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Crest Cadillac - Service Center

Frisco, TX

4.8
661 Reviews

661 Reviews of Crest Cadillac - Service Center

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July 01, 2025

No one greets you when you arrive and no one goes over the repairs with you when you pick up your vehicle. The salesman that sold me the car was amazing service not so good. More

by max5544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. To further discuss you concern please reach out to our Service Director James Freel at jfreel@vtaig.com.

July 01, 2025

It was a great service and Monica provided excellent service for my car over my vacation More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
July 01, 2025

Monica Toombs provides the best customer service. My service is completed quickly and my car returned in great shape! More

by Shannonbaird2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
July 01, 2025

I have always enjoyed having service here for the last three years. Shawn B. has always been so helpful with my concerns when it comes to my car/service. Highly recommend him!! More

by MLUVSB76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Drabick
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Great customer service, and great customer service rep Monica. Courtesy ride is a major benefit. Very nice overall experience. More

by TGREEN972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
June 30, 2025

The service people are friendly and helpful. They make you feel welcome and all my question's was answered. More

by RGMOSBEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Good service and Logan is excellent. I still have to take the car back because it was not finished More

by glorilu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan at the service department
June 29, 2025

i had a good experience having our cars serviced at Crest Cadillac. Chris kept us well informed on the progress of our vehicles. More

by GREENEYESBIGED0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
June 29, 2025

Logan had my car in and out in a day. Even put the missing T back on. More

by MERRIT.WEHRLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Very Professional great service I like Logan in service very much Escalade always detailed complete More

by GLEN.BAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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