Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
780 Reviews of Crest Cadillac - Service Center
Sort by
August 28, 2025
My service was friendly, efficient, and effective. That is all a busy person can ask for these days. Crest Cadillac has exclusively served my Cadillac for 12 years. That is all a busy person can ask for these days. Crest Cadillac has exclusively served my Cadillac for 12 years. More
by creneeo
Verified CustomerEmployees Worked With
Arman
August 28, 2025
Service department always does an excellent job and Logan is very responsive to our needs is very responsive to our needs More
by johnfretz
August 28, 2025
I’m very disappointed with the level of service here. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. Having recently moved to this area, I had hoped for a seamless experience, but I find myself considering going back to Sewell. The difference in customer service and relationship management is night and day; unfortunately, this location feels years behind. More
by IQ_2025
Employees Worked With
August 28, 2025
Very responsive. Great service and friendly people. I always feel like I am a priority when I go in. Great service and friendly people. I always feel like I am a priority when I go in. More
by KMOSLEY16
August 28, 2025
Great experience! Professional service and would recommend it. Could always make the purchase process faster but overall it was very good. Sales individual was very pa Professional service and would recommend it. Could always make the purchase process faster but overall it was very good. Sales individual was very patient on allowing us to drive many cars we were interested in and not in high pressure situations! The experience was almost enjoyable! lol recommend this dealership and there was no funny business with the financing either! A+ More
by ahuts
August 27, 2025
This dealer is definitely one of the finer Cadillac dealerships in the area. The service department is well organized and has that upmarket professional vibe expected in luxury dealerships. Ty King, th dealerships in the area. The service department is well organized and has that upmarket professional vibe expected in luxury dealerships. Ty King, the representative I've worked with, is courteous, professional and responsive and has been supporting me enthusistically. More
by jfriswel
Employees Worked With
Ty KIng
August 27, 2025
Logan is the best service advisor. He always going above and beyond.Efficient, good communication and always trying to find a best solution for the customer. He always going above and beyond.Efficient, good communication and always trying to find a best solution for the customer. More
by Ramon Suarez
Employees Worked With
Logan
August 27, 2025
This is an outstanding dealership with hardworking, customer-focused people. During our recent visit to the service department, we had an excellent experience. Our contact, Logan, was exceptional — fro customer-focused people. During our recent visit to the service department, we had an excellent experience. Our contact, Logan, was exceptional — from scheduling to understanding the issue and ensuring everything was resolved promptly. We've always had great experiences with Crest dealerships, and Crest Cadillac was no exception. Thank you, Logan, for your outstanding support — we truly appreciate it. More
by YEV.S.SAIDACHEV
August 27, 2025
Arman was awesome and it was because of his great service skills that made this last visit a great experience! skills that made this last visit a great experience! More
by TALECIA1
Employees Worked With
