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Crest Cadillac - Service Center

Frisco, TX

2.8
198 Reviews

198 Reviews of Crest Cadillac - Service Center

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May 06, 2021

Took my car to Crest for rough idle. They replaced the motor mounts, got car back, idle is worse than when I took it in. More

by GinaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Crest Cadillac responded

We apologize that you are still experiencing issues with your vehicle. Our goal is that every customer leaves completely satisfied. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience so that we may assist in a resolution.

May 05, 2021

They did excellent job oil change, tires rotated, checked other parts treads in the tires , washed and cleaned the 🚘 really good. I liked the service. More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 30, 2021

Had lots of engine work done, but engine bay was very dusty and looked barely touched. Seems tech couldn’t be bothered to wipe off oil and dust or replace a missing panel fastener. Also I was not happy More

by Robcgoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan McPherson
May 03, 2021 -

Crest Cadillac responded

We sincerely apologize that we didn't take the time to properly clean the vehicle before returning it to you. We would appreciate another opportunity to try and diagnose and issues you may be having with your Cadillac before the warranty expires. Please reach out to the Cadillac service director James Freel at jfreel@vtaig.com at your earliest convenience. Again, we apologize and hope to regain your trust.

April 29, 2021

This was my first visit to the service department and it went well. I was in and out quickly, the price was fair and the need for additional service was offered as well More

by craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 26, 2021

As usual Logan is a fantastic service advisor. When I left my car was running much better than before I had no idea how badly it was in need of service. Thank you Logan. 10 out of 10! More

by garymashigian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Apr 27, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 24, 2021

I came in with a humming noise coming from my right rotor. They diagnosed the issue and replaced the rotor. Upon a road test they heard a slight hum with the left rotor. They made me aware of the issue More

by Mfrohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
Apr 26, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 23, 2021

Mr Genen Reeves went above and beyond contacting me and Mr Genen Reeves went above and beyond contacting me and keeping me updated on status of repair! Payment center and loaner department went above a More

by pierreunruh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves
Apr 23, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Apr 23, 2021 -

pierreunruh responded

Look forward to to do years of business with Crest.

April 22, 2021

Always great service and never an issue! Convenient and great people to work with, so happy I bought and have my service done at Crest More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Apr 23, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 15, 2021

Logan McPherson is an exceptional asset to the Crest team. Knows and understands customer service. This is the type of employee that keeps your customers. More

by Wyliehendersons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Apr 16, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

April 13, 2021

Thank you so much Gene we received the Best customer service today thank You ! Great communication! Kept me in the loop on everything that was going on with our truck . The Becks More

by D. Beck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Crest Cadillac responded

Thank you for your positive review!

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