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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,041 Reviews
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1,041 Reviews of Crain Volkswagen of Fayetteville
Verified Customer
August 12, 2022
Twice in a row during my 10k and 20k service they said they rotated my tires but did not. Service desk employees were nice but I don’t trust that the techs did the work outlined in their report they rotated my tires but did not. Service desk employees were nice but I don’t trust that the techs did the work outlined in their report More
by Bob
Employees Worked With
Mack Butler, Andrew Luper
August 12, 2022
Mack was my service rep and was very helpful in trying to understand my issue which was covered under warranty. He has thorough knowledge of the vehicle and was able to resolve quickly and to my satisfaction understand my issue which was covered under warranty. He has thorough knowledge of the vehicle and was able to resolve quickly and to my satisfaction. More
by CRAIG.PETITTE
Employees Worked With
Mack Butler
August 11, 2022
Initial drop off for ervice code analysis was before the shuttle driver arrived for shift. Would have been nice to know. Could have dropped off later in day. Had to call dealership when service was compl shuttle driver arrived for shift. Would have been nice to know. Could have dropped off later in day. Had to call dealership when service was completed. They forgot to advise me the service was finished. More
by RAYMORTIMEYER
Employees Worked With
Mack Butler, Andrew Luper
August 11, 2022
In trying to schedule an appointment I couldn’t get through on the phone and I was never called back. So I made an appointment online and the clerk told me I couldn’t request the work I needed online. through on the phone and I was never called back. So I made an appointment online and the clerk told me I couldn’t request the work I needed online. Obviously that was an inconvenience. More
by snowdenfolio
Employees Worked With
Unsure
August 10, 2022
Friendly representatives. Explanation of services. Discussed options before performing the work. Courtesy ride was helpful during the week but not available in the weekend. Explanation of services. Discussed options before performing the work. Courtesy ride was helpful during the week but not available in the weekend. More
by UOFM2002
Employees Worked With
Mack Butler, Andrew Luper
August 08, 2022
Had an appointment at 10 for oil change. Did not leave there til one o’clock. Will not be returning my car for another oil change. All i got was “sorry”. Did not leave there til one o’clock. Will not be returning my car for another oil change. All i got was “sorry”. More
by traviswilson1159
Employees Worked With
Mack Butler, Andrew Luper
