Mike Aslan

The first time with service center was horrible and the pick, this time I came for a light they knew they didn’t have in stock and I drove up there but in your favor I did get to speak on my concerns not o pick, this time I came for a light they knew they didn’t have in stock and I drove up there but in your favor I did get to speak on my concerns not only on service but on the sales department as well. I also met Terry which is a salesman understood doing his job and a great guy I have to say anyway I went off course here. More

by juneobenjamin1 Verified Customer Verified Customer

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No call when the car was completed. Brought my car in on Thursday morning. Was over a holiday weekend and no way to get my car back till Monday had to ask to have it washed before pick Brought my car in on Thursday morning. Was over a holiday weekend and no way to get my car back till Monday had to ask to have it washed before picking it up. Found the door handle with a gouge out of it, something pink smeared on the headliner and oil drips on the hood of the car. The car was left unlocked over the weekend. Called several times on Thursday afternoon around 4 with no one answering and no way to leave a message. The phone just rang. Had to call Monday to get any update. Not much of an apology but said they would replace the handle. No one has contacted us about that repair yet. More

by donna50 Verified Customer Verified Customer

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Car had oil issues. Did oil test and said everything was fine. Got rid of car before major engine problems. Did oil test and said everything was fine. Got rid of car before major engine problems. More

by BRADYFAM004 Verified Customer Verified Customer

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Poor communication. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. More

by awood0117 Verified Customer Verified Customer

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Unfortunately, my experience with this for starters the Tech for my car no longer works there but you could leave a message MIKE ASLAN was his name dealship was the worse experience ever, the shop held my Tech for my car no longer works there but you could leave a message MIKE ASLAN was his name dealship was the worse experience ever, the shop held my car for 3 days, wouldnt return calls, and when I requested to speak to actual manager he too became very unprofessional when I requested a better understanding as to why we arent receiving returns calls, he reads everything off the paper, and says what's the issue, when he never addressed why the delay. Don't go here they will forget your car and blame you for being upset, when requesting information I’ll clean this up into a clear, strong review while keeping your frustration intact but more structured and persuasive. *** Unfortunately, my experience with this dealership was one of the worst I’ve ever had. They kept my car for three days without providing any meaningful updates, and no one returned my calls despite multiple attempts to get information. When I finally asked to speak with a manager, that experience was just as disappointing. Instead of addressing my concerns, he was unprofessional and simply read from paperwork without explaining the delay or taking accountability. When I asked for clarification, he dismissed my concerns and acted as if there was no issue at all. Overall, the lack of communication and poor customer service made this a very frustrating experience. It felt like my car was forgotten, and when I tried to get answers, I was made to feel like I was the problem. I would not recommend this dealership if you expect timely updates or professional service. More

by michaelpryor31 Verified Customer Verified Customer

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simple access, clean shop area, helpful staff. Very nice waiting room. Free coffee, water, and popcorn. Very nice waiting room. Free coffee, water, and popcorn. More

by mkstein6 Verified Customer Verified Customer

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The service itself was fine, but the customer service (counter person) was not friendly at all, almost rude. (counter person) was not friendly at all, almost rude. More

by trekker3 Verified Customer Verified Customer

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The service experience was very good! They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. Above average experience for sure. More

by alanbart613 Verified Customer Verified Customer

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We have owned several Hyundai, we trust that the dealerships know the best way to maintain our Hyundai at a reasonable and competitive price. We feel that Crestmont has done that for us- in fact we dealerships know the best way to maintain our Hyundai at a reasonable and competitive price. We feel that Crestmont has done that for us- in fact we have confidence that we would be fairly treated in obtaining a new vehicle so much that we have just leased a 2026 palisade calligraphy hybrid from Crestmont. More

by tomh2m Verified Customer Verified Customer

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Did not address the issue it was in all same problems still exist. Secondary garage has fix most. still exist. Secondary garage has fix most. More

by banningefd Verified Customer Verified Customer

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