Crest Cadillac

Kudos to Crest Cadillac for employees like Bruce Rollins and Russell Lilly! Recently, I brought my car in for service, and never have I been so COMPLETELY SATISFIED with the professionalism and attention and Russell Lilly! Recently, I brought my car in for service, and never have I been so COMPLETELY SATISFIED with the professionalism and attention given me, and in regards to my 2007 DTS. Bruce Rollins, my salesman, patiently listened to my concerns and his willingness to help resolve my issues, advised me to bring my car in at my earliest convenience. My service advisor, Russell Lilly was friendly, courteous and professional. He went the extra mile to make sure that all my concerns were taken care of. Thanks Russell for the prompt attention given; and to let you know that I recognize the effort you put forth in making the difference in the appearance of my vehicle. The quality of work performed surpassed my expectations and made the imperfections invisible. I especially appreciated that my car was returned clean inside and out. Every thing looks great! A very satisfied customer, Ms. Dorothy L. Rhone More

ALL dealers should have a mandatory training from these people, from their reception desk to the time you drive out!!! I've never, in my 48 years of buying cars, experienced a more well-oiled, totally cus people, from their reception desk to the time you drive out!!! I've never, in my 48 years of buying cars, experienced a more well-oiled, totally customer-oriented AND DEVOTED TO SATISFACTION dealership. I was at Crest for the 30,000 mile oil change/service of my 2007/SRX - while waiting, I strolled around to look at the latest model of the same car on the showroom floor. There it was - candy-apple red, loaded, etc. I fell in love! Bruce Rollins came around the corner, politely introduced himself and when I told him I was sure I wouldn't be able to purchase, he said, well, the least we can do is take a look at the numbers and see what we can do for you". In an hour or so, I had signed to lease and had my car the next day! I'm a very low-mileage driver, so, having leased before, it was a perfect fit for me - one I had never even considered at this time. The finance officer, at "paper signing" was the most relaxed, non-pushy, totally committed to my understanding of EVERY PART OF EVERYTHING I WAS SIGNING!!!!! The young man who walked me through "car school" to accustom me with all my new amenities, "Greg" could not have been more tolerant of this old 69 year-old's repeated questions and was just a fine young man, assuring me that all I need do at any time is call him and he'll walk me through whatever seems to be "blowing my mind"! I cannot rate this dealership high enough - it's the ultimate in "NOT FEELING TAKEN ADVANTAGE OF" as most of us feel when we leave after signing. They're up-front with their deals; no "hidden" agendas or costs, and that just HAS to be respected!!! Again, major kudos to all at Crest - they're the only game in town for me from this day forward!! Most sincerely, Ms. Gwen Christian; More

Stopped by to price a new CTS. Didn't plan to buy, but Arch found the exact car we were looking for and the price so we ended up buying the same day. Pleasant experience from start to finish. Sales Manage Arch found the exact car we were looking for and the price so we ended up buying the same day. Pleasant experience from start to finish. Sales Manager, Alexa, was great at cutting us a good deal and making sure the car was preped for delivery. Very professional and customer service-oriented operation. I HATE buying cars, but this was just a great experience, start to finish. From the beginnning, they focused on finding out what we wanted, how we wanted it and how to get us there. More

I just bought a new Cadillac from Crest, and feel like we got a great deal. Crest had more inventory of the desired car that any other nearby dealer, and really make some good deals at the end of the month. got a great deal. Crest had more inventory of the desired car that any other nearby dealer, and really make some good deals at the end of the month. They spent 30-45 minutes with me going over all of the features of the new car (at pickup), which make it nice to leave the dealership knowing how to use all of the electronics! More

My experience with Crest Cadillac was superb, wonderful customer service. I would hightly recommend this dealership to anyone looking for a smooth car buying process. Wayne Massey was very prompt in call customer service. I would hightly recommend this dealership to anyone looking for a smooth car buying process. Wayne Massey was very prompt in calling back and answering my questions. I've never had a better experience and I'v purchased 5 cars in my lifetime. More

To all the Crest employees and especially Ed Elizondo for the efforts that made the purchase of our new Cadillac CTS one of the most enjoyable purchasing experiences we have had. Your patience, dedication to the efforts that made the purchase of our new Cadillac CTS one of the most enjoyable purchasing experiences we have had. Your patience, dedication to customer satisfaction, willingness to help[ us through a difficult time and most friendly low key salesmanship truly made our experience exceptional. The car performs beautifully. Much better than we expected. The control one feels on the highway and around the city is exceptional. It is responsive, agile and user friendly. The highway millage is outstanding. On our 1200 mile trip home we averaged 28.5 miles to the gallon of gas. We drove from Wylie Texas to Ashville North Carolina the first day. Alittle over 900 miles in about 15 hours. I felt we could have made it all the way home with little or no fatigue or back discomfort. This car will be a true classic road car. We would like to pass this on to all of the Crest employees and the appropriate people at Cadillac. Sincerely Tim and Carla More

We have bought 7 vehicles from this dealership and mainly because of Bruce Rollins. He gives us beyond 5 star service and we would not go to any other Cadillac dealership because of him. I also appreciate th because of Bruce Rollins. He gives us beyond 5 star service and we would not go to any other Cadillac dealership because of him. I also appreciate the way Bruce makes sure than when my car is being worked on that I get a car to drive home and that Stephen and I are completely satisfied before leaving the dealership. He always lets us know what is going on with the new vehicles that are coming in so that we know what we want to look at before getting there. More

I can't say enough positive things about my experience with Crest Cadillac. Tony Griggs and the entire staff at Crest were so helpful. Tony had a very low pressure, but helpful approach, which I appreci with Crest Cadillac. Tony Griggs and the entire staff at Crest were so helpful. Tony had a very low pressure, but helpful approach, which I appreciated. He was very patient, yet eager to help to me find the perfect car. He made the entire process easy. He guided me through all the steps of the process with ease, patience, kindess and respect. My experience was fantastic. He was extremely knowledgeable and kind. The paperwork and financing aspect were also just as easy to navigate through, and the lady who delivered the car to me and oriented me to the car was also super helpful and friendly. I would happily recommend Tony and Crest Cadillac to anyone looking for a new car. I could not be happier with the experience and with my brand new SRX. This is the best new car buying experience I've ever had! Thank you, Crest. Thank you, Tony! Sincerely, Shelley Dunn More

Very professional yet friendly. Good follow-up from my sales rep and the young man that went over the car on delivery to make sure I knew how everything worked was awesome as well. Love the car--the opti sales rep and the young man that went over the car on delivery to make sure I knew how everything worked was awesome as well. Love the car--the options are great and glad they added blue tooth to this model More