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Crater Lake Ford

Medford, OR

3.1
218 Reviews

2611 Biddle Rd.

Medford, OR

97504

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218 Reviews of Crater Lake Ford

October 05, 2021

Service rep = 5 stars Mgmt of service Dept and how they Service rep = 5 stars Mgmt of service Dept and how they run it = 0 stars More

by adhersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
Oct 06, 2021 -

Crater Lake Ford responded

While pleased to see you receive quality service from your service rep, we're disappointed you're not completely satisfied with your service experience. Should you like to discuss any issues that you have faced here, please contact me. I'm here to help. Regards, Jim Hassler Service Manager jameshassler@craterford.com

September 25, 2021

Bryce found the exact car I was looking for and thought of me first. Thanks! More

by Noah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce, and the parts guys!
Sep 27, 2021 -

Crater Lake Ford responded

Noah, We're so happy Bryce found the exact car you wanted and you drove home happy. Welcome to the family and congrats on your new ride! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 24, 2021

My appointment was right on time and didn't take very long at all. The service guy, Chris, made sure I knew everything that had been done. More

by monarae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service
Sep 27, 2021 -

Crater Lake Ford responded

We're very happy you had a prompt and quality service experience and you drove home happy. Thanks for stopping by and we look forward to seeing you here at your next visit. Regards, Phil Brooker General Manager pbrooker@lithia.com

September 15, 2021

Nick and Chris were great to work withon my Jeep purchase. I would highly recommend them to anyone seeking a used or new vehicle. More

by Dustoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Chris
Sep 15, 2021 -

Crater Lake Ford responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Congrats on your new Jeep! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 04, 2021

Phil and the service team at Mazda are top notch. I’m confident in the services that they recommend and was pleased with the entire experience. More

by Angel Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Sep 07, 2021 -

Crater Lake Ford responded

Hi Angel, we are thrilled to hear that Phil made sure you had a positive visit! We appreciate your business and we can't wait to see you again soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

August 17, 2021

I am very disappointed I have called and left messages with no reply I was told I would get a quote for a repair since June 1st.I might just have to travel to grants pass to get my car fixed. More

by Ja.pars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John oppy
Aug 18, 2021 -

Crater Lake Ford responded

We're discouraged to read this, as providing quality communication is vital. Please contact Service Manager Jim Hassler at jameshassler@craterford.com when you have an opportunity and he'd be glad to provide you with a quote for your repair. We look forward to speaking with you. Regards, Phil Brooker General Manager pbrooker@lithia.com

August 06, 2021

Needed a vehicle to replace my daily driver. Tom Ianieri helped me, no sales pressure, got vehicle in my price bracket. Very satisfied. Would return here for anothrr vehicle More

by ATBMODF10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ianieri
Aug 09, 2021 -

Crater Lake Ford responded

It's great to know that Tony made sure you had a positive visit with us! Thank you so much for taking the time to let us know about your visit and we hope to see you again. Regards, Phil Brooker General Manager pbrooker@lithia.com

August 03, 2021

Phil in service department was great! Very nice and helpful, went over the paperwork, even washed my window with film on it...Thanks Phil The guys in the Parts were very helpful too. More

by Ranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil...Service Dept...And the guys in the parts
Aug 03, 2021 -

Crater Lake Ford responded

You deserve nothing but the best, and we're grateful to know Phil provided you with nothing less than that! Hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

August 01, 2021

Our second excellent experience buying a used vehicle from Crater Lake Ford. It will always be the place we start, and appears to be the place we finish as well. More

by Claire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic Bell, Chris
Aug 02, 2021 -

Crater Lake Ford responded

Hi Claire, providing 5-star service is our top priority, which is why we're happy to see you received just that both times! We appreciate your loyalty and look forward to working with you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

July 21, 2021

Working with Myles Marcus was very efficient and enjoyable. It made the purchase of my car a very straightforward and great experience. My husband and I were thankful for the great service! More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Marcus
Jul 21, 2021 -

Crater Lake Ford responded

Emily, We'd like to congratulate you on your new vehicle and welcome you to the family. We're happy that Myles did a great job helping you and your husband get into the vehicle you deserved. Thanks so much for sharing this and enjoy your new ride. Regards, Phil Brooker General Manager pbrooker@lithia.com

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