Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
525 Reviews
Call Service Center (469) 919-5551

525 Reviews of Crest Cadillac - Service Center

Sort by
February 10, 2025

Great customer service and easy scheduling online! TY did a great job and kept us to date on the our vehicle More

by SSAAVEDRA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TY king
Report | Print
Feb 11, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experience was smooth and that TY provided excellent service. Keeping our customers informed is important to us, and we're glad to know that you were well taken care of. We look forward to assisting you again in the future!

February 10, 2025

Logan gave me very caring service and responded to all needs in a timely manner. More

by HLKADLEC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Feb 11, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re happy to hear that Logan took great care of you and addressed all of your needs promptly. We truly appreciate your feedback and look forward to serving you again in the future.

February 09, 2025

After several trips of mishaps in repairing my engine, I was finally able to get my car back in the condition it was in after the needed repairs. It took some steps in communicating my dissatisfaction with More

by PRIETA1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

We sincerely appreciate your patience throughout the process, and we're glad we were able to make things right for you. Your feedback is invaluable, and it's great to know that the management and service department were able to fulfill your needs. Thank you for trusting us with your vehicle!

February 08, 2025

They ran a full diagnostic on the car and determined that the software needed updating. That is all and it took less than and hour More

by jcgotg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the diagnostic process was quick and that the issue was resolved efficiently with a software update. If you ever need further assistance, feel free to reach out!

February 08, 2025

I love Crest Cadillac's service department. Brian Oldham always takes care of my needs. I never worry about if the job is going to be completed correctly. The mechanics do an awesome job, an More

by SLCSatisified
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Brian, James, and the team consistently provide you with excellent service. It’s wonderful to know you feel confident in the work done on your car and that we’re able to keep you informed every step of the way. We truly appreciate your loyalty and look forward to continuing to serve you!

February 08, 2025

Great job, as usual! I can always count on Crest to take care of my vehicle. More

by CHRISBRINTNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your continued trust! We’re thrilled to hear that you can always count on us for excellent service. We look forward to keeping your vehicle in top shape!

February 08, 2025

Timely service. They fix it right the first time. Longtime customer, always satisfied with our Cadillacs. More

by TREASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for being a loyal customer! We’re glad to hear that you’ve always been satisfied with the service and quality of your Cadillacs. We look forward to continuing to provide you with top-notch service for years to come!

February 08, 2025

Monica is a good service advisor. I appreciate the ride home. When I stay for a service the lounge area is comfortable. More

by BobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re glad to hear that Monica took great care of you, and that you enjoyed the comfortable lounge area. We look forward to serving you again soon!

February 08, 2025

Very pleased with the service and quality of service. Brian is very knowledgeable and helpful. More

by EGGAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that you were pleased with the service and the quality of work provided. Brian is indeed an asset to our team, and we're glad he could assist you with his expertise. We look forward to serving you again in the future!

February 07, 2025

Gregg is the best Always takes care of me I’ve been a crest customer for 15 years More

by STEFANI.WEBSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg and Logan are AMAZING
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your loyalty and kind words! We're thrilled to hear that Gregg has consistently taken great care of you over the years. We truly appreciate you being a valued customer for 15 years and look forward to continuing to provide excellent service for many more to come!

1
...
24
25
26
...
53