Crain Kia of Conway - Service Center

Everyone was prompt, courteous, and professional. thank you These peopl in service know me , they see to the needs of my car. And I trust the honesty of Andrew and his team. Andrew oversees all for me and discu These peopl in service know me , they see to the needs of my car. And I trust the honesty of Andrew and his team. Andrew oversees all for me and discusses my options with me. He is like a son to me!!! More

Unorganized, sloppy rip off I went in to have my breaks fixed and they started smoking while I was driving. I called and they assumed that it was my fault. I was also quoted $295 I went in to have my breaks fixed and they started smoking while I was driving. I called and they assumed that it was my fault. I was also quoted $295 with labor to have my front axle done, but when I got there they charged me over $350 before labor to have them done. -_- More

Slow service Over two hours to do oil change and system update. Techs changed seat and steering wheel settings,and did not put new oil change sticker ion windshie Over two hours to do oil change and system update. Techs changed seat and steering wheel settings,and did not put new oil change sticker ion windshield. I know these are small things,but when you pay a lot of money I expect better and faster service. More

Cost vs. Service Provided It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well a It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well as the complimentary wash. More

Quick service The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will take the car back on Friday. More

Great customer service Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. More

A great and professional job! They always do a wonderful job! It all starts with a helpful and friendly staff and ends with getting your vehicle back quickly. Couldn't be happier They always do a wonderful job! It all starts with a helpful and friendly staff and ends with getting your vehicle back quickly. Couldn't be happier! More

good work outher then finding the caps comeing off my lugnuts and some were gone so over all i would give them a c --- on my service outher then finding the caps comeing off my lugnuts and some were gone so over all i would give them a c --- on my service More

Best Kia service Dept in the area. Very knowledgeable, courteous and go the extra mile to make sure the customer receives best service possible. If you have issues, they research and p Very knowledgeable, courteous and go the extra mile to make sure the customer receives best service possible. If you have issues, they research and present the facts. They are my #1 service Dept. Thank you for taking of my needs. More

Extremely Slow I had an appointment to get the oil changed in my car and I thought at most it would take maybe 20 minutes. I was there for two hours for a basic oil I had an appointment to get the oil changed in my car and I thought at most it would take maybe 20 minutes. I was there for two hours for a basic oil change. They did wash my car afterwards but that was the only good thing that came out of this service. More