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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,184 Reviews

1,184 Reviews of Crest Volvo Cars - Service Center

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October 03, 2024

The do a very good job of taking care of me and my XC 90 More

by Higgi1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rico Andani
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Oct 04, 2024 -

Crest Volvo Cars responded

Thank you for your feedback! We're glad to hear that you're satisfied with the care you receive for your XC90. Our team is dedicated to providing excellent service, and we appreciate your trust in us. If you need anything in the future, don't hesitate to reach out!

October 03, 2024

My visit to Crest Volvo for service on my Volvo xc90 was exceptional! I was greeted by a very nice gentleman after pulling into the service garage who then introduced me to my Service Representative Ally. More

by mckenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that Ally provided you with exceptional service and made your visit enjoyable. It’s great to know that you found the environment comfortable and that your XC90 was returned in excellent condition. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further needs, don’t hesitate to reach out!

September 29, 2024

Jordan my service advisor is really great to work with and makes it enjoyable to come in for service More

by susan@mactracks.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Crest Volvo Cars responded

Thank you for your kind words! We're delighted to hear that Jordan has made your visits enjoyable. Providing a great customer experience is our goal, and it's wonderful to know that Jordan has contributed to that. We appreciate your feedback and look forward to seeing you again for your next service!

September 28, 2024

Excellent customer service as well as accommodation for expedited processing when needed urgently! 5 stars More

by Ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Crest Volvo Cars responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service and that we could accommodate your urgent needs. Your 5-star rating means a lot to us, and we look forward to serving you again in the future!

September 22, 2024

I took my car in for the initial 10k check up. I mentioned to my service representative, Eli that my 12v outlet was not working. After the 10k service was completed, He went above and beyond to ch More

by Bbralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Crest Volvo Cars responded

Thank you for sharing your experience! We're glad to hear that Eli provided excellent service and went above and beyond to address your 12v outlet issue during your 10k check-up. It's always great when we can save our customers time and ensure everything is taken care of in one visit. If you need anything else, feel free to reach out—we're here to help!

September 20, 2024

My service advisor was able to let me know what needed to be done and it was done in a timely manner. He was also able to answer my questions about the newer Volvos as I look to upgrade. More

by lbm9214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Crest Volvo Cars responded

Thank you for your review! We’re pleased to hear that your service advisor provided timely assistance and addressed your questions about newer Volvo models. It’s important to us that our customers feel informed and supported during their service experience. We appreciate your feedback and look forward to helping you with your upgrade in the future!

September 18, 2024

Good place to service your Volvo. Great people and helpful with answers to my questions. More

by Skeeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Crest Volvo Cars responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our service team and that they were helpful in answering your questions. We appreciate your feedback and look forward to assisting you with your Volvo in the future. If you need anything else, please don’t hesitate to reach out!

August 27, 2024

This dealership has great staff from the valet to the car loaner desk. I received timely updates about needed repairs. More

by Tea56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Crest Volvo Cars responded

Thank you for your positive review! We're delighted to hear that you had a positive experience with our staff, from the valet to the loaner desk. We strive to provide timely updates and exceptional service to all of our customers.

August 24, 2024

The team has great customer service and the work is thorough. The communication is always excellent. More

by bjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Crest Volvo Cars responded

Thank you for your kind words! We're delighted to hear that you’ve had such a positive experience with our team. Providing excellent customer service and thorough work is our top priority, and it's wonderful to know that our communication has met your expectations. We look forward to serving you again and continuing to provide the high level of service you’ve come to appreciate. Thank you for your support!

August 07, 2024

Service Advisor Lyn Ford has been working with me for over 10 years. He and the entire Service Team have achieved the highest level of excellence in every aspect and every encounter. I highly encourage e More

by catfillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loaner Team Tina and Stu
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Aug 08, 2024 -

Crest Volvo Cars responded

Thank you so much for your glowing review! We’re honored to have earned your trust and loyalty over the past 10 years. Lyn and the entire Service Team are dedicated to providing top-notch service, and it’s wonderful to hear that their efforts have consistently met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you and your Volvo with the highest level of excellence.

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