Crater Lake Ford

In May of 2020 I initiated the process of purchasing a vehicle from this dealership. A 2017 Ford Focus RS. This came with some potential issues on my end, that I made blatantly clear from the beginning. vehicle from this dealership. A 2017 Ford Focus RS. This came with some potential issues on my end, that I made blatantly clear from the beginning. At the time (and as of this writing) I am deployed overseas in Africa. Because of this everything had to be done remotely, and papers had to be mailed. Mailing is up to 45 days one way, and from the very start I made this very clear. Knowing these stipulations, Crater Lake Ford ASSURED me there wouldn’t be any issues, and they would work with me to the best of their ability. They asked for a $500 down payment to hold the vehicle while I received the papers, before an actual down payment could be contractually made. I paid this, waited for the paperwork, and filled it out. I even sent it back THE SAME DAY. Knowing full well the wait times, the dealership continued to exchange emails with me, and assure me the car was essentially going to be mine, as I was already pre-approved, taking a hit on my credit for a hard inquiry. Here we are, today. Two days ago I was informed that the waiting time was, all of the sudden, too much, and no bank would finance a contract with such waiting times between signing and first payment. Yesterday I called, attempted to speak to a manager, and was told they would reach out to me. Did they? Absolutely not. Today I called again, and guess what I was told? “Yeah we sold it yesterday” (The day after they pulled the rug out from under me). What happened here? Some guy with a wad of cash rolled in, saw my car in the back lot, and made an offer. The dealership, despite me having a cash hold on the vehicle, couldn’t resist, and decided to absolutely screw me. Thanks guys. More

excellent service Jason was very professional and listened to our concerns. He took the appropriate actions when a problem was discovered while having scheduled service Jason was very professional and listened to our concerns. He took the appropriate actions when a problem was discovered while having scheduled service done to our vehicle. Thank you Jason! More

Rating service center. Service was provided as scheduled. No problems. I don't have anything else to say. My vehicle was recalled and the service was completed within 3 days Service was provided as scheduled. No problems. I don't have anything else to say. My vehicle was recalled and the service was completed within 3 days of receiving the recall notice in the mail. More

excellent service Charlize was so professional and easy to work with. I like to way they have streamlined the lube and oil change service to one location. Charlize was so professional and easy to work with. I like to way they have streamlined the lube and oil change service to one location. More

My buying experience was pleasant and not pressured. Peyton Mertens made the sales process easy and I did not feel pushed into buying a car. He listened to what I wanted, rather than trying to sell me th Peyton Mertens made the sales process easy and I did not feel pushed into buying a car. He listened to what I wanted, rather than trying to sell me the car HE wanted. He answered all my questions and got me the best deal possible. I have already recommended him to several people. [I cannot correctly answer the question below about vehicle make, since I bought a Mazda, not a Ford or Lincoln. But since I cannot submit this form without answering that question, I am selecting "Ford." Please consider updating this form.] More

Charlyse was great she treated my vehicle as if it was her own. The technicians had my vehicle in and out of the shop in a timely manner. her own. The technicians had my vehicle in and out of the shop in a timely manner. More