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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,142 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,145 reviews

February 01, 2025

Logan is amazing! ! He got me right in and had me a rental ready to go. Service was fast, and truly the best costumer service!! More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Feb 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Logan provided you with such a seamless experience, getting you in quickly and ensuring a rental was ready for you. Providing fast service and top-notch customer care is what we strive for, and we’re glad Logan delivered. We appreciate your support and look forward to serving you again in the future!

February 01, 2025

Excellent experience. I will buy another car for my wife from Pedro. Excellent sales person to work with, and a man of his word. More

by gbiddle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Chavez-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Crest Cadillac responded

We're thrilled to hear that you had an excellent experience and that Pedro provided the level of service you deserve. Knowing that you plan to return for another vehicle for your wife means a lot to us. Pedro takes great pride in being honest and dedicated to his customers, and we’re glad he made your car-buying process so enjoyable. We look forward to assisting you again when the time comes!

February 01, 2025

Aman consistently provides top tier service. You worked with speed and efficiency to help me. More

by jameszette7
Recommend Dealer
Yes
Employees Worked With
Aman
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Feb 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Aman consistently delivers top-tier service with speed and efficiency. Providing a seamless and positive experience is what we strive for, and we're glad Aman made that happen for you. We appreciate your support and look forward to serving you again!

February 01, 2025

It was great problem with my car was resolved in a timely manner. Thank you. More

by amyescamilla1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Feb 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that your car issue was resolved quickly and to your satisfaction. If you need anything else, feel free to reach out!

February 01, 2025

Samuel was thorough throughout the process. He sought to understand our needs and ensure we had a great experience. More

by Mathlove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Crest Cadillac responded

Thank you for the wonderful 5-star review! We're so glad to hear that Samuel was able to thoroughly understand your needs and ensure you had a great experience. It's always our goal to make sure every customer feels supported, and it’s great to know that Samuel delivered on that. We truly appreciate your feedback and look forward to assisting you again in the future!

January 31, 2025

Bret was so great to work with. His knowledge, kindness and understanding stood out immediately. We are so thankful that we were able to work with such an outstanding man and appr More

by kayadamson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Bret and Chris made your car-buying experience so positive. We pride ourselves on having a knowledgeable and dedicated team, and it's wonderful to know that both Bret and Chris took great care of you. If you need any further assistance or have any questions down the road, feel free to reach out. We're here to help and look forward to serving you again!

January 31, 2025

Greg Vetrano was our service advisor and was slow to respond and not forthcoming. It was not the Cadillac luxury experience I would expect when there was a 3% fee to use my credit card. The aftermarket More

by CTSVOWNER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

January 31, 2025

Crest Collision is amazing ! They are very friendly and care about their customers . They keep you informed every step of the process for getting your car back on the road . More

by WZTCW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lincoln , was the service employee that help me and kept me informed of my vehicle
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Feb 03, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience. Keeping our customers informed and providing friendly, caring service is always our goal, and we’re happy to know we met your expectations. If you ever need anything in the future, feel free to reach out to us. We look forward to serving you again!

January 31, 2025

Service was great. Ty king took very great care of me on my first service. Thank you. More

by bblackwell71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that your first service experience was great and that Ty King took excellent care of you. We truly appreciate your business, and if you need anything else, don’t hesitate to reach out!

January 31, 2025

When I got there, there was an issue with my reservation, however, I was treated as if everything was in working. Met with my service advisor (Logan McPherson) and he got the normal maintenance services sch More

by scotttx1953
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that despite the initial reservation issue, Logan McPherson was able to assist you and make the process smooth. It's great that the maintenance and repair work were handled efficiently, and that the ride arrangement made your visit more convenient. We truly appreciate your feedback! Let us know if there’s anything else we can do for you in the future.

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