Crest INFINITI

Great experience. We ran out of time due to previous commitment and had to come back the following day to sign the paperwork, I asked them to get us out under an hour We ran out of time due to previous commitment and had to come back the following day to sign the paperwork, I asked them to get us out under an hour and we were in and out in 45 minutes, The entire staff we dealt with is the best of the best and it's a very nice dealership with giant bistro and customer service center. More

It was a very nice friendly atmosphere and all the people were kind! Thank You were kind! Thank You More

Staff was friendly and helpful. Clean facility. I appreciated the complementary lunch while we waited for finance. Clean facility. I appreciated the complementary lunch while we waited for finance. More

I was very impressed with Riley. She was honest, attentive and easy to talk with. I have already referred business. I can see Riley works hard and cares about her clients. She was honest, attentive and easy to talk with. I have already referred business. I can see Riley works hard and cares about her clients. More

I bought a certified 2023 QX60 two weeks ago. Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything else. I have reached out to Crest three times in 24 hours to the sales person, call center and Managing Partner that leads the dealer group Mike Brosin. The leak was most definable known by the dealer because they wash the cars and detail them. It would have certainly have leaked when they cleaned the car in make ready. Instead Crest Infiniti Frisco certified the car, sold it for premium certified pricing and are non responsive. They will tell you about the great service and you will want it when you buy a lemon marked as certified. Tyler and Kayla, not the experience you sold me on! They know how to ruin a new car experience. Don’t make the mistake I did,, check with Sewell or a dealer that lives up to the luxury car experience. Tomorrow has rain in the forecast, wish they had thrown in a bucket with the Infiniti. More

Great service from the team. The price of the vehicle was the the best online. The vehicle was in excellent condition for it's age. The price of the vehicle was the the best online. The vehicle was in excellent condition for it's age. More

I reached out to Crest Infiniti in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees. I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The car sales pitch is not needed on every engagement. Some people want a vehicle, know what they want, and also know the “extra” fees that are often not needed to make a deal occur. They proceeded to tell me they do not accept outside banks without clarifying that I am approved through a nationally recognized bank. The sales manager, “Skyler,” then calls and says he can work with the bank. They state they need a hold or deposit. Here is the kicker. I send my newly retired NCO Airman to test drive the truck. Both of us are former military, and myself a first responder. I am also a former Texas resident who moved to DFW during the pandemic, where I came to hospitals daily with body bags stacked as high as fences to help. This is the way this company wants to earn business? I am willing to buy this truck unseen off his word alone. They then tell me for at least 4 days that finance is going to reach out. I have texts to prove it: “Oh, we were really busy and they will be reaching out soon.” So you are telling me that if I was physically there, you would have me waiting for days with 40k ready to hand over, just to accept my hard-earned money? Then they want to call on an unplanned day where I have to go about my day — children, wife, work, etc. — and expect me to stop on a dime and bend over on a time they see fit. I asked Skyler specifically around what time finance would reach out on the 18th. He stated around 12 PM to 2 PM. At 4:30 PM, no call. At that point, I requested a refund of my deposit. One thing I cannot stand is a man, let alone anyone, who gives their word out and cannot keep their word. Minus the fact this should have been a no-work deal, similar to CarMax or Carvana. Make this make sense. If you are military or a first responder, be mindful when dealing with this dealership. More

The Crest Infiniti team made the entire QX80 buying experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicl experience outstanding. The team was fast, efficient, and incredibly professional from start to finish. They went above and beyond to have the vehicle fully ready for us, making the process smooth, stress-free, and genuinely enjoyable. Great communication, excellent customer service, and a level of attention to detail that really stood out. Highly recommend Crest Infiniti to anyone looking for a luxury vehicle buying experience done right. More

This is my 3rd car purchase at Crest from different individuals. Everyone of them are exceptional. Great team to work with and great dealership as well. individuals. Everyone of them are exceptional. Great team to work with and great dealership as well. More

The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls. More