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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,356 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
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6280 State Hwy 121

Frisco, TX

75034

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Showing 2,356 reviews

December 12, 2025

Shawn is always pleasant and is eager to help me with my vehicle and keep me updated. He is the reason I bought another Cadillac. He's the absolute best service advisor. More

by HRBEAUFORD
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Dec 18, 2025 -

Crest Cadillac responded

Your positive experience with our service team truly makes our day. We understand how important it is to have someone who keeps you well-informed about your vehicle and provides helpful assistance every step of the way. It means the world to us that the exceptional care you received influenced your decision to choose another Cadillac. Your loyalty to the Cadillac brand and recognition of our team's dedication to going above and beyond is deeply appreciated. We are committed to continuing to provide you with the outstanding service experience you deserve.

December 11, 2025

Broke car during oil change, didn't take responsibility for the break and wanted to charge me to fix their break. Had it towed elsewhere to be fixed. More

by kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 11, 2025

Suggestions - Call you customer with status once vehicle dropped off and assessed. - If you are keeping a car overnight, offer a loaner and at least tell your customer they will need to find another way hom More

by simon.watson
Recommend Dealer
No
Employees Worked With
Irrelevant
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Dec 11, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 11, 2025

Professional. Arman worked to get my situation solved ASAP Arman was proactive and kept me notified of where the process progressed More

by TAMETTEN
Recommend Dealer
Yes
Employees Worked With
Arman
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Dec 17, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience with us. We're delighted to hear that you found our service professional and that your situation was handled efficiently. It's wonderful to know that you were kept informed throughout the entire process and that we were able to work proactively to meet your needs. Your feedback about the quality of service you received means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you in the future.

December 11, 2025

My service advisor, Arman, is amazing. He is the reason I return to Crest Cadillac for the service of my car. More

by slbayes56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naemi is five ⭐️s
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Dec 17, 2025 -

Crest Cadillac responded

Your positive experience with our service team brings us tremendous joy. Having a dedicated service advisor who understands your needs and builds that personal connection makes all the difference in vehicle maintenance. We are proud that Arman has earned your trust and loyalty through his exceptional care and attention. His commitment to providing outstanding service truly represents what we strive for at Crest Cadillac. We appreciate you taking the time to recognize his efforts and look forward to continuing to serve you and your vehicle for years to come.

December 11, 2025

I came in for an oil change. Ty King was outstanding—professional, friendly, and on top of every detail. He kept me updated the whole time and made the entire process effortless. More

by Courtpwilkinson
Recommend Dealer
Yes
Employees Worked With
Ty King
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Dec 17, 2025 -

Crest Cadillac responded

We are thrilled to hear about your positive experience with your recent oil change service. It sounds like our team member provided exceptional care by maintaining clear communication throughout the process and ensuring every detail was handled properly. Your comments about the professionalism, friendliness, and attention to detail really highlight what we strive for in every customer interaction. We appreciate you taking the time to recognize the timely and efficient service, as well as the excellent customer experience from beginning to end. Thank you for choosing Crest Cadillac for your automotive needs.

December 11, 2025

Always a great experience with Logan. Great great great great great great great great great great great More

by RAINJW
Recommend Dealer
Yes
Employees Worked With
Logan
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Dec 17, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our team. It means so much to us that you consistently have such positive visits. Your enthusiasm really shines through in your feedback, and we truly value customers like you who take the time to share their experiences. We look forward to continuing to provide you with the exceptional service you deserve.

December 11, 2025

Crest and Bryan always go above and beyond for us. They are the best Highly commend both Crestband Bryan More

by PSBUYS
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
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Dec 17, 2025 -

Crest Cadillac responded

Thanks for sharing your wonderful experience with us! We're truly grateful that our team consistently exceeds your expectations and delivers the exceptional service you deserve. Your recognition of the outstanding dedication you receive means everything to us. It's incredibly rewarding to know that Crest Cadillac has earned your trust and recommendation. We appreciate your loyalty and look forward to continuing to provide you with the same level of excellence in all your future visits.

December 11, 2025

Everything was done on time and to my satisfaction. Definitely would recommend using Crest Cadillac. More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2025 -

Crest Cadillac responded

We are ecstatic to hear that your service experience met your expectations with timely completion and satisfactory results. Your recommendation means everything to our team. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

December 11, 2025

He has excellent customer service and understands my concerns. He is very friendly and knowledgeable about the car. More

by XUTRACY2013
Recommend Dealer
Yes
Employees Worked With
Shawn
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Dec 17, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your outstanding experience with our team member. Your feedback about receiving excellent customer service and having your concerns understood means the world to us. It's wonderful to know that you found our representative both friendly and knowledgeable when discussing your vehicle. At Crest Cadillac, we take great pride in providing the kind of attentive, personalized service that makes every customer feel valued. Thank you for taking the time to share your positive experience with us.

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