Crain Kia of Fayetteville

Extremely poor customer service. Unwilling to work with customers whatsoever. Tried to take advantage of me as a potential female buyer by selling me a car way above market value an Unwilling to work with customers whatsoever. Tried to take advantage of me as a potential female buyer by selling me a car way above market value and then jacking up my interest rate (even though I have excellent credit). Salesman, Loren, and finance coordinator, Manny, were deceitful, lying, and manipulative. Financial coordinator refused to let me see buy rate from bank that I was approved for, leading me to believe that they had jacked up the interest rate. Told me that it was “classified” information? MY loan approval being classified information makes zero sense. Gladly took my business to Crain Kia Bentonville where the customer service was second to none. Carlitos was excellent and did not give me the run around like the Fayetteville location. Will recommend Crain Kia Bentonville over Fayetteville location to all of my friends, family, coworkers, clients, etc. I will never bring my business back to this dealership. More

Colin was great Trent and manny were helpful it was very easy car buying experience!! easy car buying experience!! More

This dealership has great customer service. They were able to get me the car I wanted in a decent amount of time. My salesman Roddy was great. Very knowledgeable about their vehicles, fina They were able to get me the car I wanted in a decent amount of time. My salesman Roddy was great. Very knowledgeable about their vehicles, financial matters, and was never pushy. I strongly recommend searching him out at Crain Kia Fayetteville. More

They have great customer service, and they were always looking to answer any of my questions! looking to answer any of my questions! More

Very friendly staff. Got me in and out, walked me through the process as a first time buyer. Would love to return! Got me in and out, walked me through the process as a first time buyer. Would love to return! More

Thank so much for helping us out in getting our very first family suv car! first family suv car! More

I highly recommend this dealership! They had great service and was willing to work with me to help get the vehicle I really wanted. They had great service and was willing to work with me to help get the vehicle I really wanted. More

I had a wonderful experience at this dealer and they’ve got a wonderful crew got a wonderful crew More

I found communication with Loren and the other gentlemen straightforward, honest and clear. I feel good about the whole experience of buying my new car. straightforward, honest and clear. I feel good about the whole experience of buying my new car. More

My experience was great. Everyone was friendly and made the process easier. They listened and helped me get a car however possible and I’m very happy. Everyone was friendly and made the process easier. They listened and helped me get a car however possible and I’m very happy. More