Crater Lake Ford

I bought 3 cars over 5 years from Crater lake. First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 doll First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 dollars in parts but luckily they accidentally plugged back in the wire they forgot to connect diagnosing it and magically fixed it. This last car a 2012 explorer. I traded them my 2021 TOYOTA SIENNA in mint condition. The blue book trade in was upper 40's because you can't get them right now. That seems high to me but I figure on trade they'll give me a good deal on an older car. We got a new explorer and the mini van was redundant and expensive. So I traded down to a nice looking older explorer. I asked them to just trade straight accross as what I owed on the van and what they were asking for the explorer pretty much evened out. They were asking above blue book by a good 1500 again but this was exactly what I was looking for. I had my kids with me and it took them 4 hours to do the paperwork. My baby was crying and there was literally no other customers that day. They say they need to do an inspection and detail the car. I mentioned the brakes look worn and there is a facia in the front that needs fixed. They say they will do it. There was also a huge chip in the window they said they would fix. Ok I'll come back in a week.. They call a few days later wanting to take my van and give me the car. All checked out it's perfect. I take it home and promptly take it to les Schwab to check the brakes. The brakes are within tolerance but less than 25%.. ok I'll do that next year. But the battery is shot. I used to be a mechanic so I have tools. I check the battery and they are right it's at about 1/2 cranking amps. Ok I'll replace it. Pulled out the rotted original battery from 2012 and put in a new one. Go to the store the next day with the radio off and hear a clanking sound in the front end. Never noticed it with the radio on it only happens going from one side to the other. Sounds like something is worn.. Ok I'll need to fix that. Get up the next morning to take my kid to school and cold this thing shifts like your driving a manual and holding in the clutch to long. Sticking valves in the tranny I'll need to fix that.. ok that's what happens when you buy a used car even at 2k above blue book... Here's the kicker.. Rains.. rains hard.. go out to the car in the morning and the rear seats are soaking wet. Check the sunroof and clean the drains.. check the roof and there are cracks all along the channels that drain the water off the roof. Check the channels all the way to the back and there are cracks and missing paint along the rear hatch. Never seen such a thing so I research and it is a not uncommon problem with this year explorer. The sealant they put on the welds comes up and leaks. So now I call a body shop and it's going to be $2500 to fix the roof. I call Crater lake to see if they will make things right. I even offer to trade back the car for purchase price towards a brand new car. This way they can spread the loss out over a lot of margin they sit on. I always pay over full price so I figure they can eat some loss on selling me a lemon to keep a loyal customer. NOPE. They are trying to figure out how to give me less than full price.. fix the car and sell it again. I mean these guys took my van and sold it in the lythia in California for a 5 thousand dollar profit. These guys will pinch literally every penny to make money. 100 dollar battery... car still turns over.. not our problem. Even after overcharging me on the used car and underpaying me on the trade they wanted another $1000 dollars. I wanted to pay with a credit card.. they said only if I pay the 30 dollar fee on a thousand dollars. Like really you won't take credit cards now. It was even a ford credit card. They didn't even try to fix the facia I told them needed replaced. Even with the brand new car this company was sketchy. Buyer beware More

So very disappointing, angry, and absolutely apauld with Crater Lake Ford. Made a reservation to order a new Bronco April 2021, placed order Oct 2021 with cash deposit down. I have had nothing but hassle an Crater Lake Ford. Made a reservation to order a new Bronco April 2021, placed order Oct 2021 with cash deposit down. I have had nothing but hassle and headache with them over the last 2 years. Although, I made an inquiry about their cancelation procedure, I never canceled my order. In fact I was told that I would get a call when it was delivered for me to come in and make my final purchase/decision. I even received an email email in 1/2023 notifying me with photos of my personalized Bronco coming off the manufacturing line. ​I went into the dealership today for an update, to be told that they sold it to someone else 2/14/23. Jake at Crater Lake Ford, told me that he called me when it was delivered, but didn't leave a message. He stated "That's my bad." Absolutely disgusting. They didn't even offer to refund my money. I had to ask, then was told I could get it, but that I would have to wait for approval. I will never give Ford another dollar or moment of my time. I will forever deter anyone from ever doing business with Ford. One bad business experience has the potential to destroy an entire company. Jake at Crater Lake Ford gives Ford a bad name. More

Johnny dowdy was a fantastic salesman. He went out of his way to take care of us and make sure we were updated.He was very patient and understanding with our questions.His service was excel He went out of his way to take care of us and make sure we were updated.He was very patient and understanding with our questions.His service was excellent! I greatly appreciated his devotion More

If I could give 0 stars I would. My truck has been at the service department since the end of November. It's January 28th. They had to fix the turbo. It took them over a week to diag My truck has been at the service department since the end of November. It's January 28th. They had to fix the turbo. It took them over a week to diagnose it. Over a month to actually fix it. We drove it home and the check engine light turned back on saying it was a turbo problem again. We took the truck back... Once again a WEEK to diagnose and figure out what parts to order. I can't get David to return ANY of my phone calls... I've called every week to get an update and he will not answer me. I use this truck for my business and I've had to reschedule jobs for 2 months because they can't do their job at the service department!!! Horrible service! More

Special oredered a new Mustang through Crater Lake Ford. Everything worked out great. When it was delivered Bryce Dewberry called and set up time for me to come see the car and we scheduled an appointment Everything worked out great. When it was delivered Bryce Dewberry called and set up time for me to come see the car and we scheduled an appointment to take delivery. Bryce and the whole staff was great help and made it a nice experience. On arriving the car was clean and ready for us. With Bryces and Ian Graves assistants we got through all the paper work. More

Went in for some warranty work. Jim was friendly and helpful and I was very pleased with the results Jim was friendly and helpful and I was very pleased with the results More

Buyer Beware! ! On 5 October 2022, I bought a 2020 BMW 230 xidrive used car from Crater Lake Ford. I took a test drive with the sales rep and it seemed roadworthy ! On 5 October 2022, I bought a 2020 BMW 230 xidrive used car from Crater Lake Ford. I took a test drive with the sales rep and it seemed roadworthy. The car has a 60 day/3000-mile warranty. Shortly after I bought the car the check engine light turned on. I took it to my local BMW dealer who discovered a hole in the “fresh air intake duct” and some damage to the turbo impeller. The car is still within the warranty period, but my repeated attempts to get Crater Lake Ford to honor the warranty have been unsuccessful. I bought this car in good faith but I will now need to look at further steps to obtain satisfaction. Michael Messina More

I told Johnny what I wanted and the price I wanted to stay within. He was able to find me the perfect vehicle to fit my family needs. I will definitely be coming to him again when I need my next vehicle. stay within. He was able to find me the perfect vehicle to fit my family needs. I will definitely be coming to him again when I need my next vehicle. He was great with communicating. Highly recommend working with him. More

I was in the process of purchasing a vehicle from crater lake ford, I was working with tristan, and things were going well, the standard back and forth; in the end, we came to an agreed price and were in th lake ford, I was working with tristan, and things were going well, the standard back and forth; in the end, we came to an agreed price and were in the process of finalizing the paperwork and delivery. Then after three days of silence, I sent a message to follow up on an ETA and was told the car was sold. A giant waste of my time, a very disappointing outcome to what was building up to a very exciting purchase. If I could pursue legal action, I would, but nothing was signed. Just a "Handshake" agreement. More

Very misleading communication between salesman , we made a 5hour trip from Lale Tahoe just to discover the van we asked if it was available a day before have been sold . Kevin was very nice and helped us a 5hour trip from Lale Tahoe just to discover the van we asked if it was available a day before have been sold . Kevin was very nice and helped us with another van however we could t take it home since it has some issues that needs to be fixed . Wouldn’t recommend Juan McGee More