Crest Cadillac

Thanks for asking me it was the best ever I'm always happy to come in thanks again for the best ever experienced can't wait to come back happy to come in thanks again for the best ever experienced can't wait to come back More

Monica was excellent with communication and kept me informed with the process daily. I will always use Monica as my service adviser in the future informed with the process daily. I will always use Monica as my service adviser in the future More

Drew Wooley was my service advisor and he provided me with excellent service. I'm very happy with the outstanding service I received and I look forward to doing future business with Crest Cadillac. Than with excellent service. I'm very happy with the outstanding service I received and I look forward to doing future business with Crest Cadillac. Thank-you. More

Greatness just polite and great At the service desk at Greatness just polite and great At the service desk at kept me update throughout my short wait I will recommend everyone to visit this experienc Greatness just polite and great At the service desk at kept me update throughout my short wait I will recommend everyone to visit this experience and new More

Awesome experience!! Chris the greatest!Caleb Thank you. Awesome experience!! Chris the greatest! Caleb Thank you. Carla the Best CS ever. Max loved the doggie Park. Omar thank you for training Love Love C Awesome experience!! Chris the greatest! Caleb Thank you. Carla the Best CS ever. Max loved the doggie Park. Omar thank you for training Love Love Crest. More

Crest Cadillac services are 5star. Excellent! People friendly and very pleasing from my arrival to my departure. Yes I would highly recommend your business to others. friendly and very pleasing from my arrival to my departure. Yes I would highly recommend your business to others. More

Excellent experience. Jordan was awesome! He made me feel comfortable, great personality and very professional. We walked in the door close to closing time making the guys stay several hours late. It started comfortable, great personality and very professional. We walked in the door close to closing time making the guys stay several hours late. It started hailing and the guys ran out and even moved my friends car for her. I’ll never use anyone else to buy another car from. I am so in love with my new car! Smoothest transaction ever. More

I love Crest Cadillac!! Their service is excellent!!! They are super friendly and never keep you waiting. They make you feel like you are their top priority!! They are super friendly and never keep you waiting. They make you feel like you are their top priority!! More

Purchased expensive 2020 Cadillac XT4 Sport with less than 10 miles October 2020. Since FOUR days after purchase, the check engine light continues to come on. On numerous occasions, advised that it was o than 10 miles October 2020. Since FOUR days after purchase, the check engine light continues to come on. On numerous occasions, advised that it was okay to drive unless light was flashing unlike what booklet states. I feel like I bought this vehicle used with 2K+ mikes from a corner lot. Denied taking it back or switching vehicles saying it was too late, but that it was a simple fix and that they'd make me love the vehicle again. Well, guess what? Going on five months later and an abundance of back and forth trips later, it's still having the same issue with the check engine light and EVERY time it's a new excuse but the check engine light comes on again. My confidence level has depleted to zero. Every time I get behind the wheel, I don't feel safe not knowing what's causing it or if I will make it from point A to B. Referred to GMC Customer Care after Cadillac. Broken promises over and over again. It’s all frustrating! Their process of “fixing” back to back issues has prolonged getting into another new vehicle. It is unfair, but 100 % of monthly payments are still expected. Several assurances given but light continues to come right back on after so many miles driven. The inability to fix, even with engineer support, is stressing me. If vehicle is easy fix, why do you have it so much? Why am I going through all of this? This is my very first "disappointing" time purchasing a Cadillac. Most times the vehicle was kept so long for those "easy" fixes that I almost forgot what it looked like. I've barely driven the vehicle and tire treads are already having issues too. Matt was outgoing selling this vehicle to me but haven’t been able to help with getting me out of this lemon. Eric seems genuine in his efforts but the issue still remains. If Crest Cadillac is so confident with these major repairs like replacing a mother board and alternator on a brand new vehicle, then they should keep and drive the vehicle themselves. Use it as a loaner. This can't be the norm so why am I being treated this way. I didn't purchase a used vehicle with bad credit. Please enlighten me. I'll keep inquiring everywhere I can until I get an understanding. #UtterlyRidiculous #TotallyUnfair From the beginning, you didn't honor the price from EECU and it's been all down hill from there. Shame on you Crest Cadillac, Frisco if you don't make this right! More

It was my first time to Crest Cadillac. I was very happy with my salesman Jordan. He took the time I needed to buy a car. happy with my salesman Jordan. He took the time I needed to buy a car. More