Bryan Bingham

Crest Volvo Cars responded

We are overjoyed to hear about your experience with Bryan and the difference he made for you! It is truly wonderful to know that his attentiveness, communication, and hands-on approach turned a long-standing frustration into a resolved issue. Nine thousand miles of stress is no small thing, and it speaks volumes that he took the time to get in the car with you and work through the problem together.

Crest Volvo Cars responded

We greatly appreciate your kind words and are so glad to hear that your service experience was quick and pleasant! It means a lot to know that you felt well taken care of from start to finish. We look forward to welcoming you back the next time your car needs attention — thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We are overjoyed to hear that you and your husband consistently have such wonderful experiences with us! It means a great deal to know that our communication and commitment to meeting your needs have made a positive impression. We truly value your continued trust and loyalty, and we look forward to providing you both with the same great experience for many years to come. Thank you for taking the time to share your kind words!

Crest Volvo Cars responded

Thank you for your review, Bob! We greatly appreciate your kind words about our team's positive and helpful approach. It's wonderful to hear that we consistently meet your expectations regarding wait times and that our staff takes the time to thoroughly answer your questions. Your feedback reinforces our commitment to providing exceptional service. We truly value customers like you who take the time to share their experiences, and we look forward to continuing to serve you with the same level of care and attention in the future.

Crest Volvo Cars responded

We are disappointed to hear that your recent service experience did not meet the standards you expected. We understand your frustration. Your long-standing loyalty to the Volvo brand means a great deal to us, and we would like to discuss this further and work towards a resolution. Please reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can better understand what happened during your visit and ensure your future experiences reflect the quality service that we strive to provide.

Crest Volvo Cars responded

We greatly appreciate your positive feedback about your recent service experience. It's wonderful to hear that our team was able to complete your service promptly within the scheduled timeframe and that our staff kept you well-informed throughout the process. Your recognition of our team's friendliness and communication means a great deal to us at Crest Volvo Cars. We strive to provide exceptional service while ensuring our customers feel valued and informed every step of the way. Thank you for taking the time to share your experience with us.

Crest Volvo Cars responded

We are elated to hear that you were pleased with the cleaning service! Your feedback about the improvement from your last visit truly means a lot to us, and we appreciate you taking the time to share your positive experience.

Crest Volvo Cars responded

Thank you immensely for sharing your experience with us. We're pleased to hear that the warranty work for your belt tensioner met your expectations and that process went smoothly for you. Your feedback about our regular service is valuable to us, and we understand that this part of your experience didn't fully meet your standards. At Crest Volvo Cars, we strive to deliver excellence in all aspects of our service, and we appreciate you taking the time to let us know about both the positive and areas where we can improve. Your input helps us continue to enhance the quality of care we provide to our customers.

Crest Volvo Cars responded

We are concerned to hear about the email communication issues you have experienced. Your concerns are important to us, and we would appreciate the opportunity to discuss this further and work towards a resolution. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address this issue and update our records properly.

Crest Volvo Cars responded

Thank you for the positive feedback about our service department! We're thrilled to hear you found our team efficient and helpful. We appreciate your Volvo ownership and look forward to serving you in the future.