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Crain Kia of Conway - Service Center

Conway, AR

4.7
951 Reviews

951 Reviews of Crain Kia of Conway - Service Center

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April 08, 2024

Did not top off windshield cleaner so what other things were missing grease fittings? Because windshield cleaner was empty not hard to miss I wasn’t ask about tire rotation More

by gail59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 09, 2024 -

Crain Kia of Conway responded

We apologize for not filling your washer fluid in your vehicle. Please stop by our Service Department at your convenience so we can take care of this for you. If you have any questions, please contact me. Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

April 07, 2024

Service manager keep me well informed of what they were doing to my car and when It would be ready. More

by PELLPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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April 07, 2024

Best time there. Not much waiting friendly people. No pressure for anything. Washed my car. Very nice More

by shelia74m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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April 06, 2024

Everyone was nice and professional, however almost one and a half hours for an oil change with an appointment is simply too long. More

by Customer
Recommend Dealer
Yes
Employees Worked With
Service
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April 04, 2024

Such a good experience and they were so easy to work with!! Very glad I came to this one this time. More

by rachelcarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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April 04, 2024

Service here is excellent. Staff are friendly, accommodating, helpful, and efficient. They go above and beyond to help. More

by BARBIE171744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service,,, Delilah was her name, I think!
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April 03, 2024

Fast service and washed the car too! I feel like they are always trying to sell me something More

by DELORESKEATHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2024

Delilah handled my case with professionalism and knowledgeability about having the Kia Soul recall problems fixed and corrected. She also advised me that my car needed other things like brakes and b More

by NORRISIIRO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah Dover-Service Department
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May 19, 2024 -

NORRISIIRO22 responded

Delilah exceeds my expectations of what a service department specialist is she is always on top of the situation and very courteous and insightful when I have questions. She is a breath of fresh air when I leave my car in her hands, because I know that it will be well taken care of.

April 01, 2024

Great dealership! Great Service!! Went in for routine inspection and oil change with tire rotation!! More

by BUSDRIVER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2024

Great people to work with. Good communication and the work gets done fast. I love how everyone makes me feel welcome up there More

by KATIE_REAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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