Crest Cadillac - Service Center

Zero accountability. Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they hav Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they have your car in their possession. More

The communication was terrible from beginning to end. I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employee I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employees standing around talking. I finally got checked in and was told it would take two hours for an oil change and tire rotation. Seemed long for two quick and easy services. It’s a dealership so I figured that’s why it’s slow. After two hours, I heard no update. I waited by the service desks but my service person was already gone. After standing around five minutes, I finally talked to the service manager. He looked up my name and told me my car was done. Again, no one told me. I have no idea how long it was ready. He told me to pay the cashier and he would get my car. I paid the cashier and went back to the service desk. My car was not ready. After waiting a few more minutes, someone asked about my car. He went to get it. The service manager didn’t do anything like he said he would. I was there about 2.5 hours for something that should take 30 minutes to an hour. Even considering the slowness of dealerships, this was ridiculous. I’m never coming back to Crest to get my car serviced. More

Bryan Oldham always makes sure my vehicle is in top notch condition. I value that! His service is why I'll buy another car from Crest. condition. I value that! His service is why I'll buy another car from Crest. More

Crest went above and beyond my expectations. I was a little nervous when my car started to make unsettling noises. I quickly scheduled a service appointment and took my car to the shop. Upon arr I was a little nervous when my car started to make unsettling noises. I quickly scheduled a service appointment and took my car to the shop. Upon arrival I was greeted by Greg who I then explained what was going on. He assured me that the issue would be taken care of that day and it was. Thank you again Greg and the service team at Crest Cadillac. More

This is my third time visiting Crest service for minor things and Arman has been great every time! things and Arman has been great every time! More

Good , clean dealership that pays attention to details. Monica Thooms is an excellent representative and a thoughtful service advisor Monica Thooms is an excellent representative and a thoughtful service advisor More

Great customer service, I will definitely be returning to crest for any future service needs crest for any future service needs More

I was taken in on very short notice. And was done out the door less than an hour. Loved Prompt service And was done out the door less than an hour. Loved Prompt service More

Logan at crest Cadillac always takes care of things when I bring it in for service I bring it in for service More