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Crain Hyundai of Fayetteville

Fayetteville, AR

4.1
1,724 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,724 reviews

June 29, 2022

The fastest service. Very polite people. And the front desk lady is awesome. Glad to been there More

by rosario3508
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Rick McGaugh, Mark Proffitt, Mike Wallace
June 29, 2022

Michael Sutton and the rest of the team was wonderful helping mom pick out a new car that is easier for her too get in and out of easily! More

by BEATIFULDYMAMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton , Marketing Team, Rick McGaugh, Mike Wallace
June 28, 2022

Great job, friendly and polite. Always enjoy seeing them. Super helpful and sincere. Thank you More

by JANTMORTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt, Jim Cox, Mike Wallace
June 27, 2022

Crain made it easy to get everything done before a long road trip I have planned. More

by Peggysfav
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nathan in service
June 26, 2022

Michael Sutton was a good salesman. He helped me find my mom a car that she can get in and out easily as she was having a difficult time in her Sonata. He even tested if her wheelchair More

by BEATIFULDYMAMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton
June 26, 2022

The service was great our salesman Micheal I believe did a fabulous job taking care of us. More

by Nikkiswan2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
June 26, 2022

Always friendly and helpful staff. Everything is explained and all questions are answered. All departments go above and beyond to take care of any need you have. More

by REBECCA.SCOTT14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Mark Proffitt, Dylan Way
June 24, 2022

I bought 2 tires, they said others were good and that I needed an alignment. I paid for it- no questions asked. & they misaligned my car. However whenI took it back to get it aligned because it never had More

by lcombs
Recommend Dealer
No
Employees Worked With
Nathan Service very nice 4 stars., Rick McGaugh
Jun 24, 2022 -

Crain Hyundai of Fayetteville responded

Ms. Combs, You and I have visited about the alignment and tire situation. The alignment was done correctly the first time and re-checked to confirm the alignment. I am sorry that you have lost confidence in our service department. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville 479-695-5807

June 24, 2022

Need to improve in customer service, sale representative and boss need to give satisfaction warranty More

by Ariasr1027
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
Jun 24, 2022 -

Crain Hyundai of Fayetteville responded

We are always trying to improve our customer service. If you will contact me at 479-695-5807 or email me at richardmcgaugh@crainteam.net I am happy to try to resolve your issue and see what we can do in regards to a satisfaction warranty. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 23, 2022

Told me that a recall issue was fixed at same time car was being serviced, but the recall part had not even arrived yet. Now I have to make another appointment to get recall taken care of. More

by rshelby93
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dustin
Jun 24, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Shelby, Let me apologize for the lack of detail on our part. The service advisor "thought" he had the correct part for your recall but did not check before your appointment. Obviously the part was not available and had to be ordered. Again I apologize for the frustration and time to come back for the recall. If I you have further comments please feel free to call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai / Genesis of Fayetteville

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