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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,192 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,192 reviews

March 31, 2025

The service at Creat was fabulous. Arman was responsive through the check in process and throughout the duration of service. More

by MIZZO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that you had a fabulous experience and that Arman provided responsive service throughout your visit. We truly appreciate your kind words and look forward to assisting you again in the future!

March 31, 2025

Logan was great! I give him a 10 with out a doubt! Good job Logan! More

by RMINER0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Logan provided top-notch service and earned a perfect 10 from you. We'll be sure to pass along your kind words. Let us know if we can assist you in the future!

March 31, 2025

Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re glad to hear that our team provided clear explanations and that the process was smooth and efficient for you. We look forward to serving you again in the future!

March 31, 2025

When I come into Crest Cadillac The customer service from everyone is always above and beyond my service advisor. Greg is very attentive to my needs And it’s never a long wait and I appreciate being valued More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg .H
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Apr 01, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We’re so glad to hear that Greg and the team at Crest Cadillac consistently provide you with excellent customer service. It’s great to know that you feel valued and appreciated as a customer, and we’re grateful for your continued business. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again in the future!

March 31, 2025

Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Charles went above and beyond to assist you. We truly appreciate your feedback and are happy to know that you had such a positive experience!

March 30, 2025

The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand that servicing a turbo engine can sometimes come with higher costs, and we appreciate your understanding. If you have any questions or concerns about future services, please don’t hesitate to reach out. We value your continued trust in us!

March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your patience, and we truly appreciate your understanding. We're glad to hear that Arman provided excellent service, and we hope the issue is resolved to your satisfaction. If you have any further concerns, don't hesitate to reach out.

March 30, 2025

My experience at Crest was the best car buying experience I have had. They were all amazing and truly care about their customers and their experience! More

by k.martin17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear that your visit was the best car-buying experience you’ve had. Providing exceptional service and making sure our customers feel valued is always our goal, and we’re glad our team made such a great impression. We appreciate your kind words and hope you enjoy your new vehicle!

March 30, 2025

Great experience, everything was quick and easy to take care of. Thank you…Cindy & Rick More

by rcazwillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re so glad to hear that your experience was quick and easy. We appreciate you taking the time to share your positive experience and are happy to have been able to assist you!

March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

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