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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,496 Reviews

1,496 Reviews of Crest Volvo Cars - Service Center

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July 31, 2025

Outstanding service, proactive communication and very fair costs for the services. Appreciated the attention to detail and customer service to make the experience seamless for me. More

by jlschulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled to hear that you had an outstanding and seamless experience. We appreciate you recognizing our proactive communication, fair costs, and attention to detail. We look forward to seeing you again.

July 30, 2025

Brandon and the team at Crest Volvo made my purchase simple! This is my 5th purchase through Crest Volvo and they have never let me down! The service department is excellent as well!!! Highly recommend! More

by CANDYBAUER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your loyalty and kind words! We sincerely value your feedback.

July 30, 2025

Excellent customer service. Waiting area very comfortable. Service advisor Jasmin Umanzor was very customer oriented and and took great interest in accommodating our needs. More

by PAUL_L_BOWMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled to hear about your excellent customer service experience. We look forward to seeing you next time!

July 29, 2025

The mechanic not only unset our presets for the drivers seat, the seat is raised to the highest position and I cannot figure out how to get it back to the lower position. . I have mobility issues and it wa More

by VICKYSHORTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for bringing this to our attention. We understand your frustration and are concerned to hear about the issues you experienced with your vehicle's seat and mirror settings. Our goal is to return every vehicle to its owner in the same condition it was received, aside from the requested service. We would like to learn more about what happened and assist you with restoring your seat and mirror presets. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com at your earliest convenience so we can help resolve this for you.

July 29, 2025

First class service from Lyn and the team. Felt reassured the Volvo will be safe for my daughter and her new driving experience. More

by SCOTT.MARTIN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Crest Volvo Cars responded

We are elated to hear about your wonderful experience with our team. It's heartwarming to know that you felt confident about your daughter's safety as she begins her driving journey. Providing that peace of mind for families is exactly what we strive for at Crest Volvo Cars. We're delighted that our first-class service made such a positive impression, and we appreciate you taking the time to share your experience with us.

July 28, 2025

Crest Volvo is Family! !! Every visit is effortless and professional. I've dealt with this service department over 15 years!!! More

by The one and only
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou tech
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Jul 29, 2025 -

Crest Volvo Cars responded

We are overjoyed to hear that you consider Crest Volvo Cars part of your family! Your loyalty over 15 years means everything to us, and we're thrilled that each visit continues to be smooth and handled with care. Building lasting relationships with customers like you is what drives our commitment to excellent service. Thank you for trusting us with your automotive needs year after year.

July 27, 2025

I passed other dealerships to bring my Volvo to Crest. This is the first Volvo I've owned. I called another dealership closer to me but the call was not a good experience. However, with Crest Volvo, they More

by Tony Eldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience and for choosing Crest Volvo Cars for your first Volvo ownership journey. We truly appreciate that you traveled past other dealerships to visit us. It means so much to know that our team provided you with thorough answers to your questions and delivered on everything we promised. Your trust in us as a new Volvo owner is something we value deeply, and we look forward to supporting you with all your future automotive needs.

July 27, 2025

Thank you for the consistently polite and professional service. We truly value and trust Lynn’s thoughtful advice—it’s always appreciated. More

by eh.roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are delighted to hear that you consistently experience courteous and professional service with us. Your trust and appreciation mean everything to our team. It's wonderful to know that the thoughtful guidance you receive continues to meet your expectations. We truly value customers like you who recognize the care and expertise our staff provides. Thank you for choosing Crest Volvo Cars for your automotive needs.

July 27, 2025

They take good care of their customers. Keep you informed so there are no surprises. More

by DAVID_CARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Crest Volvo Cars responded

We are thrilled to hear that you feel well cared for as our customer. Your feedback about staying informed throughout the process means so much to us. We believe that clear communication helps create the best possible experience, and we're delighted that this approach made a positive difference for you. Thank you for taking the time to share your experience with us.

July 26, 2025

Always a great experience! Lyn Ford takes good care of us and we’ve never had a problem after work is done. The work gets done well the first time! More

by JKIMBROUGH511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Crest Volvo Cars responded

Thank you for your review and for sharing your positive experience with us. We are overjoyed to hear that you consistently have great experiences with our service team. It's wonderful to know that you feel well taken care of and that our work quality meets your expectations the first time. Your confidence in our team means everything to us, and we truly appreciate customers like you who trust us with their vehicle needs. We look forward to continuing to provide you with the exceptional service you've come to expect.

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