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Crater Lake Ford

Medford, OR

4.0
240 Reviews

2611 Biddle Rd.

Medford, OR

97504

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240 Reviews of Crater Lake Ford

March 29, 2021

Nick Kelley provided excellent service throughout the purchasing process and Ian Graves was great in finance. The facility was clean and I would highly recommend Crater Lake Ford. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kelley, Nick Bell and Ian Graves
Mar 29, 2021 -

Crater Lake Ford responded

Hi Bryan, we are proud of Nick and Ian and their efforts to provide you with a smooth car-buying experience! We can't wait to see you again! Congrats! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 20, 2021

Eddie Montoya was such a pleasure to deal with. No pressure and he listened to our wants and needs. Very friendly and personable. Thank you! More

by sandeejo65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Taylor
Mar 22, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that Eddie took such good care of you during your visit! We hope to see you soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 19, 2021

Very organized listens to customer and gave me options for service And went over service for now and later. Tried to sell up but I said another day. More

by Karl3767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service-Skylar
Mar 19, 2021 -

Crater Lake Ford responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 12, 2021

I have done business with Crater lake Ford for about 10 years and have always received exemplarily service. I will continue to use Crater lake for all my vehicle needs. More

by taz2mic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names are unknown to me
Mar 15, 2021 -

Crater Lake Ford responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

February 27, 2021

just disappointed that the salesman that sold me my car kept calling and texting while I thought about. after purchasing my truck I called his cell had a question he never returned my calls or text. would More

by suarog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert-salesman
Mar 01, 2021 -

Crater Lake Ford responded

Providing quality service after the sale is very important and it's disappointing that's not what you've received. Thank you for bringing this to our attention and should you have any questions about anything, please don't hesitate to contact me. I'm here to help. Regards, Phil Brooker General Manager pbrooker@lithia.com

February 25, 2021

Jake Stovall and Kevin Crocker were very helpful and kind when I came in needing to trade in a truck I loved. They made a hard day as easy as possible. I will recommend them to anyone wanting to buy a new ve More

by Carriem_71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Stovall & Kevin Stocker
Feb 26, 2021 -

Crater Lake Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Jake and Kevin! Enjoy your new car and we look forward to working with you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

January 01, 2021

Isaac and Nic are the best. Crater Lake Ford was the last of 4 different dealerships I went to. Everyone was extremely friendly. I couldn’t be more happier with my new F-150!!! More

by Patrickpalacios2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic, Isaac
Jan 04, 2021 -

Crater Lake Ford responded

It's wonderful to hear that Isaac and Nic provided you with the experience that you were looking for! Congrats on your new F-150! Regards, Phil Brooker General Manager pbrooker@lithia.com

December 08, 2020

I found a good used deal and my wife and I went to look at it Sunday. We pulled in and drove around looking for the car in the ad. Bryce met us in the parking lot and introduced himself and we talked for More

by janetkenyon17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Taylor, Russell Turner, Kenda Lindsey, Al Gunn
Dec 08, 2020 -

Crater Lake Ford responded

It was a pleasure to hear that Bryce helped make your car-buying experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you. Congrats on your new Escape! Regards, Phil Brooker General Manager pbrooker@lithia.com

November 10, 2020

Service department was quick and efficient and serviced my car according to Mazda’s specs. Would recommend to others. Good customer interface and didn’t have to wait for work to be done properly. More

by NLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Houghton
Nov 11, 2020 -

Crater Lake Ford responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We truly appreciate your feedback and hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 10, 2020

The people are awful. Their prices are awful. Their attitude is awful. They practice shady borderline legal practices. They don't care about you or anything but what is in your wallet. Good luck gettin More

by shortkid113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert, Ava, Peyton, Landyn, Jeremy Taylor, Russell Turner, Kenda Lindsey, Al Gunn
Oct 12, 2020 -

Crater Lake Ford responded

We're disappointed your time was wasted and you left dissatisfied. I'd like the opportunity to learn more about what transpired, as I'm unable to find you in our system. Please contact me when you have a moment. I hope to hear from you. Regards, Landyn Trammell General Sales Manager LTrammell@lithia.com

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