Crest Cadillac - Service Center

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. reviewing recommended preventative maintenance services. More

Our Escalade broke down in the middle of the interstate while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle to help, I called the closest tow truck company to get the vehicle and my wife out of harms way. Tow truck picked up the Cadillac and was going to bring it to our house then figure out what to do after that, we called Logan at Crest and let him know what’s going on and asked if we just need to have the tow company bring the car to the dealership. Got the vehicle there they provided a loaner and everything was going smooth and not to much of an inconvenience. 2 months later our car was ready to be picked up but we were being charged $750 for the tow and tolls. We only had a tow bill and tolls because the cart broke down. I didn’t think paying anything out of pocket was reasonable, not to mention the repaired Escalade seemed to be idling erratic and the motor didn’t seem to run like it did before. I called and left messages to discuss and never received a call back. The sales side a the dealership were good and the service started out good, due to having to pay for something that I didn’t feel reasonable is why I wouldn’t shop at crest again. More

I really appreciate the immediate response and great service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provide service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provided excellent customer service More

Chase Ybarra is fantastic! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! More

Logan is a great service guy and we appreciate him! Logan was able to get our car fixed withing 24 hours. Logan was able to get our car fixed withing 24 hours. More

Nice dealership with great service They take care of the vehicles in a timely manner. vehicles in a timely manner. More

Logan is very helpful and always has a pleasant attitude. Would recommend him to anyone I send to your dealership. Would recommend him to anyone I send to your dealership. More

I've been using Crest Cadillac for service on my 2019 XT4 ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I app ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I appreciate the car wash as well. More

All was handled very well with great communication to completion! Look forward to next experience. completion! Look forward to next experience. More

Chase was my service advisor highly recommend him to my friends and family. He was very great and very communicative. He helped me on my Cadillac Escalade with our FM radio. I would highly recommend to oth friends and family. He was very great and very communicative. He helped me on my Cadillac Escalade with our FM radio. I would highly recommend to other friends and family and you guys should keep them and give them the raise. More