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Crest Cadillac - Service Center

Frisco, TX

4.7
731 Reviews

731 Reviews of Crest Cadillac - Service Center

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July 31, 2025

Crest Cadillac has always gone above and beyond any time I’ve been there. Logan is a rock star and even answers my texts on his days off and while on vacation! You can’t get that kind of customer service an More

by VRREALTYLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan and Arman get ⭐️⭐️⭐️⭐️⭐️ as well
July 30, 2025

Top-Notch Service Department! I recently brought my vehicle into the service department at Crest Cadillac , and I couldn’t be more impressed. From the moment I arrived, the sta More

by Shelly_Flood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
July 29, 2025

Car was in service for 5 days for a new tire and alignment, unacceptably long More

by STEVEWILLIAMSCPA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

July 27, 2025

Only Concerned about 3% Credit Card Charges. Most of the service centers don’t charge for credit cards More

by JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naemi
July 27, 2025

The service dept is spectacular. Greg V knows his clients and does a great job. More

by GSHIMKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg V
July 26, 2025

Had a great experience and everything was handled in a timely and wonderful manner. Super great service advisor that kept me informed all the way through. Probably the best service advisor I’ve ever dealt More

by GRIFFINFARMS2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty King
July 25, 2025

Crest Cadillac always provides the absolute best service. From dealing with the service department to sales. Arman and Omar always take great care of me. Since meeting Schuyler from day one, he has always ta More

by andrewcortes79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman Naemi
July 25, 2025

Crest is a great dealership. I have bought many cars there and have always been satisfiied with the service. More

by DLOSAWYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, service rep
July 24, 2025

Monica was professional, knowledgeable, and genuinely attentive. They kept me informed throughout the process, explained everything clearly, and made sure my car was taken care of with precision and care More

by ASPOILED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Toombs
July 23, 2025

The service professionals at Crest make the process so very easy. Thanks Monica Happy Client More

by Kenadams0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.