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Crain Kia of Fort Smith
Fort Smith, AR
160 Reviews
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February 09, 2024
Where should I start come monday February the 12th they will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply the brakes it was making a popping sound. Week one of it being there they couldn’t hear the sound so I drove over and duplicated it for them waited 2 more weeks they were waiting to hear from tech line. Then before they heard back from tech line I called over to see if they had heard anything and they told me I could pick up my car because nothing was wrong with it. Then I called customer service and they got with them and sent testing to them and then I needed a transmission and now Transmission is in and still making the same sounds as when first taken but now we are being told that it’s just a characteristic of the car and we’re told to come pick the car up because I’m to demand and cussed them . Now keep in mind if they want to say I’m demanding then I’ll own that because I did say I expect a call back before 6 pm but I’ve not even used a cuss word to them let alone cussed them out. Communication there sucks and has been super frustrating this entire experience. All we had asked was for them to keep us updated and what was going on and they couldn’t do that but again I was demanding for saying I expect a call before their department closed. We will be picking the car up tomorrow with the same issues as taken there for and I will never do busy there ever and I do mean ever again . None of the staff expect the exception of Jamie in finance and Ricky as sales manager don’t care including the general manager that I’ve asked to call me two different times give a two rips . I wanted to do business locally but it looks like I will take my business elsewhere from now on . I really wish this situation could have been handled differently but it seems they really don’t care. More
by April Donathan
Employees Worked With
Jenny service advisory , Marketing Team
Helpful December 18, 2023
If you're looking for a car buying experience that redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star re redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star review; it's a testimonial to five incredible purchases and counting, each one smoother and more satisfying than the last. Jack isn't just a salesman; he's a car-buying therapist. He listens to your needs, understands your budget, and goes above and beyond to find the perfect fit. He's honest, patient, and genuinely invested in finding a car you'll love. Forget the high-pressure tactics and shady deals – Jack's all about building trust and making sure you're comfortable every step of the way. My first Kia from Crain was a nervous leap, but Jack made it feel like landing on a cloud. He answered every question, explained every option, and even threw in some car-life wisdom about maintenance and insurance. I left confident and excited, and that feeling has only grown with each purchase. Every visit to Crain Kia feels like a homecoming. Jack remembers my name, my family, and even the quirks of my driving habits (bless him!). He takes the time to catch up, celebrate life's milestones, and ensure my Kia family is always running smoothly. It's not just about sales; it's about building relationships. So, if you're looking for a car dealership that feels like family, with a sales consultant who's more friend than salesman, Crain Kia and Jack Nguyen are your dream team. They've earned not just five stars, but my unwavering loyalty and endless recommendations. Thanks for making car buying a joy, Jack! More
by Continental President
Employees Worked With
Jack, Ricky, Jessie
November 20, 2022
I love my new 23 Kia Sportage and my salesperson Crystal Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our nee Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our needs. We will definitely return when need to purchase again. She also helped my husband by his truck by looking for months for something he wanted. More
by Callie630
Employees Worked With
Crystal Belcher
November 20, 2022
Krystal B is the absolute best. Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing fr Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing from her in the future. More
by Jenna Page
Employees Worked With
Krystal Belcher
October 01, 2022
I have purchased my last two vehicles at Crain Kia of Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! More
by Lmwallace63
Employees Worked With
Greg Hubbell and Ray Quinteros , Ricky Nolan, Marketing Team
July 27, 2022
this place is a joke. had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scr had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scratch from a rock or bug hitting it but because it happens to be where the clear coat is peeling they wont warranty it. the clear coat blew off while i was washing the car. took it to a body shop and they told me the clear coat looks wrong and shouldn't flake like it is. its either poor product or poor application. i've purchased 5 vehicles from crain and 3 of those were brand new vehicles from crain kia in the past 2 years. they don't give a xxxx about your loyalty or even try to talk to you about it. as soon as you try to fight it they just pass you off till you give up. not one manager reached out. they'll get your money and then they don't care. xxxx i even serviced the vehicles here. it takes 4 hours to get an oil change. run away and take your loyalty elsewhere because they won't reciprocate it. More
by dustin
Employees Worked With
Ricky Nolan
July 23, 2022
I had a great experience with my recent purchase from Crain Kia. Jamie Carson (salesman) was excellent; friendly, helpful, and a no pressure approach. Caitlyn (sp?) assisted and was very helpful as well. Crain Kia. Jamie Carson (salesman) was excellent; friendly, helpful, and a no pressure approach. Caitlyn (sp?) assisted and was very helpful as well. General Sales Manager, Ricky Nolan, was easy to work with and so was the finance manager, Gregg Hubbell. More
by steve.p
Employees Worked With
Jamie, Caitlyn, Gregg, Ricky Nolan
May 27, 2022
Absolute worst customer service I’ve ever experienced in my life. You will get the “run around”, lied to about your vehicle, and no one will return your calls. The Crain Commitment is a joke! You will have my life. You will get the “run around”, lied to about your vehicle, and no one will return your calls. The Crain Commitment is a joke! You will have to push for legal action before they will take you seriously! I would HIGHLY recommend buying a vehicle somewhere else! More
by Ginger
Employees Worked With
Tim in service dept.
