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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 10, 2021
I made an appointment for a recall part to be replaced. I dropped the vehicle off just before 9 and at 1:00 I received a call from the service dept. saying that they did not have the recalled part in stock a dropped the vehicle off just before 9 and at 1:00 I received a call from the service dept. saying that they did not have the recalled part in stock and it would take 3 days to get one in stock. I feel like you should know if you have the part in stock or not when you know what part needs to be replaced before the appointment. I took time out of my day for no reason to drive the vehicle over there and then wasn't told for 4 hours that you didn't actually do any work on the vehicle and couldn't do any work that day. It has now been over a week and I still have not heard anything about the part being in stock. More
by john.foster
Verified CustomerEmployees Worked With
Unknown
August 10, 2021
Kevin was a great salesman. Didn’t feel pressured in any way. Was very happy with my purchase. The whole team made me feel very comfortable way. Was very happy with my purchase. The whole team made me feel very comfortable More
by COREYLAWRENCE1983
Employees Worked With
Kevin , Austin Maize
August 08, 2021
Great to work with! Alex was not pushy and kept in contact with us well! Listened to what we wanted and didn’t push us to buy something we didn’t want. contact with us well! Listened to what we wanted and didn’t push us to buy something we didn’t want. More
by Kristy.chastain
Employees Worked With
Alex, Austin Maize
August 07, 2021
Way way better than my last visit, they didn’t wreck my car this time, thank God… New service manager is awesome, way better than the last one they had. The service department appears to be ran way better, car this time, thank God… New service manager is awesome, way better than the last one they had. The service department appears to be ran way better, makes me a little less nervous about returning. I will admit the reason for the 3 stars is due to the absolute monster of a headache this dealership has been throughout the entire process of wrecking my car. More
by Will
Employees Worked With
Zachary
August 06, 2021
Not as informative as I would have expected However, my Not as informative as I would have expected However, my disappointment is with Hyundi Headquarters, and how they are handling the recall situation Not as informative as I would have expected However, my disappointment is with Hyundi Headquarters, and how they are handling the recall situation on my vehicle that’s been sitting in your parking lot and not being driven or used by me since middle of May, a car (2020 Kona) I’m making a car payment on EVERY month ( I’ve made 3 car payments since I left it with you) and still no info, no solutions, and no responses after 2 calls to Consumer Affairs (which is a joke!) they do NOTHING!!! I am frustrated and disgusted with the situation. Please forward this to the National HQ’s Kay Rhoads More
by kayrhoads
Employees Worked With
Disgusted with HQ’s
August 05, 2021
They were very nice and I felt like we go treated fairly. Even though they didn’t have much inventory they were able to find the car I needed. Even though they didn’t have much inventory they were able to find the car I needed. More
by Bill Harrelson
Employees Worked With
Andy Giles, Austin Maize
August 04, 2021
Good job on my oil change/checkup, and I love that they wash the car after! We got the coverage that includes payment for oil changes, so it was nice to not pay anything when my car was done! wash the car after! We got the coverage that includes payment for oil changes, so it was nice to not pay anything when my car was done! More
by J smith
Employees Worked With
I don’t remember the name of the young man who helped me, but he was friendly!
