Crater Lake Ford

Worst car buying experience ever This dealership lied to me, tried to manipulate me and belittled me when I was simply trying to buy a new car. The sales person, Russ turner, was inc This dealership lied to me, tried to manipulate me and belittled me when I was simply trying to buy a new car. The sales person, Russ turner, was incompetent, acted like her didn't know anything about how to use the ford internet website ( by the way, he is their internet sales expert) and then lied to me to try and get me into a car that was simply excess inventory. If you want to experience a truly terrible buying experience, then shop at crater lake ford.......otherwise, go anywhere else. More

Problem Solved From out of state with faulty lights. Within 20 minutes, certified tech resolved problem - loose harness connection. Got new trailer tail light. Than From out of state with faulty lights. Within 20 minutes, certified tech resolved problem - loose harness connection. Got new trailer tail light. Thank you Crater Lake Ford!! More

Pleasant but incompetent people In the last year I have had two unfortunate experiences with Crater Lake Ford. I had problems both times. The most recent experience was in July 201 In the last year I have had two unfortunate experiences with Crater Lake Ford. I had problems both times. The most recent experience was in July 2015. I had had my clutch and related parts replaced while on vacation in a different state many miles away. I was having trouble with the repair. As soon as I returned to Oregon, I called Crater Lake Ford several days in advance to schedule an appointment. I delivered the vehicle at 7:30 AM. After three and a half hours, I was told there were three problems with the vehicle. They ordered parts and rescheduled me for repair in two days. Before my appointment, the service rep called and said the parts were not in. I was rescheduled four days later. The day before the second appointment, the service rep called and said all the parts were in and confirmed the appointment for the next day. The following day, I returned. After two and one half hours, I was told the none of the parts they had ordered were the correct parts. They said if I could come back the following day, they could correct one of the problems. I explained to the service manager that I had to leave to drive across country. He said he could not help me that day with any of the problems. I asked for return of the $220 "diagnostic fee". The fee was returned. These are friendly, but incompetent people. Choose another dealer if you need service or repairs. More

Years of Amazing Service My family has purchased of 40 vehicles from this dealership. They have been amazing to work with. No pressure, easy to get through the deal. See Dick My family has purchased of 40 vehicles from this dealership. They have been amazing to work with. No pressure, easy to get through the deal. See Dick Dahl when you go there. It is like a breath of fresh air compared to the other dealerships in the valley. More

Awesome Experience Very up front about the whole process of my purchase. Easy to deal with and great place with smiling employees. Thanks again Crater Lake Ford and Mr. Very up front about the whole process of my purchase. Easy to deal with and great place with smiling employees. Thanks again Crater Lake Ford and Mr. Paul Carrick More

excellent service!!! I've taken my work and personal vehicles to Crater Lake Ford exclusively for all my service needs since 2007. I've never had any issues at all with t I've taken my work and personal vehicles to Crater Lake Ford exclusively for all my service needs since 2007. I've never had any issues at all with the sales or service. I never hesitate to refer friends or family to their sales or service department. Recently they were most gracious in removing my dashboard so I could retrieve a pet snake from behind the defrost vent. So I can honestly say there is no job they cannot do! More

Horrible experience I will never buy from or go to this dealership for any service work or anything in general ever again! Horrible customer service, and overall dishones I will never buy from or go to this dealership for any service work or anything in general ever again! Horrible customer service, and overall dishonest and shady people. I was lied to about problems with my vehicle that was new and had been purchased there and will not be doing business with this company ever again. I am Very disappointed. The way I was treated by the service department especially was unbelievable! More

My husband took my car here yesterday because we had to have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was no have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was now 145 dollars. Okay, fine, things come up and end up costing more sometimes. I get that, but I found it very unprofessional that we were not informed of the price change before they finished the work. We didn't have the extra 45 dollars, So had they called and said hey, it's going to be this, we would have told them to forget it and we'll do it another time. They didn't give us that option, they just went ahead with the work. So, when my husband got home with the car, The paneling they took off from inside the car, they didn't even put back on. It was also apparent that they had to get inside my glovebox, probably for some wiring or something because everything in my glove box was in the passenger seat and floor, along with the back seat and floor and had obviously been stepped on. There were dirty foot prints all over all my receipts and everything. I couldn't believe they had all this stuff from my glovebox just thrown around and stepped all over. How unprofessional, I will never take my car back here EVER!!! Would it have been so hard to just take the stuff and put it into a little bag if they didn't want to put it back where it went? instead of it being strung all over my car. They were paid to fix my car, not throw stuff all over and leave panels off. Very disappointed, and will never recommend this dealer. More

We have bought two vehicles in the past from Crater Lake Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales departme Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales department. It is too bad that this current purchase will be our last at this dealership. Mr. Sparks was initially quite efficient and friendly. He gave us an excellent price and trade in for our old car. But the quality of his service deteriorated badly after the deal was done. My husband and I were unable to reach him by phone or email regarding a second set of keys he said he would have for us two days after we bought the car, and we also asked that someone locate our garage door opener left in our trade-in vehicle. He chose to ignore two messages left on his personal cellphone, as well as numerous emails. To say this was puzzling and extremely annoying would be an understatement. We felt very embarrassed at the numerous attempts we made to locate both the keys and the garage door opener. The garage door opener later appeared at the front desk but somehow there was no second set of keys initially promised by Mr. Sparks. It was later that we learned Mr. Sparks was out of town. This does not really mitigate the exasperation we felt at being ignored since we had called his personal cellphone number without any response. My husband and I felt he could have told us he would be gone and given us the name of one of his colleagues to speak to. Upon his 'return,' his subsequent phone message and email were contradictory and blatantly dishonest. All of this is quite sad since we enjoyed our initial meeting with Mr. Sparks and felt he helped us with the purchase with respect and ease. The Fusion is wonderful and we are happy to have it. I hope the quality of our experience with the service department will up for the unpleasantness of the after-purchase. More