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Crest Cadillac - Service Center

Frisco, TX

4.7
769 Reviews
Call Service Center (469) 919-5551

769 Reviews of Crest Cadillac - Service Center

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May 26, 2025

My transition went out on my 2024 XT5. I called Logan at Crest and he had a tow truck come and pick up my SUV. 2 days let me know the status and sent the shuttle to take me to the service More

by CHERYL_SETSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mcpherson
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May 28, 2025 -

Crest Cadillac responded

Thank you, Cheryl, for your wonderful feedback! We are thrilled to hear that your experience with us was positive and that Logan was able to assist you efficiently during your transition. Our team is dedicated to providing excellent service, and it’s great to know that you were well taken care of throughout the process. We appreciate your trust in us and are delighted to have your XT5 back with you. We look forward to seeing you again next time!

May 26, 2025

Service was good as always. Pickup and delivery was on time. Thanks again Greg Vetrano. More

by HGCONSULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and that the pickup and delivery met your expectations. We appreciate your continued support and look forward to serving you again in the future.

May 23, 2025

Logan and The Team were true Professionals from start to finish. I would reccommend.They are the best. More

by callow1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Logan and the team. Our commitment to professionalism and excellence is at the heart of what we do, and it's rewarding to know that it made a difference for you. We appreciate your recommendation and look forward to serving you again in the future.

May 22, 2025

Crest Cadillac is always clean and comfortable. Stress free environment. Logan provides excellent customer service More

by danaburns23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan.
Report | Print
May 27, 2025 -

Crest Cadillac responded

Thank you, Dana, for your wonderful feedback! We are delighted to hear that you have consistently found our location to have a clean and comfortable environment. Our team, especially Logan, is dedicated to providing excellent customer service, and it’s great to know that this has made a positive impression on you. We appreciate your support and look forward to welcoming you back soon!

May 19, 2025

I have had nothing but excellent customer service with Crest Cadillac service and sales department. More

by SJ8511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with both our service and sales departments. Our team is dedicated to providing the best possible experience for our customers, and it's rewarding to know that our efforts are appreciated. We look forward to serving you again!

May 18, 2025

The service department is wonderful to work with and makes service stress free. They listen to my concerns and get everything fixed! More

by WHITENI21645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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May 19, 2025 -

Crest Cadillac responded

Hi Whiteni, thank you for your kind words! We are thrilled to hear that you had such a positive experience with our service department. Our team is dedicated to providing stress-free service and ensuring that all your concerns are addressed. It’s wonderful to know that we were able to meet your expectations. We look forward to serving you again!

May 18, 2025

Mandy was great in sales, but they either forgot or were unwilling to preform the recall work my car needed which they were not supposed to sell it until it was done per GMs own bulletin. A day after the sa More

by rgfb62
Recommend Dealer
No
Employees Worked With
Joshua Gabbai, Amanda Johnson
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May 18, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

May 18, 2025

Always so professional and do a great job they always treat you like family and keep you informed More

by BOBZILLA76137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will toombs , Monica Toombs
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May 19, 2025 -

Crest Cadillac responded

Thank you, Bob, for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you feel treated like family. Our team is dedicated to providing professional service and keeping our customers informed every step of the way. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.

May 16, 2025

Appt went well from making the appointment to picking up car. Greg and Nia really did an excellent job. More

by langlej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vitrano and Nia in payment.
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May 19, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that your experience from making the appointment to picking up your car went smoothly. Greg and Nia are indeed valuable members of our team, and we appreciate you recognizing their excellent service. We look forward to serving you again!

May 16, 2025

Great place to have your car serviced, they want their customers to be treated like they are part of the family. More

by Tommy T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
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May 19, 2025 -

Crest Cadillac responded

Thank you, Tommy, for your wonderful feedback! We are thrilled to hear that you feel like part of our family when you visit us for service. Our team is dedicated to providing exceptional service, and it’s rewarding to know that our efforts are appreciated. We look forward to welcoming you back soon!

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