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Crain Kia of Conway

Conway, AR

4.8
2,213 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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810 South Amity Road

Conway, AR

72032

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Showing 2,214 reviews

October 25, 2023

the dealership was very informative on details of vehicle and Kylie Dycus did a excellent job on showing us what was available. I would go there to buy another vehicle. Totally satisfied with the whole pro More

by mscheffer55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kylie Dycus our salesperson 5 star
October 25, 2023

I asked for one service and they did other things without my consent. I paid $92 for an oil change unbelievable. More

by BROWNTEMEKA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ
Oct 25, 2023 -

Crain Kia of Conway responded

Please contact me immediately regarding your Service Visit. I have pulled your last #2 RO's from your visits at our Service Department and want to discuss each of these visits with you. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

October 25, 2023

Will not return and I bought 2 cars from here. She lets the service department do what they please More

by DRUFUSCONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lesia Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department Manager very poor got my car fixed by someone else,
Oct 25, 2023 -

Crain Kia of Conway responded

Mr. Rufus I spoke with you on 10-10-23 regarding you bringing your car into our Service Department with a Blow & Go installed. We allowed you to pull your vehicle into our Shop so no one else would drive your vehicle to set off the alarm on your Blow & Go. Your vehicle sat in our Shop in the same place during your entire Service Visit. Also, you advised us that you had notified your Parole Officer that you would be having your car worked on before you came into our Service Department. While in our Service Department we performed a Diagnostic, Oil Change and Tire Rotation. Your check engine light was on so we had to perform a diagnostic to see what codes it was throwing. The KIA Certified Mechanic put his foot on the brake pedal and it triggered your Blow & Go because it thought you were trying to bypass the Blow & Go. The Advisor came to get you from the waiting area but the warning went off before you could blow in it. We apologized for our Mechanic putting his foot on the brake, but this is something he does with every car he works on. Again, we apologize we were only trying to fix your car. Thanks, Lesia Morrison Customer Relations Manager

Oct 25, 2023 -

DRUFUSCONWAY responded

I don’t have a parole officer. I called Intoxcalot to report maintence on my car. Your Service Manager said if he had known he would not have done service on my car. You quoted me $1770 dollars to fix my car. I got it fixed for $300 dollars.

October 24, 2023

I took my car in for a maintenance check and oil change. The guy who helped me was nice and answered all my questions. He also explained what needed to be done to the car and the costs. I didn't have to wai More

by jmass16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
October 24, 2023

I made my appointment the day off and was able to get in and even took it in early and everything was done perfectly! A little pricey but great job! More

by STEPHANIE_WIGGINS614
Recommend Dealer
Yes
Employees Worked With
TJ
October 24, 2023

Ive been with Crain KIA since 2014, going from an Optima to a Sorento to a Sedona and now to a Carnival. Loved everyone of them!! More

by cwood15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Chris was not only an awesome person, but he was extremely helpful. They made sure that I happily walk out with the car I went to get. Highly reccomend Crain Kia Conway, ask for Chris! More

by erica esquivel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Chris was so helpful with this process! He made it very simple and quick with a lot of care within it all. I love being apart of the Kia family!! More

by jazmxxn43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Went vehicle shopping and Maleek did a great job showing me what was available for what I could afford. The financial team took time to explain everything I needed to know. Maleek took me thru the whole dea More

by BUSDRIVER74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Nice dealership, plenty of inventory and nice people that were good at their job. I think it’s the quickest I’ve purchased a vehicle from a dealer. More

by T Weldon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
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