Crater Lake Ford

Awful customer service! Gives Ford a bad name. Took my truck to them for various issues. One of which this would be the 3rd time taking it to them. They told me my truck would be ready the next day Took my truck to them for various issues. One of which this would be the 3rd time taking it to them. They told me my truck would be ready the next day they had to order parts. Then called me back and said it was ready. I went to pick it up, they charged me hundreds of dollars and didn't fix the issue. They told me to drive it around and bring it back the next day. When I went back the following day they told me they would call me to make an appointment and one of the technicians would have to drive my truck for a couple of days to verify what I'm saying is going on. Even though I do have pictures as proof. When I questioned being charged for an issue that is not fixed the service manager told me we had discussed that and they hadn't charged me previously. I pointed out the issue is still not fixed, I shouldn't have paid them at that point. Last time I took my truck to them I had to fight with them for weeks until they would believe me but something was wrong with my engine with a knocking noise come to find out I had a piston slap and they had to replace my engine. But only after contacting Ford and weeks of fighting with them. More

Terrible experience with the service dept. I usually do not write reviews, but after 3 separate bad experiences, I felt like I had to. Service dept. doesn't know what they are doing. The first I usually do not write reviews, but after 3 separate bad experiences, I felt like I had to. Service dept. doesn't know what they are doing. The first time I brought my truck in I needed one of my side mirrors replaced and a running light bulb replaced. I provided them the new side mirror. When I picked up my truck the mirror was on but it was loose and vibrated frantically while driving. They didn't change the running light bulb. The second time I came in my truck was having to be jumped pretty regularly, and I knew it wasn't the battery (because I had replaced it) and I knew it wasn't the alternator. Sometimes it started, and sometimes it didn't. When I had it towed in they said it started right up. They said there was nothing wrong with it. I took it home and continued to need to jump it every few days. I finally took it back in, told them the whole story, they were unapologetic about having not addressed the issue the last time I was in. I suggested a possible intermittent short in the sound system and said that would be a good place to start. After having it a day and half they called and said "we can't test it the battery is dead, and the truck won't start". I said..... "yes, that's why it's here. Charge it and test for shorts". Why did I have to tell them that? Then the next day they called and said they couldn't get the battery to charge - even though it was (A) a new battery, and (B) they had already said they tested it and it was good. I said... "ok, put a new battery in". They finally managed to get it started and powered so they could test for shorts and they found a short right where I told them it would be. They called to let me know, so I asked that they return the sound system to stock, that way the short would be eliminated. They said no problem. I finally came in to get my truck. The service guy I was working with said my sound system was returned to stock, the truck tested with no shorts, and I was good to go. I paid. When I got in my truck my sound system was completely dead. I parked and walked back in and told the service guy. He was confused and came to look at it... and indeed I have no sound. He went and talked to the people that worked on the truck and apparently they didn't address the issue at all! They didn't disconnect the after market sounds system, they didn't return it to stock... all they did was flip a breaker and isolate the sound system from the rest of the electrical system! I was was pissed, I could have done that. The guy apologized and I asked for my money back. He said he was going to make this right, bah, blah, blah. He promised to call me the next day to sort it out. It's been weeks and he has never called. I have literally never had a good experience with Crater Lake Ford's service dept. I do not recommend them at all. It seems that their people are either uneducated or don't care, or both. More

Russ Turner, internet sales. I was looking for a Ford Mustang. I was upside down in my previous Vehicle 🚗. Russ did an amazing job funded the car for me and help negotiate a fair I was looking for a Ford Mustang. I was upside down in my previous Vehicle 🚗. Russ did an amazing job funded the car for me and help negotiate a fair price For both myself and the dealership. I am extremely happy with my New Mustang. If you are looking for a vehicle and have limited time, I would truly recommend Russ Turner for help. V Cardwell Medford More

Sales staff Russ Turner was very helpful , knowledgeable and easy to work with , will shop there when I need my next work truck or Mike passenger car , good plac Russ Turner was very helpful , knowledgeable and easy to work with , will shop there when I need my next work truck or Mike passenger car , good place to shop... B. Davis More

Jason Garrard Was so helpful with all the questions I had he made me feel like he was listing to me and that I was not just another stupid blonde he's very friendly Was so helpful with all the questions I had he made me feel like he was listing to me and that I was not just another stupid blonde he's very friendly and very nice thank you Jason for all your help More

Parts department complaint High prices xxxxty customer service from parts department, act like gods of Ford parts only reason I go there is I live in Medford I will be going High prices xxxxty customer service from parts department, act like gods of Ford parts only reason I go there is I live in Medford I will be going to Butler in Ashland from now on More

Horrible I could write a lengthy complaint but it would fall on deaf or simply pass the old buck! I will never buy a vehicle there or use their service! Buyer I could write a lengthy complaint but it would fall on deaf or simply pass the old buck! I will never buy a vehicle there or use their service! Buyer Be Ware!!! More

Kj Van-Go I called looking for Transit. Nino did all the work over the phone and by email. He picked me up from the Medford airport. My New Transit Van was clea I called looking for Transit. Nino did all the work over the phone and by email. He picked me up from the Medford airport. My New Transit Van was clean with a full tank of gas. I signed the paperwork and off I went in my new Van-Go. Happy on the road again..... Truly appreciate you all.... Kj More

Deceptive strong-arm sales tactics, can't be trusted WORST CAR DEALERSHIP EXPERIENCE EVER! Thank goodness we walked out before the deal was done. They will all be sweetness and smiles at first -- until t WORST CAR DEALERSHIP EXPERIENCE EVER! Thank goodness we walked out before the deal was done. They will all be sweetness and smiles at first -- until the end of the process when it's time to seal the deal. Salesman was OK, but things went sour when the finance manager mucked things up. Warranty quote was misrepresented and strong-arm tactics to force our hand to buy THEIR warranty (when research showed that other third-party warranties were superior, were rated higher, AND were less expensive). Icing on the cake was raising the price of the car by $1,000 when we rejected their third-party warranty (not Ford's), and when I shared our bad experience with some else in the showroom while I was waiting in the lobby for our refund check -- which I was told would take SEVERAL HOURS -- a manager came out and told me he would call the police and have me removed because I was "harassing" their customers. WORST CAR DEALERSHIP EXPERIENCE OF MY LIFE, and I've been buying cars for decades!! Don't waste your time unless all you want to do is just take some test drives and buy somewhere else. More