Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,631 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
Contact Dealership

6280 State Hwy 121

Frisco, TX

75034

Directions

By Type

Showing 1,631 reviews

September 05, 2025

As always, Shawn Barron provided exceptional and prompt service to assess the problem with my tire pressure indicator and lay out the remedy. I was promptly back on the road. Everyone from the service depa More

by cruisearrangement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Report | Print
Sep 22, 2025 -

Crest Cadillac responded

Your positive feedback about the exceptional service you received means so much to us at Crest Cadillac. We are thrilled that your tire pressure indicator issue was assessed quickly and that you were able to get back on the road promptly. It is wonderful to hear that our entire team, from the service department to the cashiers, continues to make your visits pleasant experiences. Your recognition of our commitment to providing quality service truly brightens our day. Thank you for choosing us and for taking the time to share your experience.

September 04, 2025

Very courteous, attentive to detail, expedite service in a timely manner, and willing to comply to requests. Mr. Oldham my service manager has always given very service. More

by CHILDOFTHEKING61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Report | Print
Sep 19, 2025 -

Crest Cadillac responded

We sincerely value your kind words about the courteous and attentive service you received. It's wonderful to hear that our team provided timely service and was accommodating to your requests. Your recognition of the excellent care and attention to detail means so much to us. We're delighted that your service experience consistently meets your expectations, and we look forward to continuing to provide you with the quality service you deserve.

September 04, 2025

Wonderfully friendly staff. Nice, clean facility with great customer service. The people there really went out of their way to make sure we were taken care of. More

by Pswanner
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Dixon
Report | Print
Sep 19, 2025 -

Crest Cadillac responded

Thanks for taking the time to share your experience with us. We are delighted to hear that our team provided you with exceptional care and went above and beyond to ensure you felt welcomed. Your kind words about our friendly staff and clean facility mean so much to us at Crest Cadillac. We truly appreciate customers like you who recognize the effort our team puts into delivering outstanding customer service. Thank you for choosing us and for sharing your positive experience.

September 04, 2025

Professional, friendly, and fast turnaround Great communication and goes above and beyond They picked up my car and gave me a loaner to check the recall notice. Had it finished in less than 24 ho More

by KRISTY.THIEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

Sep 19, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

September 03, 2025

Excellent service today with Crest! Armando was so very very helpful!! I would definitely recommend! More

by JILLMORGAN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

We are grateful for taking the time to share your wonderful experience with us. It brings us tremendous joy to know that you received outstanding service and found our team to be incredibly helpful throughout your visit. Your recommendation means the world to us, and we truly appreciate you choosing us for your automotive needs. We look forward to continuing to provide you with the exceptional service you deserve.

September 03, 2025

Greg is awesome! !! LFG Crest is top banana in book of bananas. Clean shop, clean hands and clean cut! LFG More

by jared.parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg - SVP of Service
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

We are elated to hear about your fantastic experience with us! It's wonderful to know that Greg provided you with such excellent service. We take great pride in maintaining a clean and professional environment, and your recognition of our high standards means the world to us. Thank you for considering Crest Cadillac the top choice - we truly appreciate your enthusiastic feedback and look forward to serving you again in the future.

September 03, 2025

Shawn is great to work with and trustworthy. I feel like he is looking out for me. More

by Lori Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

We are utterly delighted to hear about your positive experience with our team. It's wonderful to know that you found your service representative to be reliable and trustworthy in assisting you. We take great pride in having team members who genuinely care about looking out for our customers' best interests. Your confidence in our service means everything to us at Crest Cadillac, and we're grateful for customers like you who take the time to share their experiences.

September 02, 2025

Monica did a great job communicating with me during our car service. She was accommodating to our busy schedule. Thank you. More

by TRU1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. It sounds like Monica provided excellent communication throughout your car service appointment and worked well with your scheduling needs. We appreciate customers like you who take the time to recognize our team members for their dedication to providing accommodating service. Thank you for choosing Crest Cadillac for your automotive needs.

September 02, 2025

Very nice and friendly dealership! Appreciated how Glenn tried to respect my time limit of 25 minutes in and out even though it was not possible! Great service highly recommended for More

by pennysmith0131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found our dealership to be welcoming and that our team provided you with great service. It means so much to know that our staff worked hard to accommodate your tight schedule, even when the timeframe proved challenging. Your recommendation for our used car sales and trade-in services truly makes our day. We appreciate customers like you who recognize the effort our team puts into delivering exceptional service.

September 02, 2025

Always great service with Logan got me in quickly . Always takes very good care of me . More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Crest Cadillac responded

Thank you immensely for taking the time to share your wonderful experience with us. We are delighted to hear that you consistently receive excellent service and that we are able to accommodate your scheduling needs quickly. It means so much to know that you feel well taken care of during every visit. Your loyalty and trust in our team truly make a difference, and we look forward to continuing to provide you with the outstanding service you deserve.

1
...
17
18
19
...
164