Crest Cadillac

I am so thrilled I bought my XT4 at Crest because of the amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulf amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulfilled my expectations 1000% and went over and above to make sure I was guaranteed satisfaction. He checked my car thoroughly several times to make SURE the work was done correctly and completely. He stands out as an outstanding asset to Crest and I hope you give this guy some kind of raise because frankly, you don't find quality like this often! Thank you More

Pleasant friendly helpful.We always enjoy our service Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are ready for a new car in the future More

Greg and everyone else down to the service drive personnel that help me move my golf clubs from the loaner to my car was great. personnel that help me move my golf clubs from the loaner to my car was great. More

Tim was very helpful in finding us the cars we were looking for, and aside for a very lengthy vehicle detail wait time, we were very satisfied overall looking for, and aside for a very lengthy vehicle detail wait time, we were very satisfied overall More

I made a full price offer they accepted. Then they sent me the out the door price and proceeded to add an additional $1295 fee for tinted windows which were already tinted, door guards, ($10 on Amazon) and me the out the door price and proceeded to add an additional $1295 fee for tinted windows which were already tinted, door guards, ($10 on Amazon) and nitrogen air in the tires. When I questioned this charge in an email Matthew got upset and in a huge bold font replied “all dealers do this” as if he was throwing a tantrum. He then proceeded to tell me they had to make a second key that was missing and I had to pay for it. This is another bogus excuse several other customers have complained about in other reviews. On their web site right under the price they have a link to their disclosures which states the items you would expect to pay for such as sales tax, title, license and $150 doc fee with no mention of the $1295 fee they add on for pure profit. These guys should be reported to the BBB and the Texas Attorney General for not putting this in their disclosure statement. I felt I was doing my part by agreeing to their full price without them trying to scam me out of additional money. Since then their price has dropped from $36,300 to $34,672 so their greed has come back to bite them! More

Great service, comfortable facility, all COVID-19 precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. More

The appointment process was quick and easy. My service advisor walked me through the issue and how they would repair it. World class Professional service! advisor walked me through the issue and how they would repair it. World class Professional service! More

Was a great experience. Everyone was very easy to work with. Chris Prudhomme was very helpful in our decision for a new vehicle. Joshua Gabbai handled our paperwork very proficiently with. Chris Prudhomme was very helpful in our decision for a new vehicle. Joshua Gabbai handled our paperwork very proficiently More

Gene was great as usual. Intake was quick. Service was completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might co completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might consider getting rid of the requirement. More

Gene (my service representative) was attentive and helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car ver helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car very quickly. More