Crest Cadillac - Service Center

The service began terribly but ended well. All in all, I will say satisfactory. Thanks All in all, I will say satisfactory. Thanks More

Dealership is Very Comfortable and convenient, I always go to Ty he gets me in & out with no issues go to Ty he gets me in & out with no issues More

Provided prompt service. Provided courteous service. Provided a much needed courtesy vehicle. Logan is outstanding. Provided courteous service. Provided a much needed courtesy vehicle. Logan is outstanding. More

Monica and team always do a great job. They have set a bar that makes it difficult for any other service department to achieve. They have set a bar that makes it difficult for any other service department to achieve. More

Logan McPherson is great and I always appreciate and trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are excepti trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are exceptional. More

On April 23rd I took our 2024 Lyriq to Crest for its first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diag first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diagnostic issues". I responded that I knew that from the Cadillac app, and asked “don’t you rotate / balance tires, check fluids, etc.?” Greg replied "maybe at 12-15K miles", but that wouldn't be included in the complimentary first service. I drove away. I was subsequently called by a manager, who set up an appointment to perform the other initial service items, including tire rotation. When I arrived for the appointment, Greg asked "what brings you in today?", to which I asked, "don't you have the appointment items to be performed?". My wife and I chose to purchase the Lyriq from Crest. Based on our experiences with Crest's service, we will take the Lyriq to another Cadillac dealer for service and will not recommend Crest to anyone. We love the Lyriq, but service after the sale requires the dealer to have a service mentality, which we don't believe Crest has. My wife and I called Crest to ask about a service not performed related to a dent claim. During the call with Greg, I asked if he would transfer the call to the service manager, to which he replied, "you're speaking with him". We knew that was untrue or at least knew that the person who called to set the second appointment represented he was the manager, which was definitely not Greg. More

Logan is great. He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you More

It was a good experience at Crest Cadillac and I will go back fir service. back fir service. More

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. reviewing recommended preventative maintenance services. More

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can yo .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can you get. Gotta find another dealer with competent technicians and time management insight!!! More