Back

Crest Cadillac - Service Center

Frisco, TX

2.6
197 Reviews

197 Reviews of Crest Cadillac - Service Center

Sort by
July 04, 2021

They always strive to make you happy. Service fast and efficient. Body shop communicates well and works with your insurance company. It’s always nice to get a car wash too!!! More

by dwshelties
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in the body shop is great!
Jul 06, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 20, 2021

I’m from out of state, they got my car out in the same day (Saturday) to get me on the road! Very Much Appreciated More

by lori_58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Upton
Jun 21, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 19, 2021

VERY PLEASANT SERVICE...ACCURATE ATTENTION TO DETAIL...MY SERVICE REP WAS EXCELLENT...VERY DETAILED WITH INFORMATION PROVIDED AND SHE WAS VERY THOROUGH WITH RESEARCHING WARRANTY More

by KEILIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MONICA
Jun 21, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

June 18, 2021

I went for 2 vehicle recalls. Service agent answered all questions. I had a short wait until complete and was on my way. Was not a problem More

by Mliki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Crest Cadillac responded

Thank you for your positive review!

June 18, 2021

Very friendly . Nice people to work with . Have been going there for years and Gene has always been my service advisor. Can’t say enough good things about him. More

by rwoinet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Jun 21, 2021 -

Crest Cadillac responded

Thank you for your positive review!

June 15, 2021

Gene Reeves always helps us with our service on our cadillacs. He is the reason we always buy cadillacs at Crest, and continue getting service there. I am so pleased that Gene is our service representa More

by mrslsc65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Jun 16, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 14, 2021

Logan McPherson is a the best Service Manager. He is very attentive to details, takes an active role in communicating with me, and makes sure my issues and needs are addressed. He makes the experience More

by David H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Jun 15, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 14, 2021

Check engine light came on car so I called Shawn Barron to schedule appointment. He got me a loaner and fixed the problem in a couple days. More

by bobby_weilbacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Jun 15, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 14, 2021

Good service, nice people. The only issue I might have is that I purchased tires from these nice folks less than two years ago and a little disappointed that I have had to pay for tire rotation last coupl More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves , Daniel Durbin, Hussain Jafri
Jun 15, 2021 -

Crest Cadillac responded

Thank you for your feedback, from all of us here at Crest Cadillac!

June 06, 2021

We had a great experience buying our 2021 Escalade. We got everything we asked for to seal the deal. David and Gusten were very helpful. More

by ingridhirasing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thompson
Jun 08, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

2
...