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Crest Cadillac - Service Center

Frisco, TX

4.8
524 Reviews
Call Service Center (469) 919-5551

524 Reviews of Crest Cadillac - Service Center

Sort by
February 27, 2025

Logan is always willing to help and resolve issues. He’s very professional, knowledgeable and friendly. More

by lmg09013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Feb 28, 2025 -

Crest Cadillac responded

Thanks for the fantastic review, Logan! We’re thrilled to hear about your positive experience. Our team is dedicated to providing top-notch support, and it’s great to know that Logan made a difference. We appreciate your feedback and look forward to continuing to serve you!

February 27, 2025

Logan was very help and addressing any issues. He also kept me looped in throughout the process. More

by BRIENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan (service dept)
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Feb 28, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with Logan! Keeping our clients informed and supported is a priority for us. Thank you for taking the time to share your feedback!

February 26, 2025

Awesome experience. Communication was great. Chase was great to work with. Will ask for him every time. More

by LEAHYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service
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Feb 27, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We’re happy to hear that you had a positive experience with our friendly and competent staff, and we’re glad you appreciated the courtesy rides. We understand that repair costs can be a concern, and we’re always working to provide the best service at competitive prices. We look forward to serving you again!

February 26, 2025

Arman in service was a pleasure to work with. He is a superstar!!! Thanks again. More

by JAMESFIELDSX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman in service
Report | Print
Feb 27, 2025 -

Crest Cadillac responded

James, we’re thrilled to hear about your positive experience with Arman! Our team strives to provide exceptional service, and it’s great to know he made a lasting impression. Thanks for taking the time to share your feedback!

February 25, 2025

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service, More

by joejulie31203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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Feb 25, 2025 -

joejulie31203 responded

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service,

Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team provided you with a professional, knowledgeable, and empathetic experience. We always strive to keep our customers informed and provide the best service possible. We appreciate your trust in us and look forward to serving you again!

February 25, 2025

My advisor was personable, knowledgeable and understood all that I needed. Shared with me what they’d be doing. More

by CARTER956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan and Karen
Report | Print
Feb 26, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're thrilled to hear that your advisor was able to provide the personable and knowledgeable service you needed and kept you informed throughout the process. We truly appreciate your trust in us and look forward to assisting you again!

February 25, 2025

I received prompt service and updates on work from Armand Narmi, my service manager. Armand Narmi has always responded promptly to my texts regarding service questions and service. He treats with respect and More

by CHGHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Narmi
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Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re so glad to hear that Armand Narmi consistently provides prompt service and keeps you updated throughout the process. It's great to know that he has earned your trust and treats you like part of the Crest family. We’re happy that Armand has been there for your family’s transportation needs, and we truly appreciate your continued loyalty. We look forward to assisting you and your family again in the future!

February 23, 2025

3% penalty for credit card use is unacceptable. I will not use Crest for service. More

by PHILLIPJTANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arman
Report | Print
Feb 24, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concern.

February 23, 2025

Grate service and vehicle was ready as promised and the service provider was great and went over the details of work provided when I called More

by whitf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your vehicle was ready as promised and that our service provider took the time to thoroughly go over the details of the work performed. We strive to provide excellent service and appreciate you sharing your positive experience!

February 22, 2025

Service rep assistant was very helpful. My service representative Arman was stellar; assured, the best. More

by DEBRA46
Recommend Dealer
Yes
Employees Worked With
Arman Naemi- 5 Stars
Report | Print
Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Arman and our service assistant provided you with exceptional service. We take pride in having a team that genuinely cares about our customers' needs. Your feedback means a lot, and we look forward to assisting you again in the future!

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