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Crestmont Hyundai - Service Center

Brunswick, OH

4.3
1,995 Reviews

1,995 Reviews of Crestmont Hyundai - Service Center

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October 16, 2024

The service advisor that took care of me was awesome. I just retired after 35 years in truck dealer service management with 20 locations and wish he had worked for our company. I’m sorry I didn’t get his More

by rmerrill25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get the service advisors name
Oct 17, 2024 -

Crestmont Hyundai responded

Thank you for the 5 Star review! It looks like you worked with Jeff, based on your user name, and you can't have him!!! :) Jeff is a fairly new addition to our Team and we are happy to have him! Thank you for the kind words and I will pass it on!

October 15, 2024

Very thorough, comprehensive, courteous. On time. Waiting area with TV, variety of machine-automated coffees, and snacks (if people haven’t eaten thrm all up!). More

by Darlene.downs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Crestmont Hyundai responded

Hello Darlene and thank you for the GREAT review, Thorough, comprehensive and courteous is what we want to hear about our team! Have a great day and again, we appreciate the review.

October 15, 2024

Everything about experience was positive. Responded to all requests and timing and delivery were great. More

by DOMINICVANNUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Mulligan
Oct 17, 2024 -

Crestmont Hyundai responded

Thank you for writing such a positive review. It means a lot to us that you would take the time to write a review, it is appreciated.

October 15, 2024

The tech was incredibly rude. Will never be back. My issue was also not resolved More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Moeschl
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

I was pleased with the service I received from Justin Brown and the other people who were involved in helping to get me into a new car. I look forward to future dealings with you guys. More

by dowellangelo22
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Reshni
Oct 17, 2024 -

Crestmont Hyundai responded

Thank you for the positive review! Justin is fairly new to our dealership so it's great to hear that he is doing a good job! We look forward to you visiting as well. Stop by the sales department and say hello when you come in for service and we are only a call away if you need any assistance.

October 15, 2024

I arrived to my first oil change appointment early, and service rep was not happy and gave that look and told next he will not take me in if I arrive early next time. More

by nassermorra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nader Soliman, Bryan Mulligan
Oct 17, 2024 -

Crestmont Hyundai responded

I am sorry. Our team is going to be reaching out to you to offer an apology.

October 15, 2024

Good fast service, would give 5 stars if appointments weren't out so far ahead. More

by billsmith1425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Crestmont Hyundai responded

Thank you for taking the time to write a review. Wait times for appointments is a problem that we are working on! It's unfortunate and it's industry wide. Cars have more parts than they use to, many have to be ordered now, so it slows they system down. Thanks for the 4 stars and we will work hard and hopefully next time we will get that 5th star! Thank you for your loyalty!

October 14, 2024

Awful and useless service, 2 separate visits, a broken down car, and 0 things fixed. More

by Jeff Ozimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan Flynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Mulligan
October 13, 2024

Horrible. Brought our car for warning lights which is a warranty item. They claimed there is only 25 loaner cars allowed and all were out. They held us hosta More

by Khenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Russ, Bryan Mulligan
October 12, 2024

They were kind, knowledgeable, and made sure my car got the service needed. I would recommend their team. More

by Alli.Hirth419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
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