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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,097 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,097 reviews

April 07, 2025

The Crest service department provided excellent service, Greg V. went above and beyond, highly recommended. More

by MROSWALD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Apr 08, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that Greg V. and our service team went above and beyond to provide you with excellent service. It means a lot to us that you had such a positive experience, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out!

April 06, 2025

It took a couple hours to get my car back from the service department, but they provided me a loaner so there was no inconvenience. I really appreciated that. More

by tuttisharon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the loaner car made the wait more convenient for you. We strive to make service visits as smooth as possible, and we appreciate your understanding. If you need anything else, don't hesitate to reach out!

April 06, 2025

Very nice and professional people ! Clear and concise about the car ! I highly recommend them ! More

by will M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our team and found the information about the car clear and helpful. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience! We look forward to assisting you again in the future.

April 05, 2025

Friendly efficient car loaner staff and service team was exceptional. The car detail services did a fantastic job job my 2011 SRX looking like a 2025 model Thank you Team More

by johnmilarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that our loaner and service teams made a great impression with their friendly and efficient support. It’s especially exciting to know that the detail team helped your 2011 SRX shine like a 2025 model—that’s quite the compliment! We truly appreciate your feedback and look forward to serving you again.

April 05, 2025

The Crest Service department provides excellent customer service, specifically Greg V, very responsive, fourth coming and proactive with required maintenance, thanks. More

by Tim Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re so glad to hear that Greg and the Service team provided you with excellent service. It’s always our goal to be responsive, proactive, and transparent with our customers, and we’re happy to see that reflected in your experience. We appreciate your feedback and look forward to continuing to assist you in the future!

April 04, 2025

Very courteous, prompt, clean waiting room, service advisor ( Greg) was informative on the time of completion, and met all of my expectations. Definitely a ten across the board. More

by rick@p2emulsions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was Greg
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Apr 07, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're thrilled to hear that you had a positive experience and that Greg, along with our team, was able to meet all your expectations. It’s great to know that our clean waiting room, prompt service, and clear communication made your visit enjoyable. We truly appreciate your perfect rating and look forward to continuing to serve you in the future!

April 03, 2025

Very good app used for communication of suggested maintenance to choose from, comfortable waiting area, and good Alto ride service to get home, and back once car is ready. More

by jeff.gutknecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldam
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your great review! We're thrilled to hear that our app made communication about maintenance easy and that you had a comfortable experience in the waiting area. We're also glad the Alto ride service was convenient for you. We appreciate your feedback and look forward to assisting you again soon!

April 03, 2025

I have been a customer for over 10 years. Always a good experience in the service department. Keep up the good work. More

by bprice50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for being such a loyal customer! We truly appreciate your continued trust in our service department over the years. It's great to hear that you've consistently had a positive experience, and we’ll keep working hard to maintain that. Thanks again for your support!

April 03, 2025

We had thermostat issue. We got the car quickly in and everything got fixed within a day. Overall very happy with Cadillac service. Logan was great. More

by VALMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that the thermostat issue was quickly addressed and resolved within a day. It's great to know that Logan provided excellent service. We truly appreciate your trust in Cadillac service and look forward to helping you again in the future!

April 03, 2025

Chris and the service team is always professional and extremely helpful. They run a very efficient operation. More

by CHANDRAMCQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Chris and the service team consistently provide professional and helpful service. We truly appreciate your feedback and are happy to know that our team’s efficiency makes a difference in your experience. Looking forward to assisting you again!

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