Crain Volkswagen of Fayetteville

Kind people. Extraordinarily expensive. Install of a new sensor (about 15 to 30 minute job following a ‘real time’ video install of crankshaft position sensor. ( Extraordinarily expensive. Install of a new sensor (about 15 to 30 minute job following a ‘real time’ video install of crankshaft position sensor. (Between $20 and $60 online for the part. They charged $168 parts and $450 for labor quoted at 3 hours. ) literally 2 screws and clip to install. Then the computers recalibration. Ok I’ll give them an hour max. Then the rest of the time to install new brakes and rotors on the rear of my daughters beetle. $605 for parts and labor. (Labor quoted at 2 hours) TOTAL OF $750 for labor! Another $700+ for parts and a nearly $100 environmental charge - the “add a tag” of service departments. $1,452 later and Person @ desk said “ well, we quote by the job”.Well the entire job was finished in UNDER 3 hours, between drop off and pick up. I’ve waited longer For an oil change in the past. Anyhow, no issues with the quality of the work. Just the type of cream I need to apply after paying for an extra 2.5 - 3 hours of labor. At $150/hour, I feel abused. More

Service was different from what I get out of Colorado Market. I usually get express inspection and car wash included with my oil change in Denver, Colorado Market. I usually get express inspection and car wash included with my oil change in Denver, Colorado More

My experience here was great, everyone was very friendly and at the end my car came out fantastic.. thanks guys and at the end my car came out fantastic.. thanks guys More

Very good service and my sales guy was excellent we got everything we needed I’m very pleased everything we needed I’m very pleased More

Brenton and the finance team at Crain Volkswagen were wonderful! Very helpful and extremely easy to work with! wonderful! Very helpful and extremely easy to work with! More

A scheduled oil change shouldn't take over 2 1/2 hours. And after 2 1/2 hours not having the car run thru the wash was disappointing. And after 2 1/2 hours not having the car run thru the wash was disappointing. More

All the sales team staff was extremely knowledgeable and helpful through the buying process of my Volkswagen jetta helpful through the buying process of my Volkswagen jetta More

It took 2 or 3 visits, but they got it right! Super friendly and helpful!! Super friendly and helpful!! More

Always friendly service and mechanics which explain the issues your car have. I can recommend this shop!!! issues your car have. I can recommend this shop!!! More

Great customer service. Jose was very knowledgeable on different cars. Very nice waiting area and restrooms Jose was very knowledgeable on different cars. Very nice waiting area and restrooms More