Crain Kia of Fort Smith

Crain Kia fort smith is amazing. This is a great hard working team. Chris attee is very well rounded and very smart about helping and showing me and my husband on what we could truly afford and buy. I hi working team. Chris attee is very well rounded and very smart about helping and showing me and my husband on what we could truly afford and buy. I highly recommend this great staff. More

Service after the sale is worst I have ever experienced. Two stars for sales person who was professional Mr. Landon is great. The professionalism stopped there. Over 30 days and still no title for the DMV Two stars for sales person who was professional Mr. Landon is great. The professionalism stopped there. Over 30 days and still no title for the DMV to tag vehicle. This dealership is apparently having trouble paying their floor plan debt. More

Only reason I gave it 2 stars is because of the salesman Jeremiah he is amazing and straight forward he should be transferred to Crain Hyundai instead. The salesman Ruben was very rude and just flst out lie Jeremiah he is amazing and straight forward he should be transferred to Crain Hyundai instead. The salesman Ruben was very rude and just flst out lied to me if your not quick to buy or not buying something expensive he will treat you like trash!!!! The manager was nice but withheld the amount of my trade. The whole experience seemed very shady except for the time that Jeremiah took over. More

Probably will never buy a car there again.... Chris Attee is a very aggressive/no tact used car manager. He does not know how to speak to people properly. The first time we purchased a car there h Chris Attee is a very aggressive/no tact used car manager. He does not know how to speak to people properly. The first time we purchased a car there he was rude in the way he spoke to me and my husband saying things such as "do you drink bottled water a day" the extra money you spend on that you could put in a car payment. When "questioning my husband and I about not wanting to go over a set budget we had agreed upon as a couple who deal with our finances!!! We let it slide and purchased our Kia Soul which we love because its a great car and we stuck to our budget. Moving to present time a year after we purchased our vehicle, we were called by the dealer saying they could get us a much lower interest rate and a little newer Kia Soul, so my husband and I thought why not go check it out. Big mistake.... once again we were presented with this Chris guy and offered an even higher car payment then questioned when we refused to agree to a higher payment "well how high is your cell phone bill is that more important than you car payment??' Seriously that's none of your business I pay my bills you don't!!!! I am pretty sure since he and the General Manager share the same last name they are related and that's probably why he still works there, I can't see how they would allow someone to work there and talk to people that way otherwise. More

Rushed out questions not answered Took car in for oil change waited for 3 hours for a phone call for us to come pick it back up never got one decided to go and see what was going on ca Took car in for oil change waited for 3 hours for a phone call for us to come pick it back up never got one decided to go and see what was going on car was parked in front of service dept with a dent and scratch's down the side of it went in to get keys asked them about it they went out there said it was like that when we dropped it off I knew it didn't have any before then asked for paperwork showing services done like they have always gave us before they said it would be mailed to us and they hurried back inside we left feeling rushed out of there and our questions not answered if not for the maintenance plan we bought we would never be going back there after the plan coupons are used up will never be going back for service or to buy a vehicle More

Terrible service!! They provide “car wash” with service. Don’t let them do it as they do a complete half xxx job which destroyed the paint on the car. They have a pressu They provide “car wash” with service. Don’t let them do it as they do a complete half xxx job which destroyed the paint on the car. They have a pressure washer on a trailer behind the garage operated by some hillbilly who apparently has never washed a car before. He ground dirt into the finish. When I brought it to the attention to the manager he offered to let him try again. No thanks!! Will not be back and in the process of getting estimates for damage! More

I WILL.NEVER PURCHASE.ANOTHER.CAR FROM CRAIN.IN FT SMITH I purchased 2 from Crain but.never again In all have had 4. Kia Sould..But.not.any more. But probably they.don't care.anyway. I.GOT.EMAIL FROM GENER I purchased 2 from Crain but.never again In all have had 4. Kia Sould..But.not.any more. But probably they.don't care.anyway. I.GOT.EMAIL FROM GENERAL MGR ABOUT TRADING . More

Lied to me about sales tax paid and service! I purchased a pre owned Yukon in late February 2017. The day I purchased the car I asked if they can help out at all with sales tax, I was told they c I purchased a pre owned Yukon in late February 2017. The day I purchased the car I asked if they can help out at all with sales tax, I was told they could not. The day after purchasing the Yukon I heard on the radio on they where having a presidents days sales even (which was going on the day I purchased the car and I did not know it) which they were doing sales tax paid on all purchases. The next day I went in and asked why did I not get my sales tax paid and they said since they gave me a good deal on the car and could not do sales tax. Well isn't that part of the promotion!. They lied! Also my car was still in the shop getting detailed and minor repairs. THREE weeks later I finally received my car. The next day I noticed that the TPMS sensor came on (Which I recall seeing on the work report that they were going to replace all of them). I called Ricky and he said bring it in and he would take care of it. The next week I brought in the Yukon and I was told the TPMS sensor needed to be replaced and they would only pay for half of it. Again they lied! I don't see how they get any repeat business with that type of customer service. More

David Nolan Sale was a great experience, there was no pressure. Ricky Nolan was very polite. I will consider Ricky Nolan and the Crane Kia team the next time I pu Sale was a great experience, there was no pressure. Ricky Nolan was very polite. I will consider Ricky Nolan and the Crane Kia team the next time I purchase a vehicle. More

$119 synthetic oil change only took an hour and 35 minutes This is honestly the first time I've rated any company online, but felt compelled to do so after my visit to Crain Kia on April 2, 2016 for a simple o This is honestly the first time I've rated any company online, but felt compelled to do so after my visit to Crain Kia on April 2, 2016 for a simple oil change on my 2015 Kia K900. I had called two or three days prior to make an appointment for the oil change, which was scheduled for 11:00 a.m. At that time, I asked how long it would take, and told him that I had an important 1:00pm appointment in Van Buren appointment in Van Buren, and that I didn't want to be late for it. He said that if they washed the car, it might take 45 minutes, if not then 30 minutes. At that point, I accepted the 11:00am appointment for the oil change. Friday came and I arrived 10 minutes early. I asked for some expertise about whether I should continue with the Synthetic oil that was in the car, or if I should switch back to conventional motor oil. He said that it would burn out the bearings if we switched back to conventional oil, so, we decided on continuing with the synthetic oil. It had been my experience that the synthetic oil change was about twice what a conventional oil change was. Little did I know at that the time that his expertise was not expert at all, as I could find no resource online or otherwise that said anything about bearings going bad after changing from synthetic back to conventional. After I checked in, I strolled around the car lot admiring several of the new models, the 2017 Kia Sportage, in particular. I spoke with one of the salesmen, who offered me a Sportage Pamphlet to peruse while I waited for my car to be serviced. The minutes clicked by, then an hour, until finally at 12:30, the service guy pulled my car up to the waiting area. He asked me if I needed the wash, and, of course, I declined due to my 1pm appointment. Then, the service staff began calculating. When I asked what was taking so long, the guy said that it was trying to charge me for a whole case of oil, and he handed it over to the parts guy, who didn't seem too happy to have to deal with it. Five or ten minutes later, he handed it back, and then he announced, "That'll be $119.27." After I gulped hard, I asked him if there had been a mistake, and he said that he knew how I felt, because his pickup used synthetic oil. I asked how much a conventional oil change was, and he said $38. I asked him to check the numbers and he told me that the Mobile One synthetic oil is expensive, and that they paid $12.99/quart. I gulped again, and told him that I had never paid more than $80 for a synthetic oil change in my other car, a Cadillac CTS. I told him that was a crazy price, and that I wouldn't be back, which didn't seem to bother him too much. So now it is 12:45p, I begrudgingly pay the $120 for the oil change, and am on my way. As I head north down I-540 toward Van Buren, I notice a light on the dashboard display that I'd never seen before, indicating that the trunk was ajar. I took the very next exit to examine the trunk, and it was ajar, and had a greasy hand print where it appeared that the technician had tried to manaully shut the trunk. Those of you who know anything about K900 trunks, it is motorized, and opens and shuts with the click of a button. Luckily, when I opened it, the motor still worked, and after I shut it, the indicator light went out. But I can't for the life of me figure out why they needed to get into my trunk to perform an oil change. To top it off, I get a courtesy call from a lady named Corrine on the following Monday. I was thinking that she had been made of aware of the situation. She left a very nice voicemail saying thank you and how the company would be sending me a survey soon, and that they strive for complete customer satisfaction, and that they would appreciate all 10's on the survey. She asked me to call if there was any reason that I couldn't give them 10's. So I did. I asked her if she remembered calling me, and she said that she had been so busy that she honestly didn't. And as I went further into the conversation with her on the phone, it became apparent that I was just another complaining customer to her, and, other than some obligatory empathy, offered no apologies, and really, I felt as though I didn't matter as a customer and patron. Can't wait to receive that survey, but haven't seen it yet. Needless to say, I will not be returning to Crain Kia for any reason, and certainly not to buy my next Kia. The whole xxxx experience was bad from beginning to end. It will be worth the extra money to drive to MIdtown Kia in Tulsa to a "Certified K900 Dealer", because what you pay for the poor service here is appalling.... More