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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,552 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
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6280 State Hwy 121

Frisco, TX

75034

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Showing 2,552 reviews

October 15, 2025

Service advisors are all amazing. They keep their customers informed every step of the way. Honest, down to the last possible penny. Keeping me updated on what my repairs are will More

by MGEBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Robinson, 10 stars!
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Oct 21, 2025 -

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. Your feedback about how our advisors kept you informed throughout the entire process means so much to us. We understand how important transparency is when it comes to repair costs, and we're pleased that you found our team to be straightforward about pricing down to every detail. It's wonderful to know that our commitment to providing regular updates and accurate time estimates made a difference in your experience. Your trust is truly appreciated, and we look forward to continuing to provide you with the same level of honest and thorough service in the future.

October 15, 2025

Shawn is nothing short of amazing- as always above and beyond!! He even came to my house and rescued me More

by NADIA.FAKIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team member went above and beyond to help you, even providing assistance at your home when you needed it most. This level of dedicated service truly reflects our commitment to taking exceptional care of our valued customers. Your kind words about receiving amazing service mean so much to us, and we appreciate you recognizing the extra effort made on your behalf. We look forward to continuing to serve you with the same outstanding level of care in the future.

October 15, 2025

Excellent Service Provided, Very Nice Polite Advisor, Assistant Was Very Fast Efficient And Very Helpful, Satisfactory as a Customer I am Well Taking Care On My Service Vehicle Needs. Good To Know My Veh More

by Lillian Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you! Arman naemi, Schuyler Crouch
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Oct 20, 2025 -

Crest Cadillac responded

We are thrilled to hear about your outstanding experience with our service team. Your satisfaction with the efficient and helpful assistance you received truly means a lot to us. We understand how important it is to have your vehicle needs handled with care and expertise, and we're delighted that you felt well taken care of throughout your visit. The excellent communication and smooth scheduling process you experienced reflects our commitment to making service appointments as convenient as possible for our customers. We greatly appreciate you taking the time to share your positive experience, and we look forward to continuing to provide you with the same level of professional service.

October 14, 2025

I always receive excellent service at Crest Cadillac. Everyone is friendly and helpful in the service department. More

by Jenag96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that you consistently receive outstanding service when you visit us. Your kind words about our service department team mean so much to us. We take great pride in ensuring every interaction is both welcoming and helpful. Your loyalty and trust truly make our day, and we look forward to continuing to provide you with the exceptional care you deserve.

October 14, 2025

The service is always excellent, and my service advisor is outstanding And I love the free detailing they do on the car no matter how small the service is. More

by THEPETEFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian oldham
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Oct 17, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your consistently positive experiences with us. Your recognition of our team's commitment to providing outstanding service means everything to us. We take great pride in ensuring every visit exceeds your expectations, and we're delighted that you appreciate the complimentary detailing service we provide with every appointment, regardless of the work being performed. Your loyalty and trust truly make a difference, and we look forward to continuing to serve you with the same level of excellence you've come to expect.

October 14, 2025

Took a long time but thay fixed it and keep me informed of what was going on. More

by RCAMERON223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2025 -

Crest Cadillac responded

We sincerely value your patience and understanding throughout the service process. It's wonderful to hear that we were able to resolve the issue for you and that our team kept you well-informed during the repair. We understand that lengthy service times can be frustrating, and we appreciate your trust in allowing us to complete the work properly. Your feedback helps us continue to improve our communication and service quality. Thank you for choosing us for your automotive needs.

October 14, 2025

I have been with Crest since 2018 and have purchased two Cadillacs and planning on a third. Monica in service is top notch and working with her is effortless. She is one of the reasons that I will keep comi More

by alfonso.myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica in Service
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Oct 17, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! Your loyalty since 2018 and trust in choosing us for two Cadillacs with plans for a third truly means everything to us. We understand how important it is to have someone you can rely on for service, and we're thrilled that Monica has made your experience so seamless. You're absolutely right that building lasting relationships with our service team makes all the difference in your ownership journey. We're honored to have earned your continued confidence and look forward to serving you for many years to come.

October 14, 2025

The folks at Crest Cadillac are always friendly and helpful. They make you feel like family. Arman my service manager is the very best! The Entire team is always friendly and helpful. And the alto serv More

by Larry Morth Dallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2025 -

Crest Cadillac responded

We are ecstatic to hear about your wonderful experience with our team. Your feedback about feeling like family truly warms our hearts, as creating that welcoming atmosphere is something we strive for every day. We are thrilled that our service team has consistently provided you with friendly and helpful assistance. It means the world to us when customers recognize the dedication our entire team puts into delivering exceptional service. Thank you for taking the time to share your positive experience - customers like you make what we do so rewarding.

October 14, 2025

very comfortable very comfortable and Logan is very loyal and help customer what is needed More

by aintwrite77
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 17, 2025 -

Crest Cadillac responded

Thank you for your review and for sharing your wonderful experience with us. We are delighted to hear that you found your visit so comfortable and that our team member provided you with the loyal service and assistance you needed. Your feedback means a great deal to us, and we truly appreciate you taking the time to recognize the dedication our staff shows in helping customers. We look forward to continuing to provide you with the same excellent service in the future.

October 14, 2025

Very professional Very professional and ease of service very upfront and nice Informative and easy work with attentive More

by E
Recommend Dealer
Yes
Employees Worked With
Shawn
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Oct 17, 2025 -

Crest Cadillac responded

We are delighted to hear about your positive experience with our team. Your feedback about the professional service and straightforward approach means a great deal to us at Crest Cadillac. We are pleased that you found our staff informative and attentive throughout your visit, and that the entire process felt smooth and comfortable for you. We strive to provide transparent and helpful service to every customer, and it is wonderful to know that we met your expectations. Thank you for taking the time to share your experience with us.

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