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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,043 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,043 reviews

January 25, 2025

Excellent customer service The young man did very outstanding job I was lucky I did Got him More

by Kukaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your great feedback! We're so happy to hear that the young man who assisted you provided outstanding service. We're glad you had such a positive experience and truly appreciate your kind words!

January 24, 2025

Crest Cadillac continually exceeds my expectations. Every one I come in contact with genuinely wants to help and always has a smile on their face. More

by Tlcjack09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that we continually exceed your expectations. Our team strives to provide exceptional service, and it’s great to know that our genuine care and positive attitude make such a difference in your experience. We truly appreciate your kind words and look forward to continuing to serve you with the same high level of care.

January 24, 2025

We dropped off our new Escalade to get our emblems blacked out and our rims powder-coated black. We were provided a loaner car because the service would take a few days. When our Escalade was finished More

by DARBYLAINE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of the names we worked with.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re thrilled to hear that you’re happy with the final look of your Escalade after the emblems were blacked out and the rims were powder-coated. We always strive to provide excellent service and ensure that our customers are satisfied with their results. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

January 24, 2025

The accounts of our vehicles should have stated that I am a veteran, and the system also should automatically deduct 10% off from the tickets. The cashier was not friendly when I asked her to resubmit the ti More

by mhr16620
Recommend Dealer
Yes
Employees Worked With
Cashier
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Jan 27, 2025 -

Crest Cadillac responded

We sincerely apologize for the experience you had regarding the military discount and the interaction with our cashier. We greatly appreciate your service, and it’s important to us that all veterans receive the proper recognition and benefits. We’re sorry that the process did not go as smoothly as it should have. Please contact us directly so we can ensure your discount is applied, and we can address the issue with the cashier. Your feedback is valuable, and we’ll work to improve in this area moving forward.

January 24, 2025

Easy to schedule, great communication, great service! Easy to drop off and pick up, will be back! More

by gabby.deets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your great review! We’re so glad to hear that scheduling was easy, and that you experienced great communication and service. Making drop-off and pick-up convenient for our customers is important to us, and we’re happy to know we met your expectations. We look forward to welcoming you back for your next visit!

January 24, 2025

The service tech Logan and staff are top notch . Always on top of service experience the moment I contact dealership. More

by macmc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re glad to hear that Logan and the rest of the staff consistently provide you with top-notch service. It’s always our goal to ensure a seamless experience from the moment you contact us, and we appreciate your kind words. We look forward to continuing to serve you with the same level of care and attention in the future!

January 24, 2025

Chris was very Help full. he went above and beyond. The communication was very helpful More

by sarmadsamana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!

January 24, 2025

Service was fast, and the work was done perfectly the first time. Couldn’t ask for much better More

by Connor Bensten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your positive review! We're thrilled to hear that your service was fast and that the work was done perfectly the first time. Providing a high-quality, efficient service is always our goal, and we’re glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

Chase is absolutely the BEST service tech! He truly thinks of everything and makes it such an easy experience. More

by Lauren W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!

January 24, 2025

The work at crest is first class just like the owner, Mike and all his employees. Service is second to none. I drive a Maserati and an Aston Martin and crest service blows theirs away!!! More

by zz4.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your fantastic review! We're thrilled to hear that your experience has been first class and that our service has exceeded your expectations. It means a lot to us that you compare our service so favorably, especially given the high standards of the vehicles you drive. We truly appreciate your feedback and look forward to continuing to provide you with exceptional service!

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