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Crest Cadillac
Frisco, TX
1,135 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,135 reviews
May 29, 2025
I've been using Crest Cadillac for service on my 2019 XT4 ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I app ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I appreciate the car wash as well. More
by englishman5840
Verified CustomerEmployees Worked With
Monica Toombs, Bryan Oldham
May 28, 2025
Chris made the purchase of my first Cadillac a great experience. If you’re looking for a truly exceptional Cadillac dealership in Frisco, Texas, look no further than Crest Cadillac! From the moment I w experience. If you’re looking for a truly exceptional Cadillac dealership in Frisco, Texas, look no further than Crest Cadillac! From the moment I walked in, I was greeted with a warm welcome and genuine professionalism. The entire staff—from sales to service—went above and beyond to make my experience seamless and enjoyable. Chris took the time to listen to my needs and made sure I found the perfect vehicle. The process was straightforward, with no pressure or haggling, and I felt confident I was getting a great deal on both my new Cadillac. The team’s knowledge of the Cadillac lineup was impressive, and they patiently answered every question I had, making sure I understood all the features of my new car. Schuyler Crouch made the finance part awesome as well. What truly sets Crest Cadillac apart is their commitment to customer service even after the sale. The service department is top-notch—appointments are fast and efficient, and the advisors communicate clearly every step of the way. It’s clear that Crest Cadillac values long-term relationships, not just one-time sales. I highly recommend Crest Cadillac to anyone in the Dallas-Fort Worth area looking for a luxury car buying experience that’s second to none. I absolutely love my new Cadillac, and I’ll be a customer for life! Five stars all the way! More
by Hillwood Manor
May 27, 2025
Excellent service. Forgot the name of the service manager, but he was highly professional, and provided timely assistance Forgot the name of the service manager, but he was highly professional, and provided timely assistance More
by MUHAMMAD.SHAIKH
Employees Worked With
May 27, 2025
My experience buying my new Optiq was very friendly, but I had some questions about how to charge the battery. I had some questions about how to charge the battery. More
by Jose Cavazos
May 27, 2025
Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! T I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! Thanks again Chris! More
by ANDREW.PHELPS
Employees Worked With
May 27, 2025
Greg Vetrano is the best service advisor I have had. Service appointment was very fast. Service appointment was very fast. More
by KDAVIS27
May 27, 2025
First class all the way had a great guy Greg taken care of me. The only problem I experience was a long wait to get my car because nobody knew to get my car. The cashier made the announcement on the PA, bu of me. The only problem I experience was a long wait to get my car because nobody knew to get my car. The cashier made the announcement on the PA, but it is either wasn’t heard or wasn’t turned on so 15 minutes later I finally asked about my car and they wouldn’t retrieved it Waited way too long to get my car More
by WATCHMAN110659
Employees Worked With
Greg
May 26, 2025
I have no idea who Caleb Broison is, BUT, Schuyler Crouch was our financial guy and he was terrible! Said he was busy and presented himself as if not having enough time to help us, a customer who was actuall was our financial guy and he was terrible! Said he was busy and presented himself as if not having enough time to help us, a customer who was actually purchasing a vehicle! Did not explain any of the paperwork just put in front of me and told me to sign. I did ask a few questions which he seemed like he did not have enough time to explain what I was signing and was irritated that I asked. And I do believe that he also played around with numbers to not only eat up our down payment, but to charge us for the Zak service which they claimed was free, but clearly in my paperwork I paid for it. after signing all paperwork, he told us to go wait for Victor, with no direction on where to wait or where we were supposed to go. When we asked where are we to wait for Victor he said over there by the chairs, and pointed around his office at which we only saw cars in the showroom. being the first time at the dealership, we were not sure where to go. I asked him kindly to show us. He came out of his office, appearing extremely irritated that he had to take us to where he wanted us to wait, which he still said there, pointing at cars, and took 3 steps out of good office. Terrible service from him!!!! I had better service when I bought my Ford 10 years ago. More
by dawna.carlson
