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Crain Kia of Conway - Service Center

Conway, AR

4.7
965 Reviews

965 Reviews of Crain Kia of Conway - Service Center

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July 16, 2022

They did the 15,000 mile maintenance on my Telluride. Took less than 2 hours so kudos for that. Unfortunately they did not reset the reminder and it still dings and flashes a message that 15k check is ne More

by TERRY.TUCKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
July 16, 2022

The service was great ! Everyone was very nice and very good with imformation about what my car needed at this time More

by BBURES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

It was great! They took me and my husband to lunch while they serviced my vehicle. I will definitely be back! More

by southpaw2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
July 13, 2022

I was impressed with the service and the friendliness of the employees, I was important More

by P3KIWI_SWT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
July 12, 2022

Great customer service, kept me informed of progress. I will be using their services again. More

by Rrddww52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department manager, not listed.
July 09, 2022

Kia of Conway did a fantastic job when repairing my car. I couldn’t be happier with the service and helpful workers. More

by kellygarner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristin and his service manager
July 03, 2022

You put my granddaughter’s life in danger with poor workmanship. I have been a loyal supporter of Kia for over 10 years but I can’t do it anymore. More

by macklynn8891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
July 03, 2022

They Always do Good work but had scheduled appointment and waited over 20 minutes before the work started then another 70 minutes to complete it. More

by WBEENE
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the service person
June 30, 2022

Great Dealership & Great People - I bring my car to KIA in Conway because it's close. More

by garylesiamorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
June 25, 2022

Tried to sell me a tire that I didn’t need after they tried to patch it and messed it up. More

by mcarmikle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t get name
Jun 27, 2022 -

Crain Kia of Conway responded

Ms. Carmikle the Service Manager worked with you on repairing your tire because the puncture was on the sidewall and could not be repaired by KIA standards. You did not want to purchase a tire since you knew someone that had tires cheaper, so the Manager plugged the tire, we do not patch sidewalls, so you could make it to your destination. He went above and beyond to assist you with your tire. I called to follow up with you today and you were upset about the cost of the tire that you said you didn't want to purchase from KIA. You were very appreciative at our Dealership on Friday, 6-24-22 and thanked the Manager for assisting you with this issue. If you would like to discuss please contact Lesia 501.470.7028.

Jun 27, 2022 -

mcarmikle responded

I was polite at the dealership as I just wanted to get back to Heber and get a tire so I could leave for Alabama. He did say it was too close to the side wall and could not be repaired. However when I got to my tire dealership it was not too close to the sidewall it was in the center and their “plug” had made it where they could not repair it. They showed me pictures of the damage as they took the tire off

Jun 27, 2022 -

mcarmikle responded

And I might add that your dealership was charging double for the same tire I Purchased in Heber. So you were not just A little more but double.

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