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Crest Cadillac - Service Center

Frisco, TX

4.8
520 Reviews

520 Reviews of Crest Cadillac - Service Center

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March 09, 2025

Great roadside service and in and out quickly. Fair pricing and great service! Will keep coming back More

by gabby.deets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your great review! We're thrilled to hear that you had a quick and efficient roadside service experience with us. We appreciate your feedback on our fair pricing and excellent service. We look forward to continuing to serve you in the future!

March 09, 2025

Great service work as always, thank you Bryan and rest of the team at Crest! More

by CLOAIZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that you continue to receive great service from Bryan and the rest of the team at Crest. We truly appreciate your loyalty and look forward to assisting you again in the future!

March 09, 2025

The team is always helpful and works around our needs. Have never had an issue they did not resolve More

by CHARLIE82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are glad to hear that our team has been helpful and has effectively resolved your needs. Your satisfaction is our priority, and we appreciate your trust in us.

March 08, 2025

Very professional, Mr. Bryan Oldham, who has been my service advisor for about 20 years starting before there was a Crest Cadillac, and even though it was his day-off, kept More

by ROBERTPANNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your thoughtful and detailed review! We're so glad to hear that Bryan Oldham and Monica Toombs provided you with professional and attentive service throughout your visit. It's clear that their commitment to your satisfaction made a positive impact, and we truly appreciate your long-standing relationship with us. We also appreciate your feedback regarding the finance department. We understand your concerns about the credit card charge, and your suggestion will be taken seriously as we continually evaluate ways to improve our customer experience. We want to ensure that our practices align with the high standards we strive to maintain. Thank you again for sharing your thoughts, and we look forward to continuing to serve you in the future.

March 08, 2025

This is s great dealership. The service department is outstanding. They are always quick and extremely courteous. Logan my service advisor is so accommodating. Even when I h More

by raflatooni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars for Logan in service department.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience at our dealership and that our service department met your expectations. Logan is indeed a valuable member of our team, and we appreciate your recognition of his accommodating nature and communication. We look forward to serving you again in the future!

March 08, 2025

Easy to drop off and pick up. Ride share service (Alto) is always pleasant and convenient. More

by DEB_DALLASX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our drop-off and pick-up process. We are glad to hear that you find our ride share service with Alto pleasant and convenient. Your satisfaction is our priority, and we look forward to serving you again soon.

March 08, 2025

Chase Ibbara service advised was very helpful and very communicative definitely will go back to get my service done for more More

by SY8KAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase ibbara
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're so glad to hear that Chase Ibbara provided you with helpful and communicative service. We truly appreciate your feedback and look forward to assisting you with all your future service needs!

March 07, 2025

All was good. Addressed all issues with my car. Wish they would drop the credit card 3% fee. More

by Dawnolson001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that all issues with your car were addressed. We appreciate your suggestion regarding the credit card fee and will take it into consideration as we strive to improve our services.

March 07, 2025

Crest has Very professional service and always puts the customer first. I love the follow up afterwards More

by pamschelldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vertrano
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our professional service and commitment to putting customers first. We are glad to hear that you appreciate our follow-up efforts and look forward to serving you again in the future.

March 07, 2025

I feel very comfortable with you , you did a great job. I really appreciate the work and help I received from Monica, she is amazing, thanks for everything. More

by Jmilenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mónica
Mar 10, 2025 -

Crest Cadillac responded

We are thrilled to hear that you feel very comfortable with us and appreciate the great job Monica did. Your kind words about her amazing work mean a lot to us. Thank you for your feedback!

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