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Crater Lake Ford
Medford, OR
210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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210 Reviews of Crater Lake Ford
August 16, 2018
Service on saturday Very happy they are providing services on Saturday again had oil changed and coolant system flushed they had the job done in less then an hour. Very happy they are providing services on Saturday again had oil changed and coolant system flushed they had the job done in less then an hour. More
by Cojay2
Employees Worked With
Jim Carter
Helpful August 09, 2018
Chad Bruce awesome service consultant. Chad Bruce is a awesome service consultant, took care of us like a pro, great attitude, great help, fast, quick, and calm getting us checked in, and Chad Bruce is a awesome service consultant, took care of us like a pro, great attitude, great help, fast, quick, and calm getting us checked in, and also out, every thing was wrote up as requested.. Thank you Chad. L.Rodgers 8/ 8/ 18 More
by LR'S2007
Employees Worked With
Chad Bruce (service advisor)
August 08, 2018
Oil Change I switched from standard oil change to THE WORKS at the last minute, no problem! This service was completed in a timely manner and all issues explai I switched from standard oil change to THE WORKS at the last minute, no problem! This service was completed in a timely manner and all issues explained. More
by ghhull
Employees Worked With
Justan Hoover
August 06, 2018
Exceeded my expectations! I I came in to see what they could offer and drove away with a great new truck! Great staff and I will be back for another vehicle when the time comes! I came in to see what they could offer and drove away with a great new truck! Great staff and I will be back for another vehicle when the time comes! More
by Bill Edwards
Employees Worked With
Nick Kelley, Jeremy Taylor
August 02, 2018
Excellent They helped us and were understanding of our situation. They took 2 vehicles off our hands and got us out of a horrible contract. They are awesome. They helped us and were understanding of our situation. They took 2 vehicles off our hands and got us out of a horrible contract. They are awesome. More
by Frednicolemyers
Employees Worked With
Jeremy Taylor
August 02, 2018
purchaced a new Escape No pressure, given time to compare and make decisions, great follow up to make sure we got what we expected. All calls were answered or returned withi No pressure, given time to compare and make decisions, great follow up to make sure we got what we expected. All calls were answered or returned within minutes with no minimum time to wait. when the sale was complete Abram explained and went through the vehicle so that we new how to operate and take care of our purchase.. More
by ford
Employees Worked With
Abram Arias,
May 15, 2018
Buyer Beware The following is a copy of what I have submitted to the Oregon DOJ Fraud reporting website with copies of my documentation showing the details: I The following is a copy of what I have submitted to the Oregon DOJ Fraud reporting website with copies of my documentation showing the details: I purchased a Jeep Wrangler Unlimited Vin# 1C4BJWDG2GL106927. The vehicle was advertised with Dual Top Group. As the vehicle was sitting on the lot the soft top was not in it or on it, only the hard top. I called my sales person, Joel Valdez, to make sure the soft top was in fact included. He told me he would double check. Later he texted me a replay that said, "So went to Al, he said there is a soft top that goes with it too..." I later completed the purchase of the vehicle, traded them my old car, arranged financing, etc. I left the dealership and once I arrived back home, I realized that I had not received the promised soft top so I called Mr Valdez again. Mr. Valdez replied by text, "The used car manager isn't here but I'll look into it first thing in the morning - John didn't know so I'll ask the used car manager." Then this morning at 7:33, Mr. Valdez texted, "Good morning, I didn't realize I worked at 11 today, but as soon as I clock on I'll see about the soft top." At 11:28 Mr. Valdez texted, "So no go on the soft top, wasn't salvageable." I then told Mr Valdez that the top was marketed as part of the deal for the car and let him know that I have a window sticker stating "Dual Top Group". His response to me was that I can return the vehicle and reverse the deal. I said that I wasn't interested in returning the vehicle, that I wanted the equipment that was promised to me. Next a manager from Crater Lake Ford Lincoln called me and said that "there is no more money in this deal for them so I can return the Jeep if I wanted but that I wouldn't be getting the soft top." I replied that what they did is a bait and switch where they promised a specific set of features and then after the deal was completed, refused to deliver on those features. The manager's response to me was that if I felt it was a legal matter, I could have my attorney contact their attorney. I have printed my entire text transcript and I have a copy of the window sticker with the vehicle vin number stating that it would have 2 tops. I feel like I have been taken advantage of in this situation, I am not concerned if they overpromised and it costs them more money so that they have to take a loss on the deal. I am only concerned to receive what I was promised and purchased. - After submitting this, I decided that there are other vehicles on the market and I would prefer not to give this particular lot my money so I took advantage of my legal 3 day right to rescission, reversed my sale, gave the vehicle back and got my trade returned to me. More
by Henry
Employees Worked With
Joel Valdez
March 10, 2018
Frustrated with Service Dept hours We have bought 5 vehicles ( 3 new and 2 almost new) from Crater Lake Ford over the years. I called to make an oil change appt and they informed me tha We have bought 5 vehicles ( 3 new and 2 almost new) from Crater Lake Ford over the years. I called to make an oil change appt and they informed me that we I longer make appointments. I then asked if they were open on Saturdays and also informed me they are not. They informed me that they only have drive up service, first come basis. I want my car serviced at Crater Lake Ford because that is where I purchased it and also want my maintenance records in the Ford system. I got off work early and arrived at 3:35 and was told it would be 1 1/2 to 2 hours or more to complete the service. The service counter staff truly did not seem to care that I would be sitting there until 5:30 or 6:00. I said never mind and left very frustrated. I scheduled an appt at Butler Ford in Ashland on a Saturday. I also Spoke to a coworker after my issues. She owns a Mazda and has had the same type of experience at Crater Lake Mazda. Not to mention I live in Eagle Point so the drive is much farther to Asland but getting the customer service I am accustomed to is worth the drive. More
by Snow's Ford
Employees Worked With
Did not regognize any of the service associates that I normally see.
February 09, 2018
Enjoyable buying experience A genuinely pleasant buying Experience. Josh Surgeon took his time helping, not pushing us in our buying decision. Al Gunn stepped in and "made us an A genuinely pleasant buying Experience. Josh Surgeon took his time helping, not pushing us in our buying decision. Al Gunn stepped in and "made us an offer we couldn't refuse." (I made that reference because, if you saw Al in a suit along with his looks and mannerisms, you would think he was a made guy.) Seriously though, one of my best buying experiences ever!!!!! New Lincoln Continental. If you are in the market for a Ford, Lincoln, or Mazda, Go work with one of the best teams in the business, Al Gunn and Josh Surgeon! Thank you guys!!! You are the BEST! More
by Mortalnutz
Employees Worked With
Josh Surgeon Al Gunn
February 04, 2018
needed srevice I have call Eric three times to get a appointment for our Explorer to be serviced and new tires and received no call back. We need Alan Cartwright bac I have call Eric three times to get a appointment for our Explorer to be serviced and new tires and received no call back. We need Alan Cartwright back. I hope Jim can fix this problem iv been a customer for 30 years More
by Andy Montana
Employees Worked With
Eric in service
