
Crest INFINITI
Frisco, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Dealership is nice, staff is professional. I’ve gotten many car details done here, they always seem to only do a surface level job. Need them to be more meticulous with the exterior and cup ho I’ve gotten many car details done here, they always seem to only do a surface level job. Need them to be more meticulous with the exterior and cup holders. More
My experience at this dealer was amazing. The sales rep, John was great at giving me the best deal possible and steamlining the process. Overall, it was a great and enjoyable time. The sales rep, John was great at giving me the best deal possible and steamlining the process. Overall, it was a great and enjoyable time. More
I want to thank Myles Bates for making a wrong right. Thank you for reaching out to talk and fix the problem that should have not happened. Larry Renta Thank you for reaching out to talk and fix the problem that should have not happened. Larry Renta More
I'm always treated well when I reach out to Crest Infiniti Service Dept. Robert M is my service advisor and he has always been fair and honest with me. Infiniti Service Dept. Robert M is my service advisor and he has always been fair and honest with me. More
Excellent service, knowledgeable and courteous team. Robert was very professional and thorough explaining the service. Great experience. I definitely recommend Crest Infiniti. Robert was very professional and thorough explaining the service. Great experience. I definitely recommend Crest Infiniti. More
The Service team is professional and courteous! Dustin and Bryan Bannister were great to work with. Very accommodating. Love the loaner car option provided by Crest. Very important when extensi Dustin and Bryan Bannister were great to work with. Very accommodating. Love the loaner car option provided by Crest. Very important when extensive service is required. More
Staff is always pleasant and helpful. They make sure to explain to each service to me. They make sure to explain to each service to me. More
Sadly, I have to say the experience with Crest has been the worst. We have bought from Swell 2 times and Platinum 2 times over the last 6 years and their process was smooth and honest. Tux our salesperson the worst. We have bought from Swell 2 times and Platinum 2 times over the last 6 years and their process was smooth and honest. Tux our salesperson was pushy and rude at times (even making my wife uncomfortable and leaving office). I would have walked but my wife really wanted the car. We haggled over the trade in and the car purchase and we finally agreed I would pay the price they showed on line for the car (somehow the price changed once we arrived at dealership). Then we go to signing with Jeremy Hernandez and it came to extended warranty items and I told him I did not need any extended warranty items due to us trading in every 2 years. We received the contract via email 2 days later and noticed a $386 charge for WAX (yes WAX). I called him to let him know of this mistake and he said I signed the contract and had agreed on this with Tux. Tux and I NEVER had this conversation at ALL not ONCE was this brought up. Looking back and reading reviews I should have avoided Crest. We will take our next business back to Sewell or Platinum where I know they will be honest. Losing a customer over $386 is a bad way to do business. Also, I will not be a rolling billboard for Crest by taking the Crest logo off and the Crest license plate off. More