Crain Kia of Conway - Service Center

Since I was in pore health my son took my car for it's first oil change. While there you all got all the recalls and updates taken care of. Wonderful job. Thank you. first oil change. While there you all got all the recalls and updates taken care of. Wonderful job. Thank you. More

This location is always so nice and clean. Friendly stay. I will say sometimes the wait is a little long but it’s well worth it! Friendly stay. I will say sometimes the wait is a little long but it’s well worth it! More

So you spend $30,000 cash to get a vehicle you can drive for 4 days then Crain has you bring it to their shop they keep it for a couple days then tell you it’s done that you can come pick it up. Then two da for 4 days then Crain has you bring it to their shop they keep it for a couple days then tell you it’s done that you can come pick it up. Then two days later it’s still doing the same thing and then some then you call them they tell you to bring it back in then they look at it and tell you they’re going to have to take it to Dodge since it’s a Dodge vehicle. Then you keep communicating With them about your vehicle every week and then last Monday or Tuesday a woman called and said “your truck should be done by Friday 2/4/2022” and they say they’re going to pay to have it fixed as soon as they get a letter from dodge on their letterhead and then a month later the vehicle still is not fixed and they have the general manager call you and tell you that it’s your job your responsibility to have it fixed! And let me remind you this vehicle was bought December 28, 2021 I drove it at the most for days and the rest of the time it’s been in the shop. Also on top of that while it was in the shop you tell them that you don’t have another vehicle and the vehicle and you do have access to doesn’t have any heat and you got a two-year-old grandson that is in that vehicle every day and they still say they can’t loan you a vehicle either. Now they say the Crain Moto Is we care about you before and after the purchase!? How is that caring about anything but making the $$$$.. I personally will never recommend them and never will personally buy from them ever again!!! Bad business if you ask me! More

I made an appointment for 3:30pm to get my oil changed and they didn't even start the process until 5:00pm. I didn't get out of there until right before they closed. What is the use in making an appointme and they didn't even start the process until 5:00pm. I didn't get out of there until right before they closed. What is the use in making an appointment if it is not even going to be looked at until almost 2 hours later. This happens almost every time. I understand everyone is having a shortage of employees right now but this needs to be said when we make the appointment so a customer can allow that in their schedule. More

They were very professional and answered questions that I had. Very pleased with the service! had. Very pleased with the service! More

Crain Kia of Conway service team was amazing they Greeted me with a smile and did everything right the first time! me with a smile and did everything right the first time! More

Very professional and kind people! Helped my partner and I with the issue I had and ACTUALLY helped me unlike Steve Landers Kia I with the issue I had and ACTUALLY helped me unlike Steve Landers Kia More

Great service. Got my oil change done in a reasonable amount of time. Communicated future services I may need based on their inspection. amount of time. Communicated future services I may need based on their inspection. More

The Crain Kia Service team was so nice, welcoming, and awesome to be around! They Greeted me with a smile and did everything right the first time! awesome to be around! They Greeted me with a smile and did everything right the first time! More

Every one was friendly and nice. I was pleasantly surprised when my car was delivered to me freshly washed. surprised when my car was delivered to me freshly washed. More