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Crest Cadillac - Service Center

Frisco, TX

4.8
595 Reviews
Call Service Center (469) 919-5551

595 Reviews of Crest Cadillac - Service Center

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January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

January 23, 2025

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vertano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

January 23, 2025

Brian Oldham is an amazing service advisor. He is knowledgeable and cordial. The work was done correctly and promptly. More

by SYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Oldham is my service advisor
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Brian provided such exceptional service. His knowledge and professionalism are a great asset to our team, and we’re glad your vehicle’s work was completed correctly and promptly. We appreciate your kind words and look forward to assisting you again!

January 23, 2025

Service experience at Crest is a positive experience. The staff is professional, communicates thoroughly on all issues and does a great job getting you on your way. Could not be more pleased. More

by RICHARD_FORCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re delighted to hear that your service experience was so positive. It’s great to know our staff’s professionalism and clear communication made a difference and that we were able to get you back on the road efficiently. Your satisfaction means a lot to us, and we look forward to serving you again!

January 23, 2025

This is our first Cadillac and I want to give a big THANKS to Crest Cadillac for making the whole process streamlined and simple. From the arrival, to test drive to purchasing and out the door. The who More

by Lucas McManus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica also in Service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that your first Cadillac purchase experience was so smooth and enjoyable. It’s our goal to make every step of the process as seamless as possible, and we’re excited that we could meet your expectations. We’re honored to have earned your trust, and we look forward to serving you as a Cadillac owner for years to come!

January 23, 2025

Bryan was very professional and informative and helpful. making a reservation was a breeze. Loved the speed of the process to drop the car off. More

by RAYBOZORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to hear that Bryan provided professional, informative, and helpful service. It’s great to know that making a reservation was simple and that the drop-off process was quick and efficient. We’re always here to make your experience as seamless as possible, and we appreciate your kind words!

January 23, 2025

Completely satisfied with the service and the timeliness of completion is the service of my car. More

by tridib.tennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica from service
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear that you were completely satisfied with the service and the timely completion of your car’s maintenance. Providing efficient and high-quality service is always our goal. We look forward to serving you again in the future!

January 23, 2025

Great service and follow up. I appreciate the status updates and the professionalism that the service team provided More

by dowjed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review! We’re delighted to hear that you appreciated the service and follow-up from our team. Keeping you informed with status updates and maintaining professionalism are top priorities for us, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future!

January 23, 2025

Crest Cadillac has been good in providing excellent service and products that have my vehicle running smoothly and efficient. More

by WILLIEY365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review! We’re so glad to hear that you’ve had a positive experience and that our service and products have kept your vehicle running smoothly and efficiently. Your satisfaction is our priority, and we look forward to continuing to meet your needs!

January 23, 2025

great service department and great staff. Logan cares about his customers and is highly recommended More

by TONY@S1GLOBAL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service department and staff. It's wonderful to know that Logan’s dedication to his customers made a lasting impression. Your recommendation means a lot, and we’re here whenever you need us!

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