Crestmont Toyota
Pompton Plains, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 349 reviews
Friendly, efficient, straightfoward !!! i could'nt be more please with how well James handled our new lease. Straight shooting, no nonsense, friendly, knowledeable, and honest. Quoted me a i could'nt be more please with how well James handled our new lease. Straight shooting, no nonsense, friendly, knowledeable, and honest. Quoted me a price online, matched my counter offer, held the new vehicle, greeted and took care of everything. Took my old lease in, made the last payment. They have an efficient way of handling their customers. My next lease will be there!!! Thanks James, it felt like dealing with a friend!! More
Couldn't ask for better service Just as my title says, I couldn't ask for better service going to James. Second car I have gotten from him without issue. Straight shooter, profession Just as my title says, I couldn't ask for better service going to James. Second car I have gotten from him without issue. Straight shooter, professional, and caring. And not the movies car dealer caring, legitimate caring guy. Works above and beyond to get you what you want and need. Would recommend him to anyone over and over again! More
Great experience My husband and I are on our second car from James at Cresmont. James is very professional, patient, and has helpful knowledge all around. We won't go My husband and I are on our second car from James at Cresmont. James is very professional, patient, and has helpful knowledge all around. We won't go any where else. More
Great expierience! My Husband and I recently purchased a 2015 RAV 4. This was no easy task, since my husband does not like any car out on the market today. James Moran My Husband and I recently purchased a 2015 RAV 4. This was no easy task, since my husband does not like any car out on the market today. James Morando was an excellent source of information on this car. He was very personable and efficient. To make my husband feel comfortable to buy a car that is amazing. Thanks James, love our RAV 4. Karen & Frank Grill More
Quick and easy process and a great car So far 3 purchases here and wouldn't go anywhere else ! James was very helpful he kept all cars in our price range in and knew exactly what we needed So far 3 purchases here and wouldn't go anywhere else ! James was very helpful he kept all cars in our price range in and knew exactly what we needed More
Daniel, a pleasure as always! My husband's 2006 Tacoma finally stopped working - 360000 miles!! Naturally he wanted another Tacoma so we went back to Crestmont to do business with My husband's 2006 Tacoma finally stopped working - 360000 miles!! Naturally he wanted another Tacoma so we went back to Crestmont to do business with Daniel again. I got my Rav4 from him last year and didn't think twice about going back to work with Daniel again. Daniel is professional, pleasant and he knows the product. Also, he doesn't have an attitude when I ask him a hundred questions. THANKS Daniel, we really appreciate your great customer service! Diane & Ralph More
Great experience I was helped by the sales rep James and he was amazing. Put me in a beautiful suv at a great price got me on and out very quickly to take my new ride I was helped by the sales rep James and he was amazing. Put me in a beautiful suv at a great price got me on and out very quickly to take my new ride home. Very professional,curtious and honest. I will Def go back to James More
Good experience Our experience in purchasing a Toyota was very pleasant, however it was because of dealing with James Morando. He was very professional but did not ma Our experience in purchasing a Toyota was very pleasant, however it was because of dealing with James Morando. He was very professional but did not make us feel uncomfortable. I'm very grateful that we came here and dealt with James. More
Quality Service: clear & direct, speedy response, & honest I had a long standing relationship with another Toyota dealership. The recent customer service I was getting from that dealership was subpar so I dec I had a long standing relationship with another Toyota dealership. The recent customer service I was getting from that dealership was subpar so I decided to shop around. James Morando was the first to reach out to my inquiry (just an example of his speed of response). He understood what I was looking for and gave me several options (clear and direct approach). He came back with a fair offer price and followed up with "I want to earn your business". This mindset and his commitment to quality client service is what sold me. I knew I was going to wait a long time for delivery given that I special ordered the vehicle. Keeping me updated at various intervals and touch points was very important to me. His response time to emails and texts was virtually instantaneous. I have honestly never seen customer service in a car dealership like this before. It was worth the wait and delivery was quick and seamless, in large part due to James' hard work. More
Huge disappointment I recently signed for my third lease with this dealership. I went to them for the third because dealing with them the first 2 times was refreshing as I recently signed for my third lease with this dealership. I went to them for the third because dealing with them the first 2 times was refreshing as an earlier reviewer noted. I have recommended them as a result. This time it seems the sales person made a mistake in processing the paperwork and I now have to make ANOTHER payment on the car I recently turned in. The mistake was not mine but they are not standing by their sales associate or their customer. .Since this transaction was not handled in an honorable manner it looks like this will be the LAST time I deal with this dealership. Kudos to Michael Mongiovi the customer service manager who at least tried to resolve this dispute but the sales department has proven to be a huge disappointing while the service department treats customers with integrity and professionalism it seems the sales department only values the sale not customer loyalty. More



