Back

Crest Cadillac

Frisco, TX

4.8
1,142 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
Contact Dealership

6280 State Hwy 121

Frisco, TX

75034

Directions

By Type

Showing 1,142 reviews

February 17, 2017

Great customer experience. The customer service is excellent. From the time I pulled onto the lot to my last vehicle service appointment, I was treated like a VIP. My sales repr More

by art1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hussain Jafri
Feb 20, 2017 -

Crest Cadillac responded

Our team was happy to help service your vehicle! Come back and see us for your next service!

January 30, 2017

Excellent Sales Experience with Andrew Calvert My 2013 SRX lease was about ends in a few month, so Andrew worked out a deal for us to turn in our 2013 SRX for a 2017 XT5. The sales process took pl More

by 17XT5TL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert, Paul Zugelder
Feb 14, 2017 -

Crest Cadillac responded

Thank you for your review. We love having Andrew on the team and we're glad he could help find you a great deal and a great service team member! We appreciate your business and wish you many happy miles in your XT5! See you next time!

January 28, 2017

Great experience I've purchased a lot of cars and this has to be one of the best experiences. Andrew Calvert went above and beyond! Don't go anywhere else - y More

by Kattan80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duncan McPhail
Jan 28, 2017 -

Crest Cadillac responded

Thank you for the kind words. Andrew is a great asset to Crest. We look forward to servicing you in the future.

January 18, 2017

HORRIBLE Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealershi More

by mom1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
shawn barron and the head service manager who didnt even introduce himself to me
Mar 10, 2017 -

Crest Cadillac responded

We are sorry to hear that you did not enjoy your service experience at Crest. Please contact James Freel, Crest Cadillac Service Director at jfreel@vtaig.com to allow us the chance to make things right.

October 05, 2016

Bad Service from the Service Manager If you plan on getting decent service from Crest's service department, you need to buy the vehicle from them. I bought a used 2012 Escalade with 15k More

by Craig Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy, Mary Chandler
August 30, 2016

Service Center A Major Trust Issue I purchased an Escalade from the Pre-Owned Department of Crest Cadillac of Frisco. The Only good experience since purchase (Feb. 2016) is that the veh More

by Totally Unsatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Chandler
August 20, 2016

intregity means all,dealership This is my 2nd purchase in 6 months, and after a little red tape, my deal was finished. I can't that my sales guy enough for being honest: George Dia More

by harleyman60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Daiz,Miguel Muniz, Duncan McPhail
Sep 13, 2016 -

Crest Cadillac responded

Thanks for the review and sharing your experiences with our staff. Your friends at Crest Cadillac.

June 21, 2016

Cadillac Customers for Life Our experience at the Crest Cadillac dealership feels like red carpet treatment. The owner, management and staff are very professional and personable More

by mrshawk7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiras Harris, Dan Fletcher, Barry Rose, Nimo, Paul Zugelder, Lynn Cramp, Steve Lee , Mary Chandler
Jun 28, 2016 -

Crest Cadillac responded

Thank you Tony and Michelle for the kind words. We couldn't be more pleased to hear that our staff is living up to the high standards we set for premium customer service in all areas! Thank you for choosing Crest Cadillac and we look forward to serving you again in the future!

May 09, 2016

Florida Service Customer We purchased our SRX in Florida and drove to Texas 4/6/2016. On our way the service engine light came on and at our arrival in Dallas called Crest for More

by service pro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Zugelder, Mary Chandler
May 17, 2016 -

Crest Cadillac responded

Thank you for taking the time and sharing your story about your visit to our store. Paul will be pleased to hear your feedback. Your friends at Crest Cadillac.

May 01, 2016

Unfortunately - a stereotypical used car shopping experience I was searching for a pre-owned car and found a super clean car that met my criteria. I sat down with a salesman and the game began. The deal sheet More

by Aloysius
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
...
106
...