Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
519 Reviews
Call Service Center (469) 919-5551

519 Reviews of Crest Cadillac - Service Center

Sort by
March 12, 2025

Shawn Barron is an outstanding service representative. He is reason I continue to use Crest. More

by JWWROTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Mar 13, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Shawn Barron has provided you with outstanding service. We truly value your continued trust in Crest, and we'll be sure to pass along your kind words to Shawn. We look forward to serving you again in the future!

March 12, 2025

Service personnel was polite, courteous, and knowledgeable. Work performed seems to be very good and on a timely basis. When checking out was informed use of credit card for payment would necess More

by JDCAVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GREG (
Report | Print
Mar 13, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that our service personnel were polite, courteous, and knowledgeable, and that the work was done in a timely manner. We also appreciate your comments about the credit card fee, and we apologize for not informing you about it earlier. We understand how that could be frustrating and will work on making this more clear to our customers upfront. Your experience is important to us, and we hope to provide an even better experience next time.

March 11, 2025

Bryan was great in getting me a loan car in my time of need, and keeping me up to date on its progress through the shop. Couldn’t ask for better service! More

by Sammy Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kluber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan (Service Manager)
Report | Print
Mar 12, 2025 -

Crest Cadillac responded

Thank you for your great review! We're so glad to hear that Bryan was able to assist you with a loan car and kept you informed throughout the process. Providing excellent service and keeping you updated is our priority, and we're happy we could meet your expectations. If you need anything else, feel free to reach out!

March 11, 2025

Always great service at the best Cadillac dealership in North Texas! Fast, trustworthy and reliable! More

by LDEMARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan MacPhereson
Report | Print
Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you consistently receive great service with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 11, 2025

The customer service and support was good service during my appointment on Saturday. Thank you More

by NATALIEVACIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Report | Print
Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words about our customer service during your appointment on Saturday. We appreciate your feedback and are glad to hear that you had a positive experience with us.

March 11, 2025

Logan McPhearson in the service department is wonderful! He makes every visit easy. He is professional and always promptly addresses any issues or concerns. He takes the time to explain any work needed an More

by rosa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhearson in the service department 5 star service.
Report | Print
Mar 12, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experiences with Logan. He truly embodies our commitment to excellent service, and we appreciate you taking the time to share your thoughts. Looking forward to seeing you again soon!

March 10, 2025

Logan McPhearson my technician was awesome. He always takes great care of me and my Cadillac. More

by PHAMRA0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPhearson
Report | Print
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re so glad to hear that Logan McPhearson always takes great care of you and your Cadillac. We truly appreciate your trust and look forward to continuing to provide excellent service for you!

March 10, 2025

Pleased with my service and service advisor. Have been a Crestcustomer for 18 years and have always been pleased with the service my car receives. More

by mpishko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Report | Print
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your loyal support and kind words! We're so glad to hear that you've been consistently pleased with the service over the years. We truly value your trust as a Crest customer for the past 18 years and look forward to continuing to provide excellent service for you and your car!

March 09, 2025

Great service at this dealership and make sure you are up to date on all services that are needed for your vehicle More

by CRYSTALWOODS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan sales advisor
Report | Print
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your kind review! We're so glad to hear you had a great experience with our service team. We always aim to keep our customers informed and ensure their vehicles stay in top condition. If you ever need anything else, we're here to help!

March 09, 2025

Great roadside service and in and out quickly. Fair pricing and great service! Will keep coming back More

by gabby.deets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your great review! We're thrilled to hear that you had a quick and efficient roadside service experience with us. We appreciate your feedback on our fair pricing and excellent service. We look forward to continuing to serve you in the future!

1
...
16
17
18
...
52