jana Corning responded

The cost to change the tire was high. I have no problem paying for the replacement lug nuts and labor. I also noticed the old tire was tossed in the trunk on top of my belongings.

Jul 14, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Corning, I apologize that you were not told that your full size tire does not fit in your spare tire well. Because the spare tire is much smaller than a full size tire we had to put your old tire in your trunk. The tire should not have been placed on top of your belongings and if you will come by, at your convenience, we are happy to adjust the tire. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 13, 2022

Nice people and so everything take good care and also I did in wait so long More

by Hanchor.luther29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judge
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July 11, 2022

Courteous top notch they followed up and kept their word done everything they said great dealer yeah I give it to her More

by Quickchickenexpress
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
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Jul 12, 2022 -

Quickchickenexpress responded

That was supposed to say " I give'em a five"

July 09, 2022

Communication was easy and frequent. Parts were ordered quickly and work was completed sooner than expected. More

by Cotlynn93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Way
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July 08, 2022

I had a pleasant experience. I do not enjoy looking for vehicles, but Crain was great!!! More

by GADAGAGE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff in sales
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July 08, 2022

Very helpful, great customer service, quick and know why they are doing. Very great company! More

by wadepayton11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam capes
Report | Print
July 08, 2022

We had quick, professional and friendly service by the service associates. The facility was neat and clean. More

by theresebivins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
Report | Print
July 07, 2022

The customer service wasn’t great and they tried to upsell me on everything. -Steve More

by SteveM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Wallace
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Jul 07, 2022 -

Crain Hyundai of Fayetteville responded

Steve, I am sorry that you felt our customer service was not up to your standards. That is our fault, I apologize. While you may feel that our service advisor is trying to "upsell" you on a particular service, he is in fact recommending a particular service or part that either needs attention soon or immediately. The key word is recommend. I am not sure in your case what was recommended but many times our service advisor will recommend new air or cabin filters. Perhaps tires have worn and need replacing, brake pads are worn, windshield wipers are streaking and need replaced. These are the type of issues among others that we will recommend needing attention. You will always have the final say as to whether or not you choose to have the service. We feel it is our job to keep you up to date on the condition of your vehicle. If this offends you, again I apologize. If you have further comments or questions please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 07, 2022

Very helpful and knowledgeable the best experience I've had buying a new car ever I had showed me how to operate and use everything on the car thanks thank you Crain Hyundai More

by harlan.jackie@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Dailing, Mike Wallace
Report | Print
Jul 07, 2022 -

harlan.jackie@gmail.com responded

Awesome thank you very much

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