Back

Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

Sort by
September 22, 2025

Excellent work by all involved and the way they handled pick up and delivery of my car More

by MPW1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Sep 22, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your positive experience with our team. Your feedback about the exceptional service from everyone involved means so much to us. We take great pride in making the vehicle pickup and delivery process as smooth and convenient as possible for our customers. Thank you for taking the time to share your experience - it truly makes our day to know we exceeded your expectations.

September 22, 2025

Great communication and the speed of service was great. Delivered the vehicle when promised and was ready for us to arrive. More

by THESCORSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're delighted to hear that our communication met your expectations and that you were pleased with how quickly we were able to serve you. It's wonderful to know that we delivered your vehicle exactly when we said we would and had everything prepared for your arrival. Your experience reflects our commitment to reliability and excellent customer service. We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again in the future.

September 21, 2025

Greg took care of my car as it was Logan’s day off. Great sevice More

by AFEMANBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Sep 22, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about the excellent service you received! It sounds like Greg provided you with outstanding care for your vehicle and ensured you were well taken care of during your visit. We truly appreciate you taking the time to share your positive experience with us. Your feedback means so much to our team, and we look forward to continuing to provide you with the same high level of service in the future.

September 20, 2025

Worked perfect on pick up and return after service . Vehicle looks better than new . Kept me updated on progress More

by hawken27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your excellent experience with our pickup and return service. It sounds like everything worked seamlessly for you, and we're thrilled that your vehicle exceeded your expectations with its renewed appearance. We take great pride in keeping our customers informed throughout the service process, so it's wonderful to know that our communication met your needs. Your positive feedback means a lot to our team, and we appreciate you taking the time to share your experience.

September 19, 2025

Great service. Monica Toombs (Service Advisor) and the guys who perform the service on my vehicle always get me in and out rather quickly. More

by JFABB68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Sep 19, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are delighted to hear that you consistently receive excellent service and that our team is able to provide you with efficient appointments. It is wonderful to know that your service advisor and our technicians take great care of your vehicle while ensuring a smooth and timely experience. Your satisfaction with the quality of service means so much to us. We truly appreciate your trust in our team and look forward to continuing to provide you with the same level of exceptional service.

September 18, 2025

I always get great service and fast turnaround. Logan always takes excellent care of us. More

by TOM_MURPHY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Sep 19, 2025 -

Crest Cadillac responded

We are ecstatic to hear about your consistently positive experiences with our service team. Your feedback about receiving excellent care and quick turnaround times means so much to us at Crest Cadillac. We truly value customers like you who take the time to share their experiences, and we're thrilled that our team member has been able to provide you with the outstanding support you deserve. Your trust in our service department is something we never take for granted, and we look forward to continuing to exceed your expectations.

September 18, 2025

Bryan Oldham did a fantastic job in completing the number of service requirement on my vehicle in a timely manner. More

by BATES41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Sep 19, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service team. It sounds like you received excellent care with all your vehicle's service needs being handled efficiently and professionally. We truly appreciate you taking the time to share your feedback about the quality work and timely completion of your service requirements. Your satisfaction means everything to us at Crest Cadillac, and we look forward to continuing to provide you with outstanding automotive care in the future.

September 18, 2025

Great Service. The service department go me in and out quickly with a loaner vehicle. Thank you More

by MJOBE2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty King
Sep 19, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service department. It's wonderful to know that we were able to get you in and out quickly while providing you with a loaner vehicle during your visit. Your satisfaction with the efficient service you received means so much to us. We truly appreciate you taking the time to share your feedback and look forward to continuing to provide you with excellent service at Crest Cadillac.

September 17, 2025

Great work Logan did great on my car very please. they fixed in no time More

by paulgeorge1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
September 17, 2025

We are very pleased with Crest Cadillac and appreciate the service & support they provide. Logan has made our experience the BEST possible each & every time! More

by ALAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Mcpherson 5 stars!!!!
1
...