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Crater Lake Ford

Medford, OR

2.8
210 Reviews
Call Dealership (541) 773-3673

2611 Biddle Rd.

Medford, OR

97504

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210 Reviews of Crater Lake Ford

December 21, 2021

Tom was amazing. From the very beginning we felt comfortable. Usually buying a car is not a great experience. But it was here. Thank You Brandon and Tom for such stellar service. More

by Kurt52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom in Sales, and Brandon in Finance,
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Dec 21, 2021 -

Crater Lake Ford responded

You deserve nothing but the best, and we're grateful to know Tom and Brandon provided you with nothing less than that! Congrats on your new car and we can't wait to see you again! Congrats! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
December 15, 2021

Great place, great environment, helpful and knowledgeable staff, and an amazing management staff that wasn't afraid to dive in and get the job done! More

by tannernew576
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landyn Trammel, Brandon Berg, Kris Smith, Ian Graves
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Dec 16, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that you were impressed with our team! Thank you so much, and we look forward to doing business with you again in the future. Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
December 13, 2021

Excellent Service. I would bring my car back again. All services were explained to me in detail. More

by erinrlarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Christy
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Dec 13, 2021 -

Crater Lake Ford responded

It gives us great pride hearing that our service team took such good care of you! Thank you for choosing us and we hope to see you again. Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful 1
December 05, 2021

So far, it's been great..purchase went well..everyone was courteous and helpful..from sales to the finance dept. More

by johnt4633
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Still, Jeremy Taylor
Report | Print
Dec 06, 2021 -

Crater Lake Ford responded

It's wonderful to hear that you were impressed with our sales and finance team! Feel free to call or stop by if there is anything else we can do for you. Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
December 04, 2021

New service advisor Marie Bulkin great. Assisted new sevice advisor checking my vehicle in and out. Great job. More

by randallchale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Bulking, new service advisor whose name I do not know.
Report | Print
Dec 06, 2021 -

Crater Lake Ford responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience with Marie. We look forward to seeing you at your next service visit! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
December 02, 2021

Service department did an outstanding job in repairing my car. Dealership was excellent with the friendliest staff. They constantly kept me updated on the progress of my repairs. I can't say enough good thi More

by meyersma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenda Lindsey
Report | Print
Dec 02, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that you had an enjoyable experience here with our service team! Please let us know if there is anything else we can help you with! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
October 27, 2021

I had a nice experience at Crater Lake Ford and John Oppy was helpful with my issues. More

by dwyte78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
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Oct 27, 2021 -

Crater Lake Ford responded

John is awesome and it's no surprise that he was able to help you out! Thank you for your feedback and we look forward to hearing from you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
October 26, 2021

Very nice service writer, quick service, and stayed in Very nice service writer, quick service, and stayed in touch with me during the repair. More

by tlowe541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serivice writer Chris
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Oct 27, 2021 -

Crater Lake Ford responded

We are ecstatic to know that you had a quick service experience! Thanks for stopping by and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
October 25, 2021

Great customer service. We live on the coast in Northern California and they delivered are vehicle to us. More

by kpmccabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 25, 2021 -

Crater Lake Ford responded

It's so nice to hear that you had a wonderful experience with us! Please never hesitate to contact us if you ever need anything else! Regards, Phil Brooker General Manager pbrooker@lithia.com

Helpful
October 23, 2021

Jim is awesome service manager. Great customer service! Got car in and out for service pronto and always makes me as customer feel special More

by Bnlwilcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hassler, Russell Turner, Kenda Lindsey
Report | Print
Oct 25, 2021 -

Crater Lake Ford responded

Jim is a superstar and it's no surprise that he took such great care of you! Thank you for stopping by and we hope to see you again! Regards, Jim Hassler Service Manager jameshassler@craterford.com

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