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Crain Hyundai of Fayetteville
Fayetteville, AR
1,724 Reviews
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1,724 Reviews of Crain Hyundai of Fayetteville
Verified Customer
April 08, 2021
Good service and great employees, got the work done in good time with a nice waiting room to relax while car being serviced. I will be back. 😎 good time with a nice waiting room to relax while car being serviced. I will be back. 😎 More
by Gumbeaux 7
Employees Worked With
Mark Proffitt, Mikie Manno, Jim Cox, Cooper Carson, Andy Giles, Mike Wallace, Bryan Commet
April 07, 2021
Do NOT buy a car from Crain Hyundai of Fayetteville. I’m not normally one to leave reviews, but this business deserved a special mention. I purchased a 2020 Sonata SEL Plus in June of 2020, and I took t not normally one to leave reviews, but this business deserved a special mention. I purchased a 2020 Sonata SEL Plus in June of 2020, and I took the car in for a service appointment on November 24th. Before my visit, I made it extremely clear I did NOT want my car to go through their automatic car wash. During the visit the dealer managed to wreck my car while pulling into the car wash against my wishes, causing roughly $3,000 in damage. The dealer offered to make things right or get me set up in a new car the next day. However, this would cost me almost $9,000 for this trade. They told me they would fix my car and pay to have my paint corrected (again) and have my car ceramic coated (again). (My car was polished and coated less than a month before this service.) I became angry and called corporate to inform them of what happened, and when the dealer got wind of this they took my rental car away from me. They refused to let me get my car fixed by a shop I trust or give me my car back in general. They straight to my face denied my request to get my car back. (Just in case Crain was to deny this, I have all the conversations recorded.) Several weeks went by and I heard nothing, and then I got a notification that my car had been turned on and several doors were open. I decided to track the location of my car and found out it was at the Crain dealership location in Springdale. I drove to Springdale to check what was happening to my car, and found out they were repairing it (after I told them not to touch it). I got a call on December 18th that I could pick up my car. It was raining, so when I got home, I washed it off and pulled it in the garage to look it over. The car was disgusting, misaligned body panels, missing trim pieces, missing weather stripping, a TON of overspray, scratches, small dings, an absolute disgrace of a repair. So, I went to Crain Hyundai of Fayetteville and told them about the absolute disaster my brand-new car was, and that I was taking it to a shop to have it fixed right, and they would pay the bill. They refused and sent me back to the body shop 3 times, each time still as awful. I tried asking one of the managers to just pay me to get my paint corrected and my ceramic coating fixed ($1,300). He declined because it was “too expensive” and my car didn’t need to have the paint corrected, as their body shop did an “amazing job”. After a few weeks now of trying to reach this manager over the phone, leaving multiple messages with no return call, I’m assuming they have no intention to repair my car to how it was before they forgot how to drive through a garage door. I feel like people who are looking at a Hyundai should see this and know their service before/during the purchase is great, but they don’t care about you after you sign that dotted line. I will NEVER buy a car from any Crain dealership again. More
by William W
Employees Worked With
The ones I "worked" with aren't listed.
April 07, 2021
This is the third new car we have purchased from Crain. I have enjoyed each experience.and found them trustworthy and knowledgeable. I am impressed with the 2022 Tacson and glad to be the first in NWA to own have enjoyed each experience.and found them trustworthy and knowledgeable. I am impressed with the 2022 Tacson and glad to be the first in NWA to own one. This is the second vehicle purchased with Kevin Connell as my sales person. He is very attentive and helpful. More
by chuckmitchell
Employees Worked With
Kevin Connell, Dylan Way, Austin Maize
April 07, 2021
Quoted me a price for service way off becasue they forgot to add the price of the parts. From 70 something bucks to over a hundred. Times are tough. Those 20 some odd dollars mean alot right now. Will avoid to add the price of the parts. From 70 something bucks to over a hundred. Times are tough. Those 20 some odd dollars mean alot right now. Will avoid them from now on if at all possible. More
by Elizabethrose3733
Employees Worked With
I don't remember
April 07, 2021
I had an amazing experience. I was told by another dealership that I only qualified for used vehicles. Well, that was not true! I was able to purchase my very first brand new vehicle! Everyone was hel dealership that I only qualified for used vehicles. Well, that was not true! I was able to purchase my very first brand new vehicle! Everyone was helpful, everything was explained in detail, and they answered every question I had! Highly recommend Crain for all vehicle purchases! More
by REBECCA.SCOTT14
Employees Worked With
Marketing Team, Mark Proffitt, Austin Maize
April 05, 2021
I loved every second of my visits! I went to Crain Hyundai twice last week and everyone was just so friendly and made me feel welcomed there! Such a great place to get a new vehicle from I HIGHLY reco Hyundai twice last week and everyone was just so friendly and made me feel welcomed there! Such a great place to get a new vehicle from I HIGHLY recommend and will recommend to any family or friends More
by kamerongreenlee
Employees Worked With
Jim Cox
April 05, 2021
Excellent service. Knowledgeable staff Courteous employees. Very accommodating. I always like that the service department follows up to see if customer is satisfied with the work performed. employees. Very accommodating. I always like that the service department follows up to see if customer is satisfied with the work performed. More
by moorejulia
Employees Worked With
Service department
April 03, 2021
The best experince I have ever had purchasing a car! I can't say enough about Trent , Austin and Jim! Highly recommend Crain Hyundai if you are looking for a new vehicle. can't say enough about Trent , Austin and Jim! Highly recommend Crain Hyundai if you are looking for a new vehicle. More
by cgraham6267
Employees Worked With
Jim Cox, Trent Parker, Austin Maize
